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<p class="MsoNormal"><span style="mso-fareast-language:EN-US">This seems to be resolved for us, although we haven’t received official word from the vendor yet.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Cheers,<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#CC0000">Tanya Sicoli</span></b><span lang="EN-US" style="font-size:7.0pt;font-family:"Trebuchet MS",sans-serif">
<br>
</span><span lang="EN-US" style="font-size:10.0pt;font-family:"Trebuchet MS",sans-serif">Electronic Resources Specialist
<br>
<span style="color:#CC0000">Brock University</span> | James A. Gibson Library<br>
Niagara Region | 1812 Sir Isaac Brock Way | St. Catharines, Ontario L2S 3A1</span><o:p></o:p></p>
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<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Eril-l <eril-l-bounces@lists.eril-l.org>
<b>On Behalf Of </b>Electronic Resources in Libraries discussion list via Eril-l<br>
<b>Sent:</b> January 15, 2025 2:26 PM<br>
<b>To:</b> Electronic Resources in Libraries discussion list <eril-l@lists.eril-l.org><br>
<b>Subject:</b> Re: [Eril-l] [External] Taylor & Francis ebooks download: 404 error message<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">Hi all,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">We are seeing the same issue in Ontario, Canada as well. We have opened a ticket with T&F.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">Regards,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">Alie<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
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<p style="background:white"><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="background:white"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#3B204D">Alie Visser</span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif">, MLIS (<a href="https://www.mypronouns.org/she-her" title="https://www.mypronouns.org/she-her">she/her/hers</a>)
(<span style="color:black"><a href="https://namedrop.io/alievisser" title="https://namedrop.io/alievisser">how to say my name</a></span>)<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Associate Librarian - Metadata Management<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Discovery, Description, & Metadata - CMDA<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Western Libraries, Western University<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">1151 Richmond St. London, ON, Canada<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">e.
<a href="mailto:avisser9@uwo.ca" title="mailto:avisser9@uwo.ca">avisser9@uwo.ca</a><o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">t.
<a href="tel:519-661-2111" title="tel:519-661-2111">519-661-2111</a> x80339<o:p></o:p></span></p>
<p style="background:white"><o:p> </o:p></p>
<p style="background:white"><i><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#666666">I acknowledge that Western University is located on the traditional territories of the Anishinaabek, Haudenosaunee, Lûnaapéewak and Chonnonton Nations,
on lands connected with the London Township and Sombra Treaties of 1796 and the Dish with One Spoon Covenant Wampum. This land continues to be home to diverse Indigenous Peoples (First Nations, Métis and Inuit) whom we recognize as contemporary stewards of
the land and vital contributors of our society.</span></i><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="color:black">From:</span></b><span style="color:black"> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>> on behalf of Electronic Resources in Libraries discussion list via Eril-l
<<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>><br>
<b>Sent:</b> January 15, 2025 2:03 PM<br>
<b>To:</b> Electronic Resources in Libraries discussion list <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> Re: [Eril-l] [External] Taylor & Francis ebooks download: 404 error message</span>
<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="xmsoplaintext"><span lang="EN-US">Yes, I received this error yesterday while helping a student at our Research Support desk.<o:p></o:p></span></p>
<p class="xmsoplaintext"><span lang="EN-US">We reported it and they though they had fixed it. Testing showed it was not fixed and we reported it again today.<o:p></o:p></span></p>
<p class="xmsoplaintext"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="xmsonormal"><b><span lang="EN-US" style="font-size:8.5pt;font-family:"Verdana",sans-serif;color:#0A254E">Mrs. Andi Molinet
</span></b><span lang="EN-US" style="font-size:8.5pt;font-family:"Verdana",sans-serif;color:#0A254E"><br>
<i>Coordinator of Collection Services</i><br>
<b>Jerry Falwell Library</b><br>
<br>
<b>(434) 582-3087<br>
<br>
</b></span><span lang="EN-US" style="font-size:6.5pt;font-family:"Verdana",sans-serif;color:#0A254E"><img border="0" width="156" height="50" style="width:1.625in;height:.5208in" id="x_Picture_x0020_1" src="cid:image001.jpg@01DB67F4.ABB55330"></span><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><i><span lang="EN-US" style="font-size:8.5pt;font-family:"Georgia",serif;color:#990000">Liberty University | Training Champions for Christ since 1971</span></i><span lang="EN-US"><o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="xmsoplaintext"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="xmsoplaintext"><span lang="EN-US">-----Original Message-----<br>
From: Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>> On Behalf Of Electronic Resources in Libraries discussion list via Eril-l<br>
Sent: Wednesday, January 15, 2025 1:46 PM<br>
To: <a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a><br>
Subject: [External] [Eril-l] Taylor & Francis ebooks download: 404 error message<o:p></o:p></span></p>
<p class="xmsoplaintext"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="xmsoplaintext"><span lang="EN-US">________________________________<o:p></o:p></span></p>
<p class="xmsoplaintext"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="xmsoplaintext"><span lang="EN-US">[ EXTERNAL EMAIL: Do not click any links or open attachments unless you know the sender and trust the content. ]<o:p></o:p></span></p>
<p class="xmsoplaintext"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="xmsoplaintext"><span lang="EN-US">________________________________<o:p></o:p></span></p>
<p class="xmsoplaintext"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="xmsoplaintext"><span lang="EN-US">Hi all,<o:p></o:p></span></p>
<p class="xmsoplaintext"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="xmsoplaintext"><span lang="EN-US">We receive a 404 error message when trying to download either a book chapter or the whole book from Taylor & Francis. Online reading works just fine, albeit it's awfully slow to display the content.<o:p></o:p></span></p>
<p class="xmsoplaintext"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="xmsoplaintext"><span lang="EN-US">Does anyone else encounter the same problem?<o:p></o:p></span></p>
<p class="xmsoplaintext"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="xmsoplaintext"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="xmsoplaintext"><span lang="EN-US">thanks,<o:p></o:p></span></p>
<p class="xmsoplaintext"><span lang="EN-US">ranti.<o:p></o:p></span></p>
<p class="xmsoplaintext"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="xmsoplaintext"><span lang="EN-US">--<o:p></o:p></span></p>
<p class="xmsoplaintext"><span lang="EN-US">Ranti Junus, Systems/E-Resources Librarian | Library Science and Museum Studies Liaison Michigan State University Libraries, East Lansing, MI 48824-1048<o:p></o:p></span></p>
<p class="xmsoplaintext"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="xmsoplaintext"><span lang="EN-US">_______________________________________________<o:p></o:p></span></p>
<p class="xmsoplaintext"><span lang="EN-US">Eril-l mailing list<o:p></o:p></span></p>
<p class="xmsoplaintext"><span lang="EN-US"><a href="mailto:Eril-l@lists.eril-l.org"><span style="color:windowtext;text-decoration:none">Eril-l@lists.eril-l.org</span></a><o:p></o:p></span></p>
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