<div dir="ltr"><div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small;color:#000099">It looks like it is working now. We are able to view the issues. (We are in Eastern New York)</div><div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small;color:#000099">-Saleena</div><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div>---------------------</div><div><p style="margin:0px 0px 1em;padding:0px;font-family:Arial,sans-serif;color:rgb(0,0,0);line-height:19.2px"><span style="font-weight:600;line-height:19.2px">Saleena</span> <span style="font-weight:600;line-height:19.2px">Chiu (née Au)</span><br><span style="line-height:19.2px">pronoun: she/her/hers<br></span><span style="font-style:italic;line-height:19.2px">Digital Information/Systems Specialist</span><br><span style="line-height:19.2px">Library/IT<br></span><span style="line-height:19.2px;color:rgb(127,127,127)"><a href="mailto:sau@adelphi.edu" style="color:rgb(127,127,127);line-height:19.2px" target="_blank">sau@adelphi.edu</a> / <a href="http://adelphi.edu/" style="color:rgb(127,127,127);line-height:19.2px" target="_blank">adelphi.edu</a></span><br><span style="line-height:19.2px">516.877.3546<br><img src="http://www.adelphi.edu/wp-content/plugins/adelphi-signature/images/email-logo.png?t=1500993895-12434-a" alt="Adelphi University" style="border:0px;display:block;width:150px;height:auto;padding-top:5px;margin-bottom:5px"></span></p><p style="margin:0px 0px 1em;padding:0px;font-family:Arial,sans-serif;color:rgb(0,0,0);line-height:19.2px"><span style="line-height:19.2px"></span></p><p style="margin:0px 0px 1em;padding:0px;font-family:Arial,sans-serif;color:rgb(0,0,0);line-height:19.2px">Swirbul Library, Room 112-Technical Services Room<br>One South Avenue<br>Garden City, NY 11530</p><p style="margin:0px 0px 1em;padding:0px;font-family:Arial,sans-serif;color:rgb(0,0,0);line-height:19.2px"><b style="font-family:Arial,Helvetica,sans-serif">Alma & PrimoVE Certified Administrator</b></p><p style="margin:0px 0px 1em;padding:0px;font-family:Arial,sans-serif;color:rgb(0,0,0);line-height:19.2px"><b style="font-family:Arial,Helvetica,sans-serif"><br></b></p><p style="margin:0px 0px 1em;padding:0px;font-family:Arial,sans-serif;color:rgb(0,0,0);line-height:19.2px"><b style="font-family:Arial,Helvetica,sans-serif"><br></b></p><p></p></div></div></div></div></div></div></div></div></div></div></div></div></div><br></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Thu, Oct 31, 2024 at 10:56 AM Electronic Resources in Libraries discussion list via Eril-l <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div class="msg2876440958588107510">
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<td><span style="font-weight:bold;padding-left:3px">Tricia Elton</span> <span>reacted to your message:</span>
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<div id="m_156820469574394963divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" color="#000000" style="font-size:11pt"><b>From:</b> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>> on behalf of Electronic Resources in Libraries discussion list via Eril-l <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>><br>
<b>Sent:</b> Thursday, October 31, 2024 2:25:36 PM<br>
<b>To:</b> Electronic Resources in Libraries discussion list <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> Re: [Eril-l] Problems accessing Springer and Nature content</font>
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<p class="MsoNormal"><span style="font-size:13pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)">Same here in Rochester. Very “scary” situation for us on Halloween!
</span><span style="font-size:13pt;font-family:Wingdings;color:rgb(31,73,125)">J</span><span style="font-size:13pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)"></span></p>
<p class="MsoNormal"><span style="font-size:13pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)"> </span></p>
<p class="MsoNormal"><span style="font-size:13pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)">Linette</span></p>
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<p class="MsoNormal"><b><span style="font-size:11pt;font-family:Arial,sans-serif;color:rgb(247,105,2)">Linette Koren
</span></b><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(0,0,1)">She/Her/Hers
</span><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(31,73,125)"><br>
</span><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(0,0,1)">Manager of Electronic Resources</span></p>
<p class="MsoNormal"><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(0,0,1)">RIT Libraries
</span><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(31,73,125)"><br>
</span><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(0,0,1)">Academic Affairs
</span><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(31,73,125)"><br>
</span><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(0,0,1)">Rochester Institute of Technology</span><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(31,73,125)">
<br>
</span><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(0,0,1)">Wallace Library 1520</span><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(31,73,125)"><br>
</span><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(0,0,1)">90 Lomb Memorial Drive
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Rochester NY 14623 </span><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(31,73,125)"><br>
<a href="https://www.rit.edu/library" target="_blank"><span style="color:rgb(5,99,193)">https://www.rit.edu/library</span></a></span></p>
<p class="MsoNormal"><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(0,0,1)">W: </span><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(31,73,125)">585-475-6123
</span></p>
<p class="MsoNormal"><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(31,73,125)"><a href="mailto:lxkwml@rit.edu" target="_blank"><span style="color:rgb(0,0,1)">lxkwml@rit.edu</span></a>
</span><span style="font-size:10pt;font-family:Arial,sans-serif;color:black"></span></p>
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<p class="MsoNormal"><a href="https://www.rit.edu/" target="_blank"><span style="font-size:10pt;font-family:Arial,sans-serif;text-decoration:none"><img border="0" width="250" height="55" id="m_156820469574394963Picture_x0020_1" src="cid:ii_192e3162fa14cff311" alt="RIT | Rochester Institute of Technology" style="width: 2.6041in; height: 0.5729in;"></span></a><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(31,73,125)"></span></p>
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</span><b><span style="font-size:7pt;font-family:Arial,sans-serif;color:rgb(0,0,1)">CONFIDENTIALITY NOTICE</span></b><span style="font-size:7pt;font-family:Arial,sans-serif;color:rgb(0,0,1)">: The contents of this email message and any attachments are
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<p class="MsoNormal"><b><span style="font-size:11pt;font-family:Calibri,sans-serif">From:</span></b><span style="font-size:11pt;font-family:Calibri,sans-serif"> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Electronic Resources in Libraries discussion list via Eril-l<br>
<b>Sent:</b> Thursday, October 31, 2024 10:13 AM<br>
<b>To:</b> <a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> [Eril-l] Problems accessing Springer and Nature content</span></p>
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<p class="MsoNormal"><span style="font-family:Arial,sans-serif">Hello,</span></p>
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<p class="MsoNormal"><span style="font-family:Arial,sans-serif">Is anyone unable to access Springer and Nature content? When we attempt to access books or journals we get error messages. Below are a few examples:</span></p>
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<p class="MsoNormal"><span style="font-family:Arial,sans-serif">The following url for an article in European child & adolescent psychiatry also leads to a SpringerLink page with a "Service unavailable" message:<br>
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<a href="https://link.springer.com/article/10.1007/s00787-023-02320-7" target="_blank">https://link.springer.com/article/10.1007/s00787-023-02320-7</a></span></p>
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<p class="MsoNormal"><span style="font-family:Arial,sans-serif"><img border="0" width="495" height="331" id="m_156820469574394963_x0000_i1025" src="cid:ii_192e3162fa15b16b22" alt="image.png" style="width: 5.1562in; height: 3.4479in;"><br>
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The following url for the Nature journal Bone Marrow Transplantation leads to a <a href="http://nature.com/" target="_blank">nature.com</a> page
with "Server error" message:<br>
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<a href="https://www.nature.com/bmt/" target="_blank">https://www.nature.com/bmt/</a></span></p>
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<p class="MsoNormal"><span style="font-family:Arial,sans-serif"><img border="0" width="495" height="203" id="m_156820469574394963_x0000_i1026" src="cid:ii_192e3162fa1692e333" alt="image.png" style="width: 5.1562in; height: 2.1145in;"><br>
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The following url for the book Influence of WTO and Global Dynamics on Trade Flows leads to a BMC/Springer Open page with a "Page not found" error:<br>
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<a href="https://link.springer.com/10.1007/978-981-99-7375-0" target="_blank">https://link.springer.com/10.1007/978-981-99-7375-0</a></span></p>
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<p class="MsoNormal"><span style="font-family:Arial,sans-serif"><img border="0" width="495" height="195" id="m_156820469574394963_x0000_i1027" src="cid:ii_192e3162fa17745b44" alt="image.png" style="width: 5.1562in; height: 2.0312in;"></span></p>
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<p class="MsoNormal"><span style="font-family:Arial,sans-serif">We've contacted Springer about this issue and are waiting for a response.</span></p>
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<p class="MsoNormal"><span style="font-family:Arial,sans-serif">Thank you,</span></p>
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<p class="MsoNormal">Kenyon Stuart</p>
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<p class="MsoNormal"><span style="color:rgb(34,34,34)">Electronic Resource Management</span> Unit</p>
<p class="MsoNormal">320 Harlan Hatcher Graduate Library</p>
<p class="MsoNormal">University of Michigan</p>
<p class="MsoNormal">Ann Arbor, Michigan 48109-1190 USA</p>
<p class="MsoNormal"><span style="color:black">email:</span><span style="color:blue"> <a href="mailto:kstuart@umich.edu" target="_blank">kstuart@umich.edu<br>
</a></span><span style="color:black"></span></p>
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