<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:"Aptos Display";}
@font-face
{font-family:Aptos;}
@font-face
{font-family:"Segoe UI";
panose-1:2 11 5 2 4 2 4 2 2 3;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
font-size:12.0pt;
font-family:"Aptos",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
span.EmailStyle19
{mso-style-type:personal-reply;
font-family:"Aptos",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;
mso-ligatures:none;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="blue" vlink="purple" style="word-wrap:break-word">
<div class="WordSection1">
<p class="MsoNormal"><span style="font-size:11.0pt">Yes, same here. I put in a ticket with Springer.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Sarah<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<div>
<div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black;mso-ligatures:standardcontextual">________________________________</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="font-family:"Aptos Display",sans-serif;color:black;mso-ligatures:standardcontextual">Sarah Mueth</span></b><b><span style="font-family:"Aptos Display",sans-serif;color:black;mso-ligatures:standardcontextual"><o:p></o:p></span></b></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black;mso-ligatures:standardcontextual">Serials & Electronic Resources Librarian</span><span style="font-size:11.0pt;color:black;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black;mso-ligatures:standardcontextual"><a href="http://library.uncw.edu/"><span style="color:#467886">UNCW Library</span></a></span><span style="font-size:11.0pt;color:black;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black;mso-ligatures:standardcontextual">910-962-2497</span><span style="font-size:11.0pt;color:black;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black;mso-ligatures:standardcontextual">she/her/hers<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black;mso-ligatures:standardcontextual"><a href="https://uncw.libcal.com/appointments/mueths/e-resources"><span style="color:#467886">Schedule an appointment</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Segoe UI",sans-serif;color:black;mso-ligatures:standardcontextual"><o:p> </o:p></span></p>
</div>
</div>
</div>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Eril-l <eril-l-bounces@lists.eril-l.org>
<b>On Behalf Of </b>Electronic Resources in Libraries discussion list via Eril-l<br>
<b>Sent:</b> Thursday, October 31, 2024 10:13 AM<br>
<b>To:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> [Eril-l] Problems accessing Springer and Nature content<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p><b><span style="color:#007073">[<i>This email originated from outside of UNCW</i>]</span></b><span style="color:#007073"><o:p></o:p></span></p>
<div>
<div>
<div>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Hello,<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Is anyone unable to access Springer and Nature content? When we attempt to access books or journals we get error messages. Below are a few examples:<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
</div>
<div>
<div>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">The following url for an article in European child & adolescent psychiatry also leads to a SpringerLink page with a "Service unavailable" message:<br>
<br>
<a href="https://link.springer.com/article/10.1007/s00787-023-02320-7" target="_blank">https://link.springer.com/article/10.1007/s00787-023-02320-7</a><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><img border="0" width="494" height="331" style="width:5.15in;height:3.45in" id="_x0000_i1027" src="cid:image001.png@01DB2B7D.F0459540"></span><span style="font-family:"Arial",sans-serif"><br>
<br>
The following url for the Nature journal Bone Marrow Transplantation leads to a <a href="http://nature.com/" target="_blank">nature.com</a> page with "Server error" message:<br>
<br>
<a href="https://www.nature.com/bmt/" target="_blank">https://www.nature.com/bmt/</a><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><img border="0" width="495" height="203" style="width:5.1583in;height:2.1166in" id="Picture_x0020_2" src="cid:image002.png@01DB2B7D.F0459540"></span><span style="font-family:"Arial",sans-serif"><br>
<br>
The following url for the book Influence of WTO and Global Dynamics on Trade Flows leads to a BMC/Springer Open page with a "Page not found" error:<br>
<br>
<a href="https://link.springer.com/10.1007/978-981-99-7375-0" target="_blank">https://link.springer.com/10.1007/978-981-99-7375-0</a><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><img border="0" width="495" height="195" style="width:5.1583in;height:2.0333in" id="Picture_x0020_1" src="cid:image003.png@01DB2B7D.F0459540"></span><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<div>
<div>
<div>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">We've contacted Springer about this issue and are waiting for a response.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Thank you,<o:p></o:p></span></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Kenyon Stuart<o:p></o:p></p>
<div>
<p class="MsoNormal"><span style="color:#222222">Electronic Resource Management</span> Unit<o:p></o:p></p>
<p class="MsoNormal">320 Harlan Hatcher Graduate Library<o:p></o:p></p>
<p class="MsoNormal">University of Michigan<o:p></o:p></p>
<p class="MsoNormal">Ann Arbor, Michigan 48109-1190 USA<o:p></o:p></p>
<p class="MsoNormal"><span style="color:black">email:</span><span style="color:blue"> <a href="mailto:kstuart@umich.edu" target="_blank">kstuart@umich.edu<br>
</a></span><span style="color:black"><o:p></o:p></span></p>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</body>
</html>