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<td><span style="font-weight:bold; padding-left:3px">Tricia Elton</span> <span>reacted to your message:</span>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" color="#000000" style="font-size:11pt"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> on behalf of Electronic Resources in Libraries discussion list via Eril-l <eril-l@lists.eril-l.org><br>
<b>Sent:</b> Thursday, October 31, 2024 2:25:36 PM<br>
<b>To:</b> Electronic Resources in Libraries discussion list <eril-l@lists.eril-l.org><br>
<b>Subject:</b> Re: [Eril-l] Problems accessing Springer and Nature content</font>
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<p class="MsoNormal"><span style="font-size:13.0pt; font-family:"Calibri",sans-serif; color:#1F497D">Same here in Rochester. Very “scary” situation for us on Halloween!
</span><span style="font-size:13.0pt; font-family:Wingdings; color:#1F497D">J</span><span style="font-size:13.0pt; font-family:"Calibri",sans-serif; color:#1F497D"></span></p>
<p class="MsoNormal"><span style="font-size:13.0pt; font-family:"Calibri",sans-serif; color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-size:13.0pt; font-family:"Calibri",sans-serif; color:#1F497D">Linette</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial",sans-serif; color:#1F497D"> </span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt; font-family:"Arial",sans-serif; color:#F76902">Linette Koren
</span></b><span style="font-size:10.0pt; font-family:"Arial",sans-serif; color:#000001">She/Her/Hers
</span><span style="font-size:10.0pt; font-family:"Arial",sans-serif; color:#1F497D"><br>
</span><span style="font-size:10.0pt; font-family:"Arial",sans-serif; color:#000001">Manager of Electronic Resources</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial",sans-serif; color:#000001">RIT Libraries
</span><span style="font-size:10.0pt; font-family:"Arial",sans-serif; color:#1F497D"><br>
</span><span style="font-size:10.0pt; font-family:"Arial",sans-serif; color:#000001">Academic Affairs
</span><span style="font-size:10.0pt; font-family:"Arial",sans-serif; color:#1F497D"><br>
</span><span style="font-size:10.0pt; font-family:"Arial",sans-serif; color:#000001">Rochester Institute of Technology</span><span style="font-size:10.0pt; font-family:"Arial",sans-serif; color:#1F497D">
<br>
</span><span style="font-size:10.0pt; font-family:"Arial",sans-serif; color:#000001">Wallace Library 1520</span><span style="font-size:10.0pt; font-family:"Arial",sans-serif; color:#1F497D"><br>
</span><span style="font-size:10.0pt; font-family:"Arial",sans-serif; color:#000001">90 Lomb Memorial Drive
<br>
Rochester NY 14623 </span><span style="font-size:10.0pt; font-family:"Arial",sans-serif; color:#1F497D"><br>
<a href="https://www.rit.edu/library" originalsrc="https://www.rit.edu/library" shash="gRfJDSYKx8Y9boF3pvU4SUFPoGG/HW1AW/1e2/XeKNMHvtAvDjlbmCNAL3X5EdwHtiMG/NDXze409IiabLuusEI8Vjq+r0ooj3SeAZowxXQjhWsrKhxLrz53vEMHAB6demFWMjhwGZLqsNRkeb1Q9OFqpaSJ6B8OHnt/1SO/idk="><span style="color:#0563C1">https://www.rit.edu/library</span></a></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial",sans-serif; color:#000001">W: </span><span style="font-size:10.0pt; font-family:"Arial",sans-serif; color:#1F497D">585-475-6123
</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial",sans-serif; color:#1F497D"><a href="mailto:lxkwml@rit.edu"><span style="color:#000001">lxkwml@rit.edu</span></a>
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<p class="MsoNormal"><a href="https://www.rit.edu/" originalsrc="https://www.rit.edu/" shash="xWVT6L31BGaZuWJPYCRKZA9UJy7G9nAYUFVeYtxMQghfeTY7NUIsjh2t27PbC1pF15rU1Rej0ZYjSHzYwwGEGR7gD6mIvFKHMZddilR2VKu2j+Zbk2xXuI9EPN9Kg6zxjXpkBGU64SD5iTCbhij+PeUbMUCVpLi464P0hWdQPIY="><span style="font-size:10.0pt; font-family:"Arial",sans-serif; text-decoration:none"><img border="0" width="250" height="55" id="Picture_x0020_1" src="cid:image001.png@01DB2B7F.38509E10" alt="RIT | Rochester Institute of Technology" style="width:2.6041in; height:.5729in"></span></a><span style="font-size:10.0pt; font-family:"Arial",sans-serif; color:#1F497D"></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif"> Eril-l <eril-l-bounces@lists.eril-l.org>
<b>On Behalf Of </b>Electronic Resources in Libraries discussion list via Eril-l<br>
<b>Sent:</b> Thursday, October 31, 2024 10:13 AM<br>
<b>To:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> [Eril-l] Problems accessing Springer and Nature content</span></p>
<p class="MsoNormal"> </p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Hello,</span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"> </span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Is anyone unable to access Springer and Nature content? When we attempt to access books or journals we get error messages. Below are a few examples:</span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"> </span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">The following url for an article in European child & adolescent psychiatry also leads to a SpringerLink page with a "Service unavailable" message:<br>
<br>
<a href="https://link.springer.com/article/10.1007/s00787-023-02320-7" originalsrc="https://link.springer.com/article/10.1007/s00787-023-02320-7" shash="EAx5MPG7tM7sSCLCK7FSVHcuoV+er9CwT9g9FTb899JgtXcDtoXeDZelxIo39zXtRnCdTWJYP5Hrnjqze8E6mm01NRMrcDJEar6ZSSpOQ1LS/pLmR6PevGwK2y4+Cp9XMm0lIDsJ6WukoHuiXgiA+JlvQXVlUe9rzKdI3jWHn98=" target="_blank">https://link.springer.com/article/10.1007/s00787-023-02320-7</a></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"> </span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><img border="0" width="495" height="331" id="_x0000_i1025" src="cid:image002.png@01DB2B7F.38509E10" alt="image.png" style="width:5.1562in; height:3.4479in"><br>
<br>
The following url for the Nature journal Bone Marrow Transplantation leads to a <a href="http://nature.com/" originalsrc="http://nature.com/" shash="tKA+nP9/QYO5GRcW2hG3PwpFVL7q9IXMiZX8T8zWZrsK+6es6LBmfNQ67WSyAQi74WAh2covTE6DD5Xz7rUdyMtq4c+Iw30zitF3Qc9RTVvmCaGIINa2oh+cWcrL4S5GPabIISGYfiKE0Dw05gXpN637UOrbLxaex4idsqVAwFg=" target="_blank">nature.com</a> page
with "Server error" message:<br>
<br>
<a href="https://www.nature.com/bmt/" originalsrc="https://www.nature.com/bmt/" shash="UUd4ezTUr9yZnFeafjCz7epxN1uNshzHrQbi+D+lgXVALgPw8WW5SYyBQJbMW0Ky2UcDS6wfU4Y/V1k0s9Ws8hvJdntkWIZO16S2iBAwcgzX4S1SDtvhRKVbX/UHyKDG83s19t9yR2muLqL9PuZYSnBa7TllRvBB/vKTA1e0uvc=" target="_blank">https://www.nature.com/bmt/</a></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"> </span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><img border="0" width="495" height="203" id="_x0000_i1026" src="cid:image003.png@01DB2B7F.38509E10" alt="image.png" style="width:5.1562in; height:2.1145in"><br>
<br>
The following url for the book Influence of WTO and Global Dynamics on Trade Flows leads to a BMC/Springer Open page with a "Page not found" error:<br>
<br>
<a href="https://link.springer.com/10.1007/978-981-99-7375-0" originalsrc="https://link.springer.com/10.1007/978-981-99-7375-0" shash="U4p4ANBLYIR6kBRrZnpBIlwTGau9sz/v6FecGiXqOfrkctLJ1B8UTtCD2QBN0nTeOVEhJA7PbVEMF0YwKVi+hj72VxftqJXHz7c2pK7gtKlsM3EYJ3NWbveQSzhrlC/ZaYUmLHsSHF/YYXVfAdYpkDcEV1Pibh9JvgavH4g1854=" target="_blank">https://link.springer.com/10.1007/978-981-99-7375-0</a></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"> </span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><img border="0" width="495" height="195" id="_x0000_i1027" src="cid:image004.png@01DB2B7F.38509E10" alt="image.png" style="width:5.1562in; height:2.0312in"></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">We've contacted Springer about this issue and are waiting for a response.</span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"> </span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Thank you,</span></p>
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<p class="MsoNormal"> </p>
<p class="MsoNormal">Kenyon Stuart</p>
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<p class="MsoNormal"><span style="color:#222222">Electronic Resource Management</span> Unit</p>
<p class="MsoNormal">320 Harlan Hatcher Graduate Library</p>
<p class="MsoNormal">University of Michigan</p>
<p class="MsoNormal">Ann Arbor, Michigan 48109-1190 USA</p>
<p class="MsoNormal"><span style="color:black">email:</span><span style="color:blue"> <a href="mailto:kstuart@umich.edu" target="_blank">kstuart@umich.edu<br>
</a></span><span style="color:black"></span></p>
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