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Do you mean this error message below? We do also see this error message a lot. We've been told it's to do with the length of the browser session, so if you've had EBSCO open in you browser for any length of time (I think it's set pretty short, maybe even half
an hour), and try to open a link, this error will pop up. We've had great success with using the "try again" button provided below the error message. That usually loads the resource just fine.</div>
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<span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: rgb(12, 100, 192);">Allison E. McCue, MLIS
</span><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: rgb(43, 43, 43);"><i>(she/her)</i></span></p>
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<span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: rgb(43, 43, 43);">Electronic Resources Assistant</span></p>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> on behalf of Electronic Resources in Libraries discussion list via Eril-l <eril-l@lists.eril-l.org><br>
<b>Sent:</b> Monday, October 21, 2024 2:14 PM<br>
<b>To:</b> eril-l@lists.eril-l.org <eril-l@lists.eril-l.org><br>
<b>Subject:</b> [External] [Eril-l] 500 Errors and New Full Text Finder Link Resolver User Interface</font>
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Hello, everyone, We recently started using EBSCO’s new Full Text Finder link resolver UI and have encountered intermittent 500 errors via the new URL. Has anyone else who made the switch experienced this? Thanks so much! Best, -Jesse Jesse</div>
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<p class="x_MsoNormal">Hello, everyone,</p>
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<p class="x_MsoNormal">We recently started using EBSCO’s new Full Text Finder link resolver UI and have encountered intermittent 500 errors via the new URL.</p>
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<p class="x_MsoNormal">Has anyone else who made the switch experienced this?</p>
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<p class="x_MsoNormal">Thanks so much!</p>
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<p class="x_MsoNormal">Best,</p>
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<p class="x_MsoNormal">-Jesse</p>
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<p class="x_MsoNormal"><i><span style="font-family:"Calibri",sans-serif">Jesse Flavin </span></i><span style="font-family:"Calibri",sans-serif"></span></p>
<p class="x_MsoNormal"><i><span style="font-family:"Calibri",sans-serif">Electronic Resources & Description Librarian </span></i><span style="font-family:"Calibri",sans-serif"></span></p>
<p class="x_MsoNormal"><i><span style="font-family:"Calibri",sans-serif">Falvey Library </span></i><span style="font-family:"Calibri",sans-serif"></span></p>
<p class="x_MsoNormal"><i><span style="font-family:"Calibri",sans-serif">Villanova University </span></i><span style="font-family:"Calibri",sans-serif"></span></p>
<p class="x_MsoNormal"><i><span style="font-family:"Calibri",sans-serif">Villanova PA 19085 </span></i><span style="font-family:"Calibri",sans-serif"></span></p>
<p class="x_MsoNormal"><i><span style="">610-519-6740 </span></i><span style=""></span></p>
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