<div dir="ltr">Thanks for letting me know! I was able to submit a case when I accessed the Support Center from a non-proxied link, so that is good.</div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Thu, Oct 17, 2024 at 9:16 AM Electronic Resources in Libraries discussion list via Eril-l <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div class="msg-1998272075151444102">
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<p class="MsoNormal"><span style="font-size:11pt">I get the same result at Cornell University.
<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt">Kind regards,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt">Sally Lockwood<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt">E-Resources Specialist<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt">Working from home<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt">Cornell University<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt">Ithaca, NY 14853<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt"><u></u> <u></u></span></p>
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<p class="MsoNormal"><b><span style="font-size:11pt;font-family:Calibri,sans-serif">From:</span></b><span style="font-size:11pt;font-family:Calibri,sans-serif"> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Electronic Resources in Libraries discussion list via Eril-l<br>
<b>Sent:</b> Thursday, October 17, 2024 9:03 AM<br>
<b>To:</b> Electronic Resources in Libraries discussion list <<a href="mailto:Eril-l@lists.eril-l.org" target="_blank">Eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> [Eril-l] PubMed search error<u></u><u></u></span></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Good morning, everyone,<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">We had a user report a search error on PubMed this morning, which I've reproduced. <u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">The error is "Search is temporarily unavailable. Please try again later. Cannot connect to SOLR".<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal"><img width="542" height="291" style="width: 5.6458in; height: 3.0277in;" id="m_-1998272075151444102Picture_x0020_1" src="cid:ii_1929aa6274c4cff311"><u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">I tried to report this through their Help Desk form, but their CAPTCHA displayed a domain error, so I couldn't submit the case. <u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Is anyone else seeing this problem? Have you been able to reach NLM or hear any update from them?<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Thanks,<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">~Mary Beth<u></u><u></u></p>
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<p class="MsoNormal"><span class="m_-1998272075151444102gmailsignatureprefix">-- </span><u></u><u></u></p>
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<p class="MsoNormal"><span style="color:rgb(136,136,136)">Mary Beth Holm<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="color:rgb(136,136,136)">Electronic Resources Librarian<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="color:rgb(136,136,136)">Virginia Commonwealth University<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="color:rgb(136,136,136)">VCU Libraries<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="color:rgb(136,136,136)">901 Park Ave / PO Box 842033<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="color:rgb(136,136,136)">Richmond, VA 23284-2033<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="color:rgb(136,136,136)">Email: <a href="mailto:holmm@vcu.edu" target="_blank">
holmm@vcu.edu</a><u></u><u></u></span></p>
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<p class="MsoNormal"><span style="color:rgb(136,136,136)">PH: 804-827-0925<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="color:rgb(136,136,136)">Fax: 804-828-5672<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="color:rgb(136,136,136)"><u></u> <u></u></span></p>
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<p class="MsoNormal"><i><span style="font-family:Arial,sans-serif;color:rgb(118,113,113)">My working day may not be your working day. Please don't feel obligated to respond to this email outside your normal work hours.</span></i><span style="color:rgb(136,136,136)"><u></u><u></u></span></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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</div></blockquote></div><br clear="all"><div><br></div><span class="gmail_signature_prefix">-- </span><br><div dir="ltr" class="gmail_signature"><div dir="ltr"><div style="color:rgb(136,136,136)">Mary Beth Holm</div><div style="color:rgb(136,136,136)">Electronic Resources Librarian</div><div style="color:rgb(136,136,136)">Virginia Commonwealth University</div><div style="color:rgb(136,136,136)">VCU Libraries</div><div style="color:rgb(136,136,136)">901 Park Ave / PO Box 842033</div><div style="color:rgb(136,136,136)">Richmond, VA 23284-2033</div><div style="color:rgb(136,136,136)">Email: <a href="mailto:holmm@vcu.edu" target="_blank">holmm@vcu.edu</a></div><div style="color:rgb(136,136,136)">PH: 804-827-0925</div><div style="color:rgb(136,136,136)">Fax: 804-828-5672</div><div style="color:rgb(136,136,136)"><br></div><div style="color:rgb(136,136,136)"><span style="color:rgb(118,113,113);font-family:Arial,sans-serif;font-style:italic">My working day may not be your working day. Please don't feel obligated to respond to this email outside your normal work hours.</span><br></div><div><span style="color:rgb(118,113,113);font-family:Arial,sans-serif;font-style:italic"><br></span></div></div></div>