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<p class="MsoNormal"><span style="font-size:11.0pt">Hi ERIL community, <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Emerald did experience a brief system-wide outage this afternoon. While the issue is still being investigated to learn the root cause, we do believe that as of about 3PM Central Daylight Time today it has
been resolved. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">If you do still experience an issue, please contact
<a href="mailto:support@emerald.com">support@emerald.com</a>. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">We apologize for any inconvenience this may have caused you or your users, but I think we are all systems go once again!
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Thanks, <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Kim <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-ligatures:standardcontextual">Kim Hill
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-ligatures:standardcontextual">Emerald Publishing, Inc.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-ligatures:standardcontextual">Strategic Account Manager: West/SW<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-ligatures:standardcontextual"><a href="mailto:khill@emerald.com">khill@emerald.com</a></span><span style="font-size:11.0pt;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Eril-l <eril-l-bounces@lists.eril-l.org>
<b>On Behalf Of </b>Electronic Resources in Libraries discussion list via Eril-l<br>
<b>Sent:</b> Tuesday, August 6, 2024 2:26 PM<br>
<b>To:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> [Eril-l] Problems with Emerald?<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="color:black">Hi,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black">I've sent emails to Emerald support and our sales rep to find out why our proxy server has been blocked. Is anyone else having the same problem?<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:black">Thanks,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black">~Elizabeth<o:p></o:p></span></p>
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Emerald Publishing Limited, Registered Office: Emerald Publishing, Floor 5, Northspring, 21-23 Wellington Street, Leeds LS1 4DL
<br>
United Kingdom. Registered in England No. 3080506, VAT No. GB 665 3593 06 <br>
<br>
<div>For information about how we use your personal data, and your rights in relation to this, see our <a tabindex="-1" title="http://www.emeraldgrouppublishing.com/about/policies/privacy.htm" href="http://www.emeraldgrouppublishing.com/about/policies/privacy.htm" target="_blank" rel="noreferrer noopener"><u><strong>Privacy
Notice</strong></u></a>.<strong> </strong>This email is confidential between us and the intended recipient. Any recipient who receives this email in error should immediately report the error to us and permanently delete this email from all storage devices.</div>
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