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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Open Sans",sans-serif;mso-fareast-language:EN-US">Hello, Kenyon,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Open Sans",sans-serif;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Open Sans",sans-serif;mso-fareast-language:EN-US">For ScienceDirect, go to your Cookie Law stanza and add the following to receive your email prompt on which of your identities you should choose
to login:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Open Sans",sans-serif;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New"">Find "id.elsevier.com"<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New"">Replace "^H"<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Open Sans",sans-serif;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Open Sans",sans-serif;mso-fareast-language:EN-US">For Springer, this error is not a OneTrust cookie issue. My browser’s inspector tool only catches one exception, “Uncaught (in promise) Error:
A listener indicated an asynchronous response by returning true, but the message channel closed before a response was received” which explains why an error is reported, “</span><span style="font-size:13.5pt;font-family:"Source Sans Pro",sans-serif;color:#333333;background:white">We
will not proceed with this request because the location you are being redirected to is not recognised by us.”
</span><span style="font-size:12.0pt;font-family:"Open Sans",sans-serif;mso-fareast-language:EN-US">The cookie alert at the foot of the screen can be dismissed. The login link seems to be invoking a SAML SSO type of login rather than a personal or Seamless
Access type of login. I would suggest adding a directive to the Springer stanza temporarily while you open a ticket with Springer Support and OCLC Support:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Open Sans",sans-serif;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";mso-fareast-language:EN-US">NeverProxy idp.springer.com<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Open Sans",sans-serif;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Open Sans",sans-serif;mso-fareast-language:EN-US">However, having done so on our test instance, I am still denied with the same error message when I hit login at
<a href="https://link-springer-com.ezproxytest.brunel.ac.uk/">https://link-springer-com.ezproxytest.brunel.ac.uk/</a> and the redirect URI opens at
<a href="https://idp.springer.com/auth/personal/springernature?redirect_uri=https://link-springer-com.ezproxytest.brunel.ac.uk/">
https://idp.springer.com/auth/personal/springernature?redirect_uri=https://link-springer-com.ezproxytest.brunel.ac.uk/</a>. Support ticket definitely required unless someone else has a solution.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Open Sans",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:7.5pt;background:white"><span style="font-size:12.0pt;font-family:"Open Sans",sans-serif;color:#333333">Kind regards</span><span style="font-family:"Open Sans",sans-serif;color:#333333">,</span><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:7.5pt;background:white"><b><span style="font-size:12.0pt;font-family:"Open Sans",sans-serif;color:#00325B">Dom Benson</span></b><span style="font-size:12.0pt;font-family:"Open Sans",sans-serif;color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:7.5pt;background:white"><span style="font-size:12.0pt;font-family:"Open Sans",sans-serif;color:#00325B;background:white">Research Outputs Visibility Manager, </span><span style="font-size:12.0pt;font-family:"Open Sans",sans-serif;color:black;background:white"><a href="https://www.brunel.ac.uk/life/library/ORR" title="https://www.brunel.ac.uk/life/library/ORR">Open
Research & Rights Office</a></span><span style="font-size:12.0pt;font-family:"Open Sans",sans-serif;color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:7.5pt;background:white"><span style="font-size:12.0pt;font-family:"Open Sans",sans-serif;color:#BE0F34;background:white">Library Services, Student & Academic Services Directorate</span><span style="font-size:12.0pt;font-family:"Open Sans",sans-serif;color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:7.5pt;background:white"><span style="font-size:12.0pt;font-family:"Open Sans",sans-serif;color:#00325B">Brunel University London </span><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:#333333">
<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Open Sans",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Open Sans",sans-serif;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Open Sans",sans-serif;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Eril-l <eril-l-bounces@lists.eril-l.org>
<b>On Behalf Of </b>Electronic Resources in Libraries discussion list via Eril-l<br>
<b>Sent:</b> 28 February 2024 16:05<br>
<b>To:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> [Eril-l] Problems logging into Elsevier and Springer sites<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Hello,<br>
<br>
We have noticed problems logging into Elsevier sites and Springerlink when connecting through our proxy server. We are able to connect to the sites but have problems logging into personal accounts on those sites.<br>
<br>
With Elsevier, when people attempt to log into the site they do get to the page requesting their username and password but the page has a cookie banner at the bottom. When they click the "Accept all cookies" button the banner goes away but the page seems to
reload and the banner returns. There doesn't seem to be a way to enter log in credentials with the banner in place and it doesn't go away long enough to log in.<br>
<br>
With Springer, when people attempt to log into the site they get the error "We will not proceed with this request because the location you are being redirected to is not recognised by us."<br>
<br>
People are able to log in when we're connecting through our proxy server. We started receiving reports of these problems on Friday but I don't know if these problems existed before Friday.<br>
<br>
I've asked our IT group to investigate and have open tickets with Elsevier and Springer but was wondering if anyone else has been having either or both of these problems.<br>
<br>
Thank you,<br clear="all">
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal">Kenyon Stuart<o:p></o:p></p>
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<p class="MsoNormal"><span style="color:#222222">Electronic Resource Management</span> Unit<o:p></o:p></p>
<p class="MsoNormal">320 Harlan Hatcher Graduate Library<o:p></o:p></p>
<p class="MsoNormal">University of Michigan<o:p></o:p></p>
<p class="MsoNormal">Ann Arbor, Michigan 48109-1190 USA<o:p></o:p></p>
<p class="MsoNormal"><span style="color:black">email:</span><span style="color:blue"> <a href="mailto:kstuart@umich.edu" target="_blank"><span style="color:windowtext;text-decoration:none">kstuart@umich.edu</span><br>
</a></span><span style="color:black"><o:p></o:p></span></p>
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