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<div class="elementToProof"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">All - We use EBSCO EDS and FTF. We recently added the JSTOR Archive and Primary Source
Collection. However, when doing a search through EDS, we discovered that JSTOR article links takes us to a set of results, not the actual item. I placed a ticket with EBSCO support about this issue, following is their response. </span></div>
<div class="elementToProof" style="margin-left: 40px;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">"T</span><span style="letter-spacing: normal; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 11pt; color: rgb(36, 36, 36); background-color: rgb(255, 255, 255); font-weight: 400;">he
issue you are experiencing is caused due to the incorrect metadata indexed in our records." So it was escalated to "another team."</span></div>
<div class="elementToProof"><span style="letter-spacing: normal; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 11pt; color: rgb(36, 36, 36); background-color: rgb(255, 255, 255); font-weight: 400;"><br>
</span></div>
<div class="elementToProof"><span style="letter-spacing: normal; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 11pt; color: rgb(36, 36, 36); background-color: rgb(255, 255, 255); font-weight: 400;">Today,
I got the team's response: </span></div>
<div class="elementToProof" style="margin-left: 40px;"><span style="letter-spacing: normal; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 11pt; color: rgb(36, 36, 36); background-color: rgb(255, 255, 255); font-weight: 400;">"</span><span style="letter-spacing: normal; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 11pt; color: rgba(0, 0, 0, 0.8); background-color: rgb(255, 255, 255); font-weight: 400;">I
have received an update from our appropriate department that after an initial analysis by our teams, we have determined that current plans do not include a change to this functionality. We have requested that the publisher update the metadata and send for
reprocessing."</span></div>
<div class="elementToProof"><span style="letter-spacing: normal; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 11pt; color: rgba(0, 0, 0, 0.8); background-color: rgb(255, 255, 255); font-weight: 400;"><br>
</span></div>
<div class="elementToProof"><span style="letter-spacing: normal; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 11pt; color: rgba(0, 0, 0, 0.8); background-color: rgb(255, 255, 255); font-weight: 400;">If
you use EBSCO EDS, subscribe to JSTOR, and JSTOR full text link results take you to the item level, I would like to setup a phone call or virtual meeting with you at your convenience.</span></div>
<div class="elementToProof"><span style="letter-spacing: normal; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 11pt; color: rgba(0, 0, 0, 0.8); background-color: rgb(255, 255, 255); font-weight: 400;"><br>
</span></div>
<div class="elementToProof"><span style="letter-spacing: normal; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 11pt; color: rgba(0, 0, 0, 0.8); background-color: rgb(255, 255, 255); font-weight: 400;">Thank
you for your time and consideration,</span></div>
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Librarian</b></span></div>
<div style="background-color: rgb(255, 255, 255); margin: 0px;"><span style="font-family: "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; font-size: 10pt; color: rgb(32, 31, 30); font-weight: 400;"><a href="mailto:mcastro@excelsior.edu" id="OWAabfe5ccd-a4e0-e1d2-6477-0bdd2610f7de" class="OWAAutoLink" title="mailto:mcastro@excelsior.edu" data-loopstyle="linkonly">mcastro@excelsior.edu</a> </span><span style="font-family: "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; font-size: 10pt; color: rgb(100, 38, 103);">|
(518) 608-8368</span><span style="font-family: "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; font-size: 15.3333px; color: rgb(32, 31, 30); font-weight: 400;"><br>
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