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<p class="MsoNormal"><span style="font-family:"Aptos",sans-serif">A bit of a tangent from the original question, but: I have a 2021 troubleshooting guide that worked at the time:
<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">A patron was having difficulty getting a PDF using his iPad. We did some experimenting, and found that access to PDFs are available, but there's an added step (screenshot below).
I also tried this on my iPhone and it worked great. I'm not sure if this problem is specific to Wiley, but be aware that other platforms may require a bit of digging as well if patrons are using i-and-other-gadgetry.<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Aptos",sans-serif">Sally Lockwood<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Aptos",sans-serif">E-Resources Specialist<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Aptos",sans-serif">Working from home<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Aptos",sans-serif">Cornell University<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Aptos",sans-serif">Ithaca, NY 14853<o:p></o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> <b>On Behalf Of
</b>Electronic Resources in Libraries discussion list via Eril-l<br>
<b>Sent:</b> Tuesday, December 19, 2023 2:38 PM<br>
<b>To:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> Re: [Eril-l] [External] Wiley pdfs not loading<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-family:"Aptos",sans-serif;color:black">This is a problem some others are reporting on the EZProxy listserv. Wiley had an issue with Cloudflare blocking EZProxy access last week, and people are wondering if it's related.
I know at least one person has put in a ticket to Wiley about the issue.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Aptos",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Aptos",sans-serif;color:black">Allison<o:p></o:p></span></p>
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<p style="background:white"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#0C64C0">Allison E. McCue, MLIS
</span><i><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#2B2B2B">(she/her)</span></i><span style="font-size:11.5pt;font-family:"Arial",sans-serif;color:#2B2B2B"><o:p></o:p></span></p>
<p style="background:white"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#2B2B2B">Library Associate | Electronic Resources</span><span style="font-family:"Arial",sans-serif;color:#2B2B2B"><o:p></o:p></span></p>
<p style="background:white"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#2B2B2B"><br>
Saint Louis University</span><span style="font-size:11.5pt;font-family:"Arial",sans-serif;color:#2B2B2B"><br>
</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#2B2B2B">Pius XII Memorial Library</span><span style="font-family:"Arial",sans-serif;color:#2B2B2B"><o:p></o:p></span></p>
<p style="background:white"><span style="color:#0C64C0"><a href="mailto:allison.mccue@slu.edu" title="mailto:allison.mccue@slu.edu">allison.mccue@slu.edu</a></span><span style="color:#201F1E"> | 314-977-3130 |
</span><span style="color:#0C64C0"><a href="http://lib.slu.edu/" target="_blank" title="lib.slu.edu"><span style="color:#0C64C0">lib.slu.edu</span></a> </span><span style="font-size:11.5pt;font-family:"Arial",sans-serif;color:#2B2B2B"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:black">From:</span></b><span style="color:black"> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>> on behalf of Electronic Resources in Libraries discussion list via Eril-l
<<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>><br>
<b>Sent:</b> Tuesday, December 19, 2023 1:04 PM<br>
<b>To:</b> <a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a> <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> [External] [Eril-l] Wiley pdfs not loading</span> <o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Hello,<br>
<br>
We've noticed a problem opening some Wiley pdfs from on campus in some browsers. The site takes 2-3 minutes to "load" but ends up with a blank white screen. So far, this seems to be a problem in Chrome and Edge but not Firefox. Below are a few examples:<br>
<br>
<a href="https://urldefense.com/v3/__https://onlinelibrary.wiley.com/doi/epdf/10.1111/j.1467-923X.1955.tb01327.x__;!!K543PA!Lky-fqOPSCCoY8qs0QYoSspd7kC_dswQhpS5ceF7dJ38seCip9TuFIQ8kGkUuX7fim0ZseUzeJYT_aHztJf83jU$">https://onlinelibrary.wiley.com/doi/epdf/10.1111/j.1467-923X.1955.tb01327.x</a><br>
<a href="https://urldefense.com/v3/__https://onlinelibrary.wiley.com/doi/epdf/10.1002/hfm.21019__;!!K543PA!Lky-fqOPSCCoY8qs0QYoSspd7kC_dswQhpS5ceF7dJ38seCip9TuFIQ8kGkUuX7fim0ZseUzeJYT_aHzHtLFqM0$">https://onlinelibrary.wiley.com/doi/epdf/10.1002/hfm.21019</a>
<br>
<a href="https://urldefense.com/v3/__https://acsess.onlinelibrary.wiley.com/doi/epdf/10.2134/CM-2013-0015b-RS__;!!K543PA!Lky-fqOPSCCoY8qs0QYoSspd7kC_dswQhpS5ceF7dJ38seCip9TuFIQ8kGkUuX7fim0ZseUzeJYT_aHzUwwzQ3E$">https://acsess.onlinelibrary.wiley.com/doi/epdf/10.2134/CM-2013-0015b-RS</a><br>
<br>
Links seem to work fine in Edge when connecting through our proxy but they were also working in Chrome when connecting through our proxy a few minutes ago and now we're seeing the problem in Chrome when connecting through the proxy server.<br>
<br>
Has anyone else noticed this issue?<br>
<br>
Thank you,<br clear="all">
<o:p></o:p></span></p>
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<p class="MsoNormal">Kenyon Stuart<o:p></o:p></p>
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<p class="MsoNormal"><span style="color:#222222">Electronic Resource Management</span> Unit<o:p></o:p></p>
<p class="MsoNormal">320 Harlan Hatcher Graduate Library<o:p></o:p></p>
<p class="MsoNormal">University of Michigan<o:p></o:p></p>
<p class="MsoNormal">Ann Arbor, Michigan 48109-1190 USA<o:p></o:p></p>
<p class="MsoNormal"><span style="color:black">email:</span><span style="color:blue"> <a href="mailto:kstuart@umich.edu" target="_blank">kstuart@umich.edu<br>
</a></span><span style="color:black"><o:p></o:p></span></p>
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