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<p class="MsoNormal"><span style="color:#1F497D">It might be a 413 error. We see this problem occasionally, especially with commonly used sites. I’ve had a vendor refer to it as a “browser memory too full error.” The only way to fix it is to clear ALL browsing
history.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D;mso-ligatures:standardcontextual">Linda<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-ligatures:standardcontextual"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-ligatures:standardcontextual">Linda Fox<br>
</span><span style="color:#1F497D;mso-ligatures:standardcontextual">Senior LIS-Electronic Resources and Acquisitions Associate</span><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-ligatures:standardcontextual">(816) 235-5290<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-ligatures:standardcontextual"><a href="mailto:foxlj@umkc.edu">foxlj@umkc.edu</a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D;mso-ligatures:standardcontextual">University of Missouri - Kansas City<br>
Miller Nichols Library <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-ligatures:standardcontextual">Electronic Resources & Acquisitions<br>
800 E 51<sup>st</sup> Street<br>
Kansas City, MO 64110<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-ligatures:standardcontextual"><a href="https://library.umkc.edu/">https://library.umkc.edu</a></span><span style="color:#1F497D;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> <b>On Behalf Of
</b>Electronic Resources in Libraries discussion list via Eril-l<br>
<b>Sent:</b> Tuesday, December 19, 2023 1:26 PM<br>
<b>To:</b> Electronic Resources in Libraries discussion list <eril-l@lists.eril-l.org><br>
<b>Subject:</b> Re: [Eril-l] Wiley pdfs not loading<o:p></o:p></p>
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This may be a phishing expedition that can result in unauthorized access to our IT System. Please use proper judgment and caution when opening attachments, clicking links, or responding to this email.<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-CA">Used FF and worked fine for me (Waterloo, Ont, Canada)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA">Loaded in 10-15 seconds.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-family:"Century",serif;color:#1F497D">Tim Ireland (he/him)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-family:"Century",serif;color:#1F497D">Liaison Librarian
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-family:"Century",serif;color:#1F497D">University of Waterloo<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-family:"Century",serif;color:#1F497D">Waterloo, On<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-family:"Century",serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-family:"Century",serif;color:#1F497D">519-888-4567 X 45061<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="color:#1F497D"><a href="mailto:tireland@uwaterloo.ca"><span style="font-family:"Century",serif;color:#0563C1">tireland@uwaterloo.ca</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Electronic Resources in Libraries discussion list via Eril-l<br>
<b>Sent:</b> Tuesday, December 19, 2023 2:04 PM<br>
<b>To:</b> <a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> [Eril-l] Wiley pdfs not loading<o:p></o:p></p>
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<p class="MsoNormal"><span lang="EN-CA"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Arial",sans-serif">Hello,<br>
<br>
We've noticed a problem opening some Wiley pdfs from on campus in some browsers. The site takes 2-3 minutes to "load" but ends up with a blank white screen. So far, this seems to be a problem in Chrome and Edge but not Firefox. Below are a few examples:<br>
<br>
<a href="https://onlinelibrary.wiley.com/doi/epdf/10.1111/j.1467-923X.1955.tb01327.x">https://onlinelibrary.wiley.com/doi/epdf/10.1111/j.1467-923X.1955.tb01327.x</a><br>
<a href="https://onlinelibrary.wiley.com/doi/epdf/10.1002/hfm.21019">https://onlinelibrary.wiley.com/doi/epdf/10.1002/hfm.21019</a>
<br>
<a href="https://acsess.onlinelibrary.wiley.com/doi/epdf/10.2134/CM-2013-0015b-RS">https://acsess.onlinelibrary.wiley.com/doi/epdf/10.2134/CM-2013-0015b-RS</a><br>
<br>
Links seem to work fine in Edge when connecting through our proxy but they were also working in Chrome when connecting through our proxy a few minutes ago and now we're seeing the problem in Chrome when connecting through the proxy server.<br>
<br>
Has anyone else noticed this issue?<br>
<br>
Thank you,<br clear="all">
<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-CA" style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="EN-CA">Kenyon Stuart<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-CA" style="color:#222222">Electronic Resource Management</span><span lang="EN-CA"> Unit<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA">320 Harlan Hatcher Graduate Library<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA">University of Michigan<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA">Ann Arbor, Michigan 48109-1190 USA<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="color:black">email:</span><span lang="EN-CA" style="color:blue"> <a href="mailto:kstuart@umich.edu" target="_blank">kstuart@umich.edu<br>
</a></span><span lang="EN-CA" style="color:black"><o:p></o:p></span></p>
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