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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal>Thanks, All. I just received the massage as well and they fixed the problem.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>thanks,<o:p></o:p></p><p class=MsoNormal>ranti.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> <b>On Behalf Of </b>Electronic Resources in Libraries discussion list via Eril-l<br><b>Sent:</b> Thursday, October 19, 2023 11:49 AM<br><b>To:</b> Electronic Resources in Libraries discussion list <eril-l@lists.eril-l.org><br><b>Subject:</b> Re: [Eril-l] [EXT]: Re: [EXT] Cochrane Library: citation export problem?<o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Hi all,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I just received notification that they have now fixed the issue. I was able to export a citation from the results page in my testing a moment ago.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thanks,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Erin<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><div><div><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td valign=top style='padding:0in 0in 0in 0in'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0><tr><td valign=top style='padding:0in 0in 0in 0in'><p class=MsoNormal><span style='font-size:10.0pt;color:#000001'> </span><span style='font-size:1.0pt;font-family:"remialcxesans",serif;color:white'></span><span style='font-size:10.0pt;color:#000001'><o:p></o:p></span></p></td></tr><tr><td valign=top style='padding:11.25pt 0in 0in 0in'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td valign=top style='padding:0in 0in 0in 0in'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0><tr><td valign=top style='padding:0in 0in 0in 0in'><p class=MsoNormal><span style='font-size:10.0pt;color:#000001'>Erin<o:p></o:p></span></p></td><td valign=top style='padding:0in 0in 0in 0in'><p class=MsoNormal><span style='font-size:10.0pt;color:#000001'> <o:p></o:p></span></p></td><td valign=top style='padding:0in 0in 0in 0in'><p class=MsoNormal><span style='font-size:10.0pt;color:#000001'>Wentz<o:p></o:p></span></p></td><td valign=top style='padding:0in 0in 0in 0in'><p class=MsoNormal><span style='font-size:10.0pt;color:#000001'>, <o:p></o:p></span></p></td><td valign=top style='padding:0in 0in 0in 0in'><p class=MsoNormal><span style='font-size:10.0pt;color:#000001'>MSLIS<o:p></o:p></span></p></td></tr></table></td></tr><tr><td valign=top style='padding:0in 0in 0in 0in'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0><tr><td valign=top style='padding:0in 0in 0in 0in'><p class=MsoNormal><i><span style='font-size:10.0pt;color:#000001'>Electronic Resources Librarian, Assistant Professor<o:p></o:p></span></i></p></td></tr></table></td></tr><tr><td valign=top style='padding:0in 0in 0in 0in'><p class=MsoNormal><span style='font-size:10.0pt;color:#000001'>Library and Learning Resources<o:p></o:p></span></p></td></tr></table></td></tr><tr><td valign=top style='padding:11.25pt 0in 0in 0in'><p class=MsoNormal><a href="https://www.mcphs.edu/" target="_blank"><span style='font-size:1.0pt;text-decoration:none'><img border=0 width=300 height=92 style='width:3.125in;height:.9583in' id="Picture_x0020_1" src="cid:image001.png@01DA037B.C2079AF0"></span></a><span style='font-size:1.0pt'><o:p></o:p></span></p></td></tr><tr><td valign=top style='padding:11.25pt 0in 0in 0in'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0><tr><td valign=top style='padding:0in 0in 0in 0in'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0><tr><td valign=top style='padding:0in 0in 0in 0in'><p class=MsoNormal><span style='font-size:10.0pt;color:#000001'>179 Longwood Avenue<o:p></o:p></span></p></td><td valign=top style='padding:0in 0in 0in 0in'><p class=MsoNormal><span style='font-size:10.0pt;color:#000001'>, <o:p></o:p></span></p></td><td valign=top style='padding:0in 0in 0in 0in'><p class=MsoNormal><span style='font-size:10.0pt;color:#000001'>Boston<o:p></o:p></span></p></td><td valign=top style='padding:0in 0in 0in 0in'><p class=MsoNormal><span style='font-size:10.0pt;color:#000001'> <o:p></o:p></span></p></td><td valign=top style='padding:0in 0in 0in 0in'><p class=MsoNormal><span style='font-size:10.0pt;color:#000001'>MA<o:p></o:p></span></p></td><td valign=top style='padding:0in 0in 0in 0in'><p class=MsoNormal><span style='font-size:10.0pt;color:#000001'> <o:p></o:p></span></p></td><td valign=top style='padding:0in 0in 0in 0in'><p class=MsoNormal><span style='font-size:10.0pt;color:#000001'>02115<o:p></o:p></span></p></td></tr></table></td></tr><tr><td valign=top style='padding:0in 0in 0in 0in'><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0><tr><td valign=top style='padding:0in 0in 0in 0in'><p class=MsoNormal><span style='font-size:10.0pt;color:#000001'><a href="tel:617.732.2810" target="_blank"><span style='color:#000001;text-decoration:none'>617.732.2810</span></a><o:p></o:p></span></p></td><td valign=top style='padding:0in 0in 0in 0in'><p class=MsoNormal><span style='font-size:10.0pt;color:#000001'> <o:p></o:p></span></p></td><td valign=top style='padding:0in 0in 0in 0in'><p class=MsoNormal><span style='font-size:10.0pt;color:#000001'>F <o:p></o:p></span></p></td><td valign=top style='padding:0in 0in 0in 0in'><p class=MsoNormal><span style='font-size:10.0pt;color:#000001'><a href="fax:617.278.1566" target="_blank"><span style='color:#000001;text-decoration:none'>617.278.1566</span></a><o:p></o:p></span></p></td></tr></table></td></tr><tr><td valign=top style='padding:0in 0in 0in 0in'><p class=MsoNormal><span style='font-size:10.0pt;color:#000001'><a href="mailto:erin.wentz@mcphs.edu">erin.wentz@mcphs.edu</a><o:p></o:p></span></p></td></tr><tr><td valign=top style='padding:0in 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;color:#000001'><a href="http://www.mcphs.edu/" target="_blank"><span style='color:#0563C1;text-decoration:none'>www.mcphs.edu</span></a><o:p></o:p></span></b></p></td></tr></table></td></tr><tr><td valign=top style='padding:11.25pt 0in 0in 0in'><p class=MsoNormal><b><i><span style='font-size:9.0pt;color:#000001'>Confidentiality Note:</span></i></b><i><span style='font-size:9.0pt;color:#000001'> This email, and any attachment to it, is intended to be confidential and might be legally privileged. It is intended solely for the use of the addressee. If you are not the intended recipient, you are hereby notified that reading, copying, disseminating or distributing this email is strictly prohibited. If you have received this email in error, please immediately return it to the sender and delete it from your system. Thank you.<b><o:p></o:p></b></span></i></p></td></tr></table></td></tr></table></div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>> <b>On Behalf Of </b>Electronic Resources in Libraries discussion list via Eril-l<br><b>Sent:</b> Tuesday, October 17, 2023 8:47 AM<br><b>To:</b> Electronic Resources in Libraries discussion list <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>><br><b>Subject:</b> [EXT]: Re: [Eril-l] [EXT] Cochrane Library: citation export problem?<o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><div style='border:solid black 1.0pt;padding:2.0pt 2.0pt 2.0pt 2.0pt'><p class=MsoNormal align=center style='text-align:center;line-height:12.0pt;background:#52FF33'><b><span style='font-size:10.0pt;color:black'>CAUTION: This email originated from outside the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.</span></b><span style='font-size:10.0pt;color:black'><o:p></o:p></span></p></div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal><span style='font-size:12.0pt;color:black'>No, Wiley hasn't responded yet, but it's good to know we're not the only ones seeing this.<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;color:black'>Thanks,<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;color:black'>Shelby<o:p></o:p></span></p></div><div><div><p class=MsoNormal><span style='font-size:12.0pt;color:black'><o:p> </o:p></span></p></div><div id=Signature><div><div><p style='background:white'><span style='color:#201F1E'>___<o:p></o:p></span></p><p style='background:white;text-align:start'><span style='color:#201F1E'> <o:p></o:p></span></p><p style='background:white;text-align:start'><span class=contentpasted0><span style='color:#201F1E'>Shelby Stuart, MSI (she/hers)</span></span><span style='color:black'> <o:p></o:p></span></p><p style='background:white'><span class=contentpasted0><span style='color:#201F1E'>Electronic Resources Librarian</span></span><span style='color:black'> <o:p></o:p></span></p><p style='background:white'><span class=contentpasted0><span style='color:#201F1E'>Floyd D. Loop Alumni Library, Cleveland Clinic</span></span><span style='color:black'> <o:p></o:p></span></p><p style='background:white'><span class=contentpasted0><span style='color:#201F1E'>9211 Euclid Ave JJS3, Cleveland, OH 44195</span></span><span style='color:black'> <o:p></o:p></span></p><p style='background:white'><span style='color:#201F1E'><a href="mailto:stuarts3@ccf.org">stuarts3@ccf.org</a></span><span style='color:black'> (<i>email is the best way to reach me</i>)<o:p></o:p></span></p><p style='background:white'><span class=contentpasted0><span style='color:#201F1E'>216-445-7334</span></span><span style='color:black'><o:p></o:p></span></p></div></div></div></div><div class=MsoNormal align=center style='text-align:center'><hr size=3 width="98%" align=center></div><div id=divRplyFwdMsg><p class=MsoNormal><b><span style='color:black'>From:</span></b><span style='color:black'> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>> on behalf of Electronic Resources in Libraries discussion list via Eril-l <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>><br><b>Sent:</b> Tuesday, October 17, 2023 8:28 AM<br><b>To:</b> Electronic Resources in Libraries discussion list <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>><br><b>Subject:</b> Re: [Eril-l] [EXT] Cochrane Library: citation export problem?</span> <o:p></o:p></p><div><p class=MsoNormal> <o:p></o:p></p></div></div><div><div><div><p class=MsoNormal><o:p> </o:p></p></div><div><div><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="90%" style='width:90.0%;border-collapse:collapse;border-spacing:0'><tr><td style='border:inset 1.0pt;padding:7.5pt 7.5pt 7.5pt 15.0pt'><p><strong><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:#EF413D'>CAUTION CYBER RISK:</span></strong><span style='font-size:8.5pt;font-family:"Arial",sans-serif'> This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender, expected to receive this content and trust that it’s safe. If you determine that the email isn’t from a trusted source, you can delete the email, submit it via the BlueFish button in Outlook for investigation or forward the email as an attachment to <a href="mailto:phishtanktriage@ccf.org?subject=Report%20a%20Suspicious%20Email" target="_blank">phishtanktriage@ccf.org</a> if you don’t have the Bluefish button or are on a mobile device.<o:p></o:p></span></p></td></tr></table><p class=MsoNormal><o:p> </o:p></p><div class=MsoNormal align=center style='text-align:center'><hr size=3 width="100%" align=center></div></div><p class=MsoNormal> Shelby, <o:p></o:p></p></div><div><p class=MsoNormal> Have you received any updates to your ticket with Wiley?<o:p></o:p></p></div><div><p class=MsoNormal> [University of Michigan is also experiencing the same issue.]<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Best<o:p></o:p></p></div><div><p class=MsoNormal>Kelly Price<o:p></o:p></p></div><div><p class=MsoNormal>Taubman Health Sciences Library<o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal>On Mon, Oct 16, 2023 at 3:28 PM Electronic Resources in Libraries discussion list via Eril-l <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>> wrote:<o:p></o:p></p></div><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt'><div><div><div><p class=MsoNormal><span style='font-size:12.0pt;color:black'>Hi Ranti,<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;color:black'>We're seeing the same thing here at Cleveland Clinic, for on campus users. I haven't had a chance to test with EZproxy. I submitted a support ticket to Wiley earlier today.<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;color:black'>Best,<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;color:black'>Shelby<o:p></o:p></span></p></div><div><div><p class=MsoNormal><span style='font-size:12.0pt;color:black'><o:p> </o:p></span></p></div><div id="x_m_-2549471223797223016m_-2111031638508685406Signature"><div><div><p style='background:white'><span style='color:#201F1E'>___<o:p></o:p></span></p><p style='background:white;text-align:start'><span style='color:#201F1E'> <o:p></o:p></span></p><p style='background:white;text-align:start'><span style='color:#201F1E'>Shelby Stuart, MSI (she/hers)</span><span style='color:black'> <o:p></o:p></span></p><p style='background:white'><span style='color:#201F1E'>Electronic Resources Librarian</span><span style='color:black'> <o:p></o:p></span></p><p style='background:white'><span style='color:#201F1E'>Floyd D. Loop Alumni Library, Cleveland Clinic</span><span style='color:black'> <o:p></o:p></span></p><p style='background:white'><span style='color:#201F1E'>9211 Euclid Ave JJS3, Cleveland, OH 44195</span><span style='color:black'> <o:p></o:p></span></p><p style='background:white'><span style='color:#201F1E'><a href="mailto:stuarts3@ccf.org">stuarts3@ccf.org</a></span><span style='color:black'> (<i>email is the best way to reach me</i>)<o:p></o:p></span></p><p style='background:white'><span style='color:#201F1E'>216-445-7334</span><span style='color:black'><o:p></o:p></span></p></div></div></div></div><div class=MsoNormal align=center style='text-align:center'><hr size=3 width="98%" align=center></div><div id="x_m_-2549471223797223016m_-2111031638508685406divRplyFwdMsg"><p class=MsoNormal><b><span style='color:black'>From:</span></b><span style='color:black'> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>> on behalf of Electronic Resources in Libraries discussion list via Eril-l <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>><br><b>Sent:</b> Monday, October 16, 2023 2:54 PM<br><b>To:</b> <a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a> <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>><br><b>Subject:</b> [EXT] [Eril-l] Cochrane Library: citation export problem?</span> <o:p></o:p></p><div><p class=MsoNormal> <o:p></o:p></p></div></div><div><div><p class=MsoNormal style='margin-bottom:12.0pt'>CAUTION CYBER RISK: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender, expected to receive this content and trust that it’s safe. If you determine that the email isn’t from a trusted source, you can delete the email, submit it via the BlueFish button in Outlook for investigation or forward the email as an attachment to <a href="mailto:phishtanktriage@ccf.org" target="_blank">phishtanktriage@ccf.org</a> if you don’t have the Bluefish button or are on a mobile device.<br><br>Hi All,<br><br>If you subscribe to the Cochrane Library, could you please see if you can<br>export the citations, with and without ezproxy access?<br><br>We're seeing either a running circle and nothing happened, or a failed<br>message (screenshots attached). I first thought it was due to the EZProxy<br>setting, but when I tested the citation export while on-campus, I still see<br>the same error. <br><br>I'm curious if this is a widespread problem or only happens at my<br>institution.<br><br>Thank you.<br><br><br>ranti.<br>--<br>Ranti Junus, Systems/E-resources Librarian<br>Michigan State University Libraries<br>East Lansing, MI 48824<o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=xmsonormal><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:green'>Please consider the environment before printing this e-mail</span><o:p></o:p></p><p class=MsoNormal>Cleveland Clinic is a nonprofit, multispecialty academic medical center that's recognized in the U.S. and throughout the world for its expertise and care. Visit us online at <a href="http://www.clevelandclinic.org" target="_blank">http://www.clevelandclinic.org</a> for a complete listing of our services, staff and locations. Confidentiality Note: This message is intended for use only by the individual or entity to which it is addressed and may contain information that is privileged, confidential, and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy. Thank you.<o:p></o:p></p></div><p class=MsoNormal>_______________________________________________<br>Eril-l mailing list<br><a href="mailto:Eril-l@lists.eril-l.org" target="_blank">Eril-l@lists.eril-l.org</a><br><a href="http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org" target="_blank">http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org</a><o:p></o:p></p></div></blockquote></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:green'>Please consider the environment before printing this e-mail</span><o:p></o:p></p><p class=MsoNormal>Cleveland Clinic is a nonprofit, multispecialty academic medical center that's recognized in the U.S. and throughout the world for its expertise and care. Visit us online at <a href="http://www.clevelandclinic.org" target="_blank">http://www.clevelandclinic.org</a> for a complete listing of our services, staff and locations. Confidentiality Note: This message is intended for use only by the individual or entity to which it is addressed and may contain information that is privileged, confidential, and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy. Thank you. <o:p></o:p></p></div></div></body></html>