<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri",sans-serif;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="#0563C1" vlink="#954F72" style="word-wrap:break-word">
<div class="WordSection1">
<p class="MsoNormal">Issues with Project MUSE COUNTER Reports for June and July 2023<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">During a recent system upgrade to the Project MUSE platform, an error occurred which resulted in some underreporting of usage on library COUNTER reports for the months of June and July. In a post-implementation review on the new system,
this error was quickly identified and corrected. However, COUNTER reports retrieved prior to the correction may not reflect complete usage numbers for library customers.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">If you retrieved COUNTER reports for your library’s June 2023 and/or July 2023 usage prior to September 5, either directly via our library dashboard or via automated SUSHI harvesting, your reports may be affected by this underreporting
issue. We strongly recommend running new reports for these two months to ensure you have accurate usage statistics.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We apologize for any inconvenience. Questions may be directed to
<a href="mailto:muse@jh.edu">MUSE Customer Support</a> at muse@jh.edu.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Melanie Schaffner<o:p></o:p></p>
<p class="MsoNormal">Director of Communication, Marketing, and Engagement<o:p></o:p></p>
<p class="MsoNormal">Project MUSE<o:p></o:p></p>
<p class="MsoNormal"><a href="mailto:mschaffner.muse@jhu.edu"><span style="color:blue">mschaffner.muse@jhu.edu</span></a><o:p></o:p></p>
<p class="MsoNormal"><i><span style="color:red">Note new phone</span></i> 667-306-8475 (US Eastern Time zone, UTC-05:00)<o:p></o:p></p>
<p class="MsoNormal"><i>she/her/hers<o:p></o:p></i></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="color:#1F497D">Please ensure you get our latest news by
<a href="https://about.muse.jhu.edu/news/signup/"><span style="color:#1F497D">signing up for our email</span></a> list!<o:p></o:p></span></b></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><i>My working hours are 9:00am-6:00pm ET, Monday-Friday. These may differ from yours. There is no need to immediately read or respond to messages sent or received outside of your working hours.<o:p></o:p></i></p>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
</body>
</html>