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<p class="MsoNormal">All, <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">If you are having issues with OUP, make sure that they have your accounts in order. We’ve previously had an issue where OUP had, for unknown reasons, created multiple accounts for our institution’s subscriptions. That was causing downstream
access problems for our patrons. We worked with them to correct it last year, but it has happened again – so even if you’ve straightened this problem out in the past at your institution, you might want to have a second look at it.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Jaime Taylor<o:p></o:p></p>
<p class="MsoNormal">Discovery & Resource Management Systems Coordinator<o:p></o:p></p>
<p class="MsoNormal">W.E.B. Du Bois Library<o:p></o:p></p>
<p class="MsoNormal">University of Massachusetts<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> <b>On Behalf Of
</b>Electronic Resources in Libraries discussion list via Eril-l<br>
<b>Sent:</b> Tuesday, August 1, 2023 3:23 PM<br>
<b>To:</b> Electronic Resources in Libraries discussion list <eril-l@lists.eril-l.org><br>
<b>Subject:</b> Re: [Eril-l] New Oxford English Dictionary site now live ~4890383<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Hello,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">We have the current stanza for OED but are still encountering the same issue. The first time we access the new site in a browser session, the url doesn't contain our proxy url
but we're able to search and view all of the tabs for a word. The second time in the same browser session the url contains our proxy but we can't view the tabs for a word.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">We have an open ticket with Oxford and I'm wondering if anyone is currently having this issue.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Thank you,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal">Kenyon Stuart<o:p></o:p></p>
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<p class="MsoNormal"><span style="color:#222222">Electronic Resource Management</span> Unit<o:p></o:p></p>
<p class="MsoNormal">320 Harlan Hatcher Graduate Library<o:p></o:p></p>
<p class="MsoNormal">University of Michigan<o:p></o:p></p>
<p class="MsoNormal">Ann Arbor, Michigan 48109-1190 USA<o:p></o:p></p>
<p class="MsoNormal"><span style="color:black">email:</span><span style="color:blue"> <a href="mailto:kstuart@umich.edu" target="_blank">kstuart@umich.edu<br>
</a></span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Fri, Jul 21, 2023 at 7:26 AM Electronic Resources in Libraries discussion list via Eril-l <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I'm working remotely and I see the following happen with Firefox both before and after clearing cache and cookies:<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I get access to all the tabs via
<a href="https://www.oed.com/dictionary/goldfish_n?tab=factsheet#2836763" target="_blank">
https://www.oed.com/dictionary/goldfish_n?tab=factsheet#2836763</a><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">but I get a paywall with this URL
<a href="https://www-oed-com.proxy.library.cornell.edu/dictionary/goldfish_n?tab=factsheet#2836763" target="_blank">
https://www-oed-com.<b>proxy.library.cornell.edu</b>/dictionary/goldfish_n?tab=factsheet#2836763</a> when I try to open the tabs. <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">It's usually the other way around - the
<a href="http://proxy.library.cornell.edu/" target="_blank">proxy.library.cornell.edu</a> lets the content provider know I'm coming from Cornell and that we have a subscription.
<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Sally Lockwood<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">E-Resources Specialist<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Working from home<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Cornell University<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Ithaca, NY 14853<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b>From:</b> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Electronic Resources in Libraries discussion list via Eril-l<br>
<b>Sent:</b> Thursday, July 20, 2023 7:08 PM<br>
<b>To:</b> Electronic Resources in Libraries discussion list <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>><br>
<b>Cc:</b> <a href="mailto:online@oup.com" target="_blank">online@oup.com</a><br>
<b>Subject:</b> Re: [Eril-l] New Oxford English Dictionary site now live ~4890383<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Hi All<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">If you haven't already, please file a case with Oxford letting them know if you are not able to access the site when off campus and using various authentication methods such as
EZProxy. I did this yesterday and received a reply that their support team is working on a solution. <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">You may be able to access the new platform off campus the first time you try but if you try again and again, you may find that you hit a paywall and aren't able to access all features.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:7.5pt;font-family:"Georgia",serif;color:#0B5394">Christine Holmes, MLIS<br>
Electronic Resources Coordinator</span></b><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:7.5pt;font-family:"Georgia",serif;color:#666666">Dr. Martin Luther King Jr. Library</span><span style="font-family:"Georgia",serif;color:#666666"><br>
</span><span style="font-size:7.5pt;font-family:"Georgia",serif;color:#666666">San Jose State University</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:7.5pt;font-family:"Georgia",serif;color:#666666">(408) 808-2027</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:7.5pt;font-family:"Georgia",serif"><a href="mailto:Christine.Holmes@sjsu.edu" target="_blank">Christine.Holmes@sjsu.edu</a><br>
<a href="http://libguides.sjsu.edu/profile.php?uid=14698" target="_blank">http://libguides.sjsu.edu/prf.php?account_id=41839</a></span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">On Wed, Jul 19, 2023 at 8:21 AM Electronic Resources in Libraries discussion list via Eril-l <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>>
wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Hi, OUP.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">For the record, the College of the Holy Cross also would like the subscription box on the OED Online start page to be removed.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Thanks to Sara and Cornell for bringing this up.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Judith<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">--<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Judith Nagata<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Electronic Resources & Serials Librarian<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Dinand Library<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">College of the Holy Cross<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Worcester, MA 01610<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">p: 508-793-2639<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">e: <a href="mailto:jnagata@holycross.edu" target="_blank">jnagata@holycross.edu</a><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">On Tue, Jul 18, 2023 at 5:43 PM Electronic Resources in Libraries discussion list via Eril-l <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>>
wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Dear Trinity,<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Thank you very much for taking it forward!<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">It seems from various responses that I am not the only one that was confused by it .... and foresees confusion for users more generally.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Thank you!<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">~ Sara<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">On Tue, Jul 18, 2023 at 5:37 PM <<a href="mailto:online@oup.com" target="_blank">online@oup.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Hello,<br>
<br>
Thank you for your email. Yes, all users with a subscription see that text block on their screen even after logging in. I believe when it's clicked on it will go into detail about your active subscription. I have made note of your request though and will pass
it along for the team meeting that is happening tomorrow regarding the new platform. <br>
<br>
Please let us know if there is anything else we can do to help.<br>
<br>
Kind regards,<br>
Trinity<br>
Oxford University Press<br>
Online Products <br>
<br>
---------- Original message ----------<br>
<b>From</b>: <a href="mailto:scolglaz@mtholyoke.edu" target="_blank">scolglaz@mtholyoke.edu</a><br>
<b>Date</b>: Tuesday, July 18, 2023 at 13:13<br>
<b>To</b>: <a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a><br>
<b>Cc</b>: <a href="mailto:online@oup.com" target="_blank">online@oup.com</a><br>
<b>Subject</b>: Re: [Eril-l] New Oxford English Dictionary site now live<br>
<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Hello,
<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">We appear to have full access, BUT I find it really confusing that at the very center of the landing page is the following:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><img border="0" width="428" height="268" style="width:4.4583in;height:2.7916in" id="m_3475697366908870487m_6299752452926007603Picture_x0020_1" src="cid:image001.png@01D9C48D.5591ED80"><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Because I
<u>know</u> that we have a subscription, I just went ahead and tried out a word etc and proceeded, but I think this will throw most users.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Are others also seeing this right splat in the middle of the Webpage?<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">OUP: Can this be made NOT to show when one already has an active/current subscription?<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Thanks for considering.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">~ Sara<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">On Tue, Jul 18, 2023 at 12:37 PM Electronic Resources in Libraries discussion list via Eril-l <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>>
wrote:<o:p></o:p></p>
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<p>Thanks OUP.<o:p></o:p></p>
<p>Cornell University Library has partial access to the new platform. Right now, the word search works fine, but clicking on the other tabs (meaning, etymology, pronunciation, etc) points to a login screen. Can I assume the lack of access is part of the 48-hour
transition? <o:p></o:p></p>
<p> <o:p></o:p></p>
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<p>Kind regards,<o:p></o:p></p>
<p>Sally Lockwood<o:p></o:p></p>
<p>E-Resources Specialist<o:p></o:p></p>
<p>Working from home<o:p></o:p></p>
<p>Cornell University<o:p></o:p></p>
<p>Ithaca, NY 14853<o:p></o:p></p>
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<p> <o:p></o:p></p>
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<p><b>From:</b> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Electronic Resources in Libraries discussion list via Eril-l<br>
<b>Sent:</b> Tuesday, July 18, 2023 12:07 PM<br>
<b>To:</b> <a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> [Eril-l] New Oxford English Dictionary site now live<o:p></o:p></p>
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<p> <o:p></o:p></p>
<p><b>***Apologies for cross-posting</b>***<o:p></o:p></p>
<p><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif"> </span><o:p></o:p></p>
<p>Oxford University Press is pleased to announce the Oxford English Dictionary (<span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif"><a href="https://oed.com/" target="_blank"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">oed.com</span></a></span>)
has officially transitioned onto its new platform! <o:p></o:p></p>
<p><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif"> </span><o:p></o:p></p>
<p>Many customers will be seeing the new site already, but the transition may take up to 48 hours. <o:p></o:p></p>
<p><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif"> </span><o:p></o:p></p>
<p>All institutional customers of the OED will receive an email from us on 19 July confirming the launch and providing additional resources for promotion, training, and support. <o:p></o:p></p>
<p><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif"> </span><o:p></o:p></p>
<p>If you are a library subscriber and have not done so already, please refer to our
<span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif"><a href="https://fdslive.oup.com/www.oup.com/academic/pdf/librarian/OED_Migration_Checklist_FAQ.pdf" target="_blank"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">frequently asked
questions</span></a></span> document. Should you have any additional queries, contact us at: <o:p></o:p></p>
<p><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif"> </span><o:p></o:p></p>
<p style="margin-left:.5in"><b>Customers in North & South America </b><br>
Telephone: +1 800 334 4249 ext 6484 <br>
Email: <span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif"><a href="mailto:online@oup.com" target="_blank"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">online@oup.com</span></a></span> <o:p></o:p></p>
<p style="margin-left:.5in"><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif"> </span><o:p></o:p></p>
<p style="margin-left:.5in"><b>Customers outside North & South America </b><br>
Telephone: +44 (0) 1865 353705 <br>
Email: <span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif"><a href="mailto:onlinesubscriptions@oup.com" target="_blank"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">onlinesubscriptions@oup.com</span></a></span> <o:p></o:p></p>
<p> <o:p></o:p></p>
<p> <o:p></o:p></p>
<p>Yours sincerely, <o:p></o:p></p>
<p><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif"> </span><o:p></o:p></p>
<p>Lauren Mitchell <br>
Associate Marketing Manager, Library Programs & Execution <br>
Oxford University Press <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">_______________________________________________<br>
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<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Sara Colglazier
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Head of Discovery Services<br>
Discovery and Access: Discovery Services, Rm. 303<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Library, Information, & Technology Services<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Mount Holyoke College<br>
50 College Street<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">South Hadley, MA 01075<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">T: 413-538-2437<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Sara Colglazier<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Head of Discovery Services<br>
Discovery and Access: Discovery Services, Rm. 303<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Library, Information, & Technology Services<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Mount Holyoke College<br>
50 College Street<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">South Hadley, MA 01075<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">T: 413-538-2437<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">_______________________________________________<br>
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