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<p class="MsoNormal"><span style="font-size:12.0pt;color:#1F3864">Good Morning,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#1F3864"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#1F3864">You can go into EZProxy Admin under security settings and tripped security rules, click the box and then “Expire checked” and it will expire the suspend.txt error for that person.
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<p class="MsoNormal"><span style="font-size:12.0pt;color:#1F3864">Thanks,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#1F3864">Kristin<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#1F3864"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Georgia",serif;color:#142142">Kristin Rogers<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Georgia",serif;color:#CF142B">Electronic Resources & Discovery Librarian<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Georgia",serif;color:#CF142B">Associate Professor<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Georgia",serif;color:#142142">The University of Mississippi<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Georgia",serif;color:#142142">JD Williams Library<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Georgia",serif;color:#142142">50 Galtney Lott Plz<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Georgia",serif;color:#142142">P.O. Box 1848<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Georgia",serif;color:#142142">University, MS 38677-1848<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Georgia",serif;color:#142142">U.S.A.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Georgia",serif;color:#142142">O: +1-662-915-3409 | F: +1-662-915-6744<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Georgia",serif;color:#142142"><a href="mailto:kerogers@olemiss.edu"><span style="color:#0563C1">kerogers@olemiss.edu</span></a> |
<a href="http://www.olemiss.edu/"><span style="color:#0563C1">www.olemiss.edu</span></a>
</span><b><span style="font-size:12.0pt;font-family:"Georgia",serif;color:#142142"> </span></b><span style="font-size:10.0pt;font-family:"Georgia",serif;color:#142142"><o:p></o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> <b>On Behalf Of
</b>Electronic Resources in Libraries discussion list via Eril-l<br>
<b>Sent:</b> Monday, July 24, 2023 10:58 AM<br>
<b>To:</b> Electronic Resources in Libraries discussion list <eril-l@lists.eril-l.org><br>
<b>Subject:</b> Re: [Eril-l] Puzzling remote authentication problem<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:red">[EXTERNAL]<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#00274C">If you try to open an online resource and get the error message <b>File missing: docs/suspend.htm</b>, it means you have exceeded the maximum amount of data allowed
to be downloaded through the proxy server. This can happen if you download image-rich files or other large documents.</span><span style="font-size:12.0pt;font-family:"Verdana",sans-serif;color:#000066"><br clear="all">
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#00274C">Try having him download fewer articles at a time and see if that works.</span><span style="font-size:12.0pt;font-family:"Verdana",sans-serif;color:#000066"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#00274C">Anne Nolan</span><span style="font-size:12.0pt;font-family:"Verdana",sans-serif;color:#000066"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif;color:#073763">--</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Verdana",sans-serif;color:#000066">Anne Cerstvik Nolan, MLS | Head, Collection Strategies for Licensing and Assessment | Brown University Library</span><o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-family:"Verdana",sans-serif;color:#000066">My pronouns are she/her/hers.</span><span style="font-family:"Verdana",sans-serif"> </span><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__medium.com_-40mrsexsmith_dear-2Dcis-2Dpeople-2Dwho-2Dput-2Dyour-2Dpronouns-2Don-2Dyour-2Dhello-2Dmy-2Dname-2Dis-2Dnametags-2D78c047ed7af1&d=DwMFAg&c=WO-RGvefibhHBZq3fL85hQ&r=_DbFLL68GZb4TWFKnIjqerfj-eBw9xAGVP3nee407NQ&m=uQLe5J1u6PPBoYMHXJqlIgpIIhO5I0qHffZXVnPqgdk&s=8DujmyozbxtARYqd0Tx1XN-4gfz73pkaLO44n-YUibY&e=" target="_blank"><span style="font-family:"Verdana",sans-serif;color:#1155CC">Here’s
why I’m telling you this</span></a><span style="font-family:"Verdana",sans-serif">.</span><o:p></o:p></p>
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<p class="MsoNormal">On Mon, Jul 24, 2023 at 11:47 AM Electronic Resources in Libraries discussion list via Eril-l <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">Do you have a hosted EZproxy server? If so, that sounds like OCLC suspended the account for some reason, so you might try contacting them.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">~Courtney F.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Mon, Jul 24, 2023 at 10:27 AM Electronic Resources in Libraries discussion list via Eril-l <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">Good morning- <o:p></o:p></p>
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<p class="MsoNormal">I have a faculty member who is having trouble using library resources remotely, and I have exhausted pretty much everything in my toolkit to resolve the problem. This person consistently gets an error message that says "File missing: docs/suspend.htm"
after entering his credentials when trying to access something via a proxied link. This behavior persists across different browsers and devices, and happens regardless of what platform he tries to use. Even more curious, he cannot access any library resources
when using the campus VPN. My instinct is that there is some problem with his credentials, but Campus IT insists that nothing is wrong with his account. <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Has anyone ever seen this type of problem before and found a solution? Short of sending him back to campus IT, I'm stumped. <o:p></o:p></p>
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<p class="MsoNormal">Thanks!<o:p></o:p></p>
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<p class="MsoNormal">Kate<o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:black;background:white">Kate Silton</span></b><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black;background:white">she / her <b>/
</b>hers</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black;background:white">Electronic Resources Librarian</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black;background:white">Z. Smith Reynolds Library, Wake Forest University</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black;background:white">336.758.5484 <b>|</b> <a href="mailto:siltonk@wfu.edu" target="_blank">siltonk@wfu.edu</a></span><o:p></o:p></p>
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<p class="MsoNormal"><a href="https://orcid.org/0000-0002-9200-5006" target="_blank"><span style="color:black;background:white">orcid</span></a><o:p></o:p></p>
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<p class="MsoNormal">_______________________________________________<br>
Eril-l mailing list<br>
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<p class="MsoNormal">_______________________________________________<br>
Eril-l mailing list<br>
<a href="mailto:Eril-l@lists.eril-l.org" target="_blank">Eril-l@lists.eril-l.org</a><br>
<a href="http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org" target="_blank">http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org</a><o:p></o:p></p>
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