<div dir="ltr">Hi all, are you still seeing this issue/have you heard whether Springer has fixed it? I'm just back from a day out of office and received reports of the issue, but I'm not able to replicate and am hoping it has indeed been resolved.<div><br></div><div>Thanks!</div><div>Gail<br clear="all"><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><br></div>Gail Murray (she/her)<div>Electronic Resources & Serials Librarian</div><div>Smith College Libraries</div><div>413.585.2925</div></div></div></div><br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, Jul 11, 2023 at 4:01 PM Electronic Resources in Libraries discussion list via Eril-l <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div class="msg-5949722505722340640">
<div lang="EN-US" style="overflow-wrap: break-word;">
<div class="m_-5949722505722340640WordSection1">
<p class="MsoNormal"><span style="font-size:11pt">We are also experiencing this issue.<span>
</span>Looks like tickets are being submitted.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt">Thanks,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><b><span style="font-size:11pt;color:rgb(0,90,158)">Randy
Lancaster</span></b><span style="font-size:11pt;color:rgb(33,33,33)">, ITIL<u></u><u></u></span></p>
<p class="MsoNormal"><b><span style="font-size:11pt;color:rgb(33,33,33)">Applications
Specialist<u></u><u></u></span></b></p>
<p class="MsoNormal"><b><span style="font-size:11pt;color:rgb(33,33,33)"><u></u> <u></u></span></b></p>
<p class="MsoNormal"><b><span style="font-family:Verdana,sans-serif;color:rgb(88,88,88)"><img width="274" height="17" id="m_-5949722505722340640Picture_x0020_7" src="cid:1894a7125745b16b21"><span><u></u><u></u></span></span></b></p>
<p class="MsoNormal" style="margin-top:6pt"><span style="font-family:Verdana,sans-serif;color:rgb(0,0,100)">Henry Ford Hospital /
<a href="https://henryford.libguides.com/sladen" target="_blank">Sladen Library</a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;color:rgb(33,33,33)"><a href="mailto:rlancas1@hfhs.org" target="_blank">rlancas1@hfhs.org</a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;color:rgb(33,33,33)">Office: 313-916-2550<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;color:rgb(33,33,33)">Direct: 313-916-3095<u></u><u></u></span></p>
<p class="MsoNormal"><a href="http://www.facebook.com/henryfordhealthsystem" target="_blank"><span style="color:windowtext;text-decoration:none"><img border="0" width="31" height="32" id="m_-5949722505722340640Picture_x0020_2" src="cid:1894a7125746917eb2" alt="Henry-Ford_FB_32x32pxls"></span></a><a href="http://www.twitter.com/henryfordnews" target="_blank"><span style="color:windowtext;text-decoration:none"><img border="0" width="31" height="32" id="m_-5949722505722340640Picture_x0020_3" src="cid:1894a712574772f6c3" alt="Henry-Ford_Twitter_32x32pxls"></span></a><a href="http://www.instagram.com/henryfordhealthsystem" target="_blank"><span style="color:windowtext;text-decoration:none"><img border="0" width="32" height="32" id="m_-5949722505722340640Picture_x0020_4" src="cid:1894a7125748546ed4" alt="instagram-logo_5"></span></a><a href="http://www.pinterest.com/henryfordhealth" target="_blank"><span style="color:blue;text-decoration:none"><img border="0" width="32" height="32" id="m_-5949722505722340640Picture_x0020_5" src="cid:1894a712574935e6e5" alt="114266_stieber_email-pinterest_5.16"></span></a><a href="http://www.youtube.com/henryfordtv" target="_blank"><span style="color:windowtext;text-decoration:none"><img border="0" width="31" height="32" id="m_-5949722505722340640Picture_x0020_6" src="cid:1894a712574a175ef6" alt="Henry-Ford_Youtube_32x32pxls"></span></a><span><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt"><u></u> <u></u></span></p>
<div style="border-right:none;border-bottom:none;border-left:none;border-top:1pt solid rgb(225,225,225);padding:3pt 0in 0in">
<p class="MsoNormal"><b><span style="font-size:11pt">From:</span></b><span style="font-size:11pt"> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Electronic Resources in Libraries discussion list via Eril-l<br>
<b>Sent:</b> Tuesday, July 11, 2023 2:49 PM<br>
<b>To:</b> Electronic Resources in Libraries discussion list <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> Re: [Eril-l] SpringerLink PDF Issues<u></u><u></u></span></p>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<p class="MsoNormal"><span style="font-size:1pt;color:white">We are having the same issue. Thanks for mentioning otherwise I would have thought it was just us.
</span><span style="font-size:1pt;font-family:"Segoe UI Emoji",sans-serif;color:white">😊</span><span style="font-size:1pt;color:white"> I’m going to submit a ticket to them. Take care, Michelle Michelle Schonken, MLIS,
AHIP Electronic Resources Librarian Collection Development <u></u><u></u></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:1pt;color:white"><u></u><u></u></span></p>
</div>
<p class="MsoNormal"><span style="font-size:12pt;font-family:Arial,sans-serif">We are having the same issue. Thanks for mentioning otherwise I would have thought it was just us.
</span><span style="font-size:12pt;font-family:"Segoe UI Emoji",sans-serif">😊</span><span style="font-size:12pt;font-family:Arial,sans-serif"> I’m going
to submit a ticket to them.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12pt;font-family:Arial,sans-serif"><u></u> <u></u></span></p>
<div>
<p class="MsoNormal"><span style="font-size:12pt;font-family:Arial,sans-serif;color:black">Take care,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12pt;font-family:Arial,sans-serif;color:black">Michelle<u></u><u></u></span></p>
<p class="MsoNormal"><b><span style="font-size:12pt;font-family:Arial,sans-serif;color:black"><u></u> <u></u></span></b></p>
<p class="MsoNormal"><b><span style="font-size:12pt;font-family:Arial,sans-serif;color:black">Michelle Schonken, MLIS, AHIP</span></b><span style="font-size:12pt;font-family:Arial,sans-serif"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12pt;font-family:Arial,sans-serif">Electronic Resources Librarian<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12pt;font-family:Arial,sans-serif;color:black">Collection Development
<b>|</b> Strauss Health Sciences Library</span><span style="font-size:12pt;font-family:Arial,sans-serif"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12pt;font-family:Arial,sans-serif;color:black">University of Colorado Anschutz Medical Campus</span><span style="font-size:12pt;font-family:Arial,sans-serif"><u></u><u></u></span></p>
<p class="MsoNormal"><b><span style="font-size:12pt;font-family:Arial,sans-serif;color:black">E: </span></b><span style="font-size:12pt;font-family:Arial,sans-serif"><a href="mailto:michelle.schonken@cuanschutz.edu" target="_blank">michelle.schonken@cuanschutz.edu</a><span style="color:black"> <b>|
P: </b></span>303-724-2134<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12pt;font-family:Arial,sans-serif;color:black"><a href="https://urldefense.com/v3/__https:/library.cuanschutz.edu/__;!!PFzsKvxRBh-H!d3nP1tExHF7Z3BNWlWZb6cf7TZf5mC5B-krb8NPUSIU_bddwik0Nkske5j_AcEuklLRWFnK2ZznsEQ5cNF4$" target="_blank">https://library.cuanschutz.edu</a><u></u><u></u></span></p>
<p class="MsoNormal" style="background:white"><span style="font-family:Arial,sans-serif;color:black;border:1pt none windowtext;padding:0in">Pronouns: she
</span><span style="font-family:Arial,sans-serif;color:black">|<span style="border:1pt none windowtext;padding:0in"> her
</span>|<span style="border:1pt none windowtext;padding:0in"> hers</span></span><span style="font-size:12pt;font-family:Arial,sans-serif;color:black">
</span><span style="font-size:8pt;font-family:Arial,sans-serif;color:black;border:1pt none windowtext;padding:0in;background:white">(<a href="https://urldefense.com/v3/__https:/www.mypronouns.org/__;!!PFzsKvxRBh-H!d3nP1tExHF7Z3BNWlWZb6cf7TZf5mC5B-krb8NPUSIU_bddwik0Nkske5j_AcEuklLRWFnK2Zznsmsw_DZ0$" title="https://www.mypronouns.org/" target="_blank">why
pronouns matter</a>)<u></u><u></u></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:8pt;font-family:Arial,sans-serif;color:black"><a href="https://urldefense.com/v3/__https:/www.name-coach.com/michelle-schonken__;!!PFzsKvxRBh-H!d3nP1tExHF7Z3BNWlWZb6cf7TZf5mC5B-krb8NPUSIU_bddwik0Nkske5j_AcEuklLRWFnK2ZznsYDRedvg$" title="https://www.name-coach.com/michelle-schonken" target="_blank"><span style="border:1pt none windowtext;padding:0in">You
can hear my last name pronounced at NameCoach</span></a></span><span style="font-size:12pt;font-family:Arial,sans-serif"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;color:black"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;color:black"> </span><span style="font-size:11pt"><u></u><u></u></span></p>
<p class="MsoNormal"><a href="https://urldefense.com/v3/__https:/www.cuanschutz.edu/__;!!PFzsKvxRBh-H!d3nP1tExHF7Z3BNWlWZb6cf7TZf5mC5B-krb8NPUSIU_bddwik0Nkske5j_AcEuklLRWFnK2Zzns-w3J_pk$" target="_blank"><span style="font-size:11pt;color:blue;text-decoration:none"><img border="0" width="250" height="46" id="m_-5949722505722340640Picture_x0020_1" src="cid:1894a712574afa3b87" alt="CU Anschutz Website"></span></a><span style="font-size:11pt"><u></u><u></u></span></p>
</div>
<p class="MsoNormal"><span style="font-size:12pt;font-family:Arial,sans-serif"><u></u> <u></u></span></p>
<div>
<div style="border-right:none;border-bottom:none;border-left:none;border-top:1pt solid rgb(225,225,225);padding:3pt 0in 0in">
<p class="MsoNormal"><b><span style="font-size:11pt">From:</span></b><span style="font-size:11pt"> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Electronic Resources in Libraries discussion list via Eril-l<br>
<b>Sent:</b> Tuesday, July 11, 2023 11:53 AM<br>
<b>To:</b> <a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> [Eril-l] SpringerLink PDF Issues<u></u><u></u></span></p>
</div>
</div>
<p class="MsoNormal"><span style="font-size:11pt"><u></u> <u></u></span></p>
<table border="0" cellspacing="0" cellpadding="0" align="left" width="100%" style="width:100%">
<tbody>
<tr>
<td width="100%" style="width:100%;padding:5pt 4pt 5pt 12pt">
<div>
<p class="MsoNormal">
<span style="font-size:11pt;color:rgb(34,34,34)">[External Email - Use Caution]</span><span style="font-size:11pt">
<u></u><u></u></span></p>
</div>
</td>
</tr>
</tbody>
</table>
<div>
<p class="MsoNormal"><span style="font-size:11pt">Is anyone else having issues downloading SpringerLink PDF’s? With many, but not all, of the articles I’ve tested, clicking on the “Download PDF” button gets an HTML version
of the article. <u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt">Thank you,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt"><u></u> <u></u></span></p>
<div>
<p class="MsoNormal"><span style="font-size:11pt;color:black">Kelly Burgess<u></u><u></u></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:11.5pt;font-family:-webkit-standard;color:black;border:1pt none windowtext;padding:0in">eResources Coordinator</span><span style="font-size:11pt;font-family:-webkit-standard;color:black"><u></u><u></u></span></p>
<p class="MsoNormal" style="background:white"><u><span style="font-size:11.5pt;font-family:-webkit-standard;color:rgb(4,99,193);border:1pt none windowtext;padding:0in"><a href="mailto:burgeskd@musc.edu" target="_blank">burgeskd@musc.edu</a></span></u><span style="font-size:11.5pt;font-family:-webkit-standard;color:black;border:1pt none windowtext;padding:0in"> or <a href="mailto:e-resources@musc.edu" target="_blank">e-resources@musc.edu</a> |
843-792-8328</span><span style="font-size:11pt;font-family:-webkit-standard;color:black"><u></u><u></u></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:11.5pt;font-family:-webkit-standard;color:black;border:1pt none windowtext;padding:0in"> </span><span style="font-size:11pt;font-family:-webkit-standard;color:black"><u></u><u></u></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:11.5pt;font-family:-webkit-standard;color:black;border:1pt none windowtext;padding:0in">Medical University
of South Carolina Library</span><span style="font-size:11pt;font-family:-webkit-standard;color:black"><u></u><u></u></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:11.5pt;font-family:-webkit-standard;color:black;border:1pt none windowtext;padding:0in">171 Ashley Avenue,
Suite 415</span><span style="font-size:11pt;font-family:-webkit-standard;color:black"><u></u><u></u></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:11.5pt;font-family:-webkit-standard;color:black;border:1pt none windowtext;padding:0in">MSC 403</span><span style="font-size:11pt;font-family:-webkit-standard;color:black"><u></u><u></u></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:11.5pt;font-family:-webkit-standard;color:black;border:1pt none windowtext;padding:0in">Charleston,
South Carolina 29425</span><span style="font-size:11pt;font-family:-webkit-standard;color:black"><u></u><u></u></span></p>
</div>
<p class="MsoNormal"><span style="font-size:11pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt"><u></u> <u></u></span></p>
</div>
</div>
<br>
<hr>
<font face="Arial" color="Gray" size="1"><br>
CONFIDENTIALITY NOTICE: This email contains information from the sender that may be CONFIDENTIAL, LEGALLY PRIVILEGED, PROPRIETARY or otherwise protected from disclosure. This email is intended for use only by the person or entity to whom it is addressed. If
you are not the intended recipient, any use, disclosure, copying, distribution, printing, or any action taken in reliance on the contents of this email, is strictly prohibited. If you received this email in error, please contact the sending party by reply
email, delete the email from your computer system and shred any paper copies.<br>
<br>
Note to Patients: There are a number of risks you should consider before using e-mail to communicate with us. See our Privacy & Security page on <a href="http://www.henryford.com" target="_blank">www.henryford.com</a> for more detailed information as well as information concerning MyChart, our new patient portal.
If you do not believe that our policy gives you the privacy and security protection you need, do not send e-mail or Internet communications to us.</font>
</div>
_______________________________________________<br>
Eril-l mailing list<br>
<a href="mailto:Eril-l@lists.eril-l.org" target="_blank">Eril-l@lists.eril-l.org</a><br>
<a href="http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org" rel="noreferrer" target="_blank">http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org</a><br>
</div></blockquote></div>