<div dir="ltr"><div class="gmail_default" style="font-family:tahoma,sans-serif">Daniel,</div><div class="gmail_default" style="font-family:tahoma,sans-serif"><br></div><div class="gmail_default" style="font-family:tahoma,sans-serif"> I just opened a support case with them yesterday on this topic.</div><div class="gmail_default" style="font-family:tahoma,sans-serif"><br></div><div class="gmail_default" style="font-family:tahoma,sans-serif">Bill K.<br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Thu, Mar 2, 2023 at 9:53 AM Daniel Michniewicz <<a href="mailto:daniel.michniewicz@senecacollege.ca">daniel.michniewicz@senecacollege.ca</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div class="msg5598507176281104365">
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<p class="MsoNormal">Hello ERIL.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Are any academic libraries who have Kanopy currently experiencing problems viewing films on-campus? We can get into the platform and click into titles, but then you just get a never-ending spinning orange circle as the film tries to load.
Not sure how this could be, but it does not seem to be an issue for us off-campus.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Dan<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><span>--<u></u><u></u></span></p>
<p class="MsoNormal"><span><u></u> <u></u></span></p>
<p class="MsoNormal"><span>Dan Michniewicz<u></u><u></u></span></p>
<p class="MsoNormal"><span>Digital Resources Librarian<u></u><u></u></span></p>
<p class="MsoNormal"><span>Seneca College of Applied Arts and Technology<u></u><u></u></span></p>
<p class="MsoNormal"><span><a href="mailto:daniel.michniewicz@senecacollege.ca" target="_blank">daniel.michniewicz@senecacollege.ca</a><u></u><u></u></span></p>
<p class="MsoNormal"><span><u></u> <u></u></span></p>
<p class="MsoNormal"><span><img style="width: 2.0833in; height: 0.25in;" id="m_5598507176281104365Picture_x0020_1" src="cid:186a37593214cdccc1" width="200" height="24" border="0"><u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
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</div></blockquote></div><br clear="all"><br>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr"><div dir="ltr"><br><span style="color:rgb(0,0,0);font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:small"></span></div><div dir="ltr"><span style="color:rgb(0,0,0);font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:small"><font face="tahoma, sans-serif"><b>Bill G. Kelm</b> <b>- Systems Librarian</b><br>Mark O. Hatfield Library</font></span><div dir="ltr"><span style="line-height:normal;text-indent:0px"><font face="tahoma, sans-serif"><font size="2" color="#000000">Book a time with me: <a href="https://calendly.com/bkelm/30min" target="_blank">https://calendly.com/bkelm/30min</a></font><br><font size="2" color="#000000">Pronouns: he/him/his</font></font></span></div><div dir="ltr"><span style="line-height:normal;text-indent:0px"><span style="color:rgb(0,0,0);font-family:tahoma,sans-serif">Office Phone: 503-375-5332 </span><font face="tahoma, sans-serif"><font color="#000000"><br></font></font></span></div></div><div dir="ltr"><span style="color:rgb(0,0,0);font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:small"><font face="tahoma, sans-serif"><b></b></font></span></div><div dir="ltr"><span style="color:rgb(0,0,0);font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:small"><font face="tahoma, sans-serif"><b><br></b></font></span></div><div dir="ltr"><span style="color:rgb(0,0,0);font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:small"><font face="tahoma, sans-serif"><b><br></b></font></span></div><div dir="ltr"><span style="line-height:normal;text-indent:0px"><font face="tahoma, sans-serif"><font color="#000000"><br></font><br></font></span></div></div></div>