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<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt">I was just working with a Mac user who was getting IP block messages from Wiley. She was also unable to access EBSCOhost databases: the page continually reloaded and eventually
gave some variation of "Connection was Interrupted" or "A network change was detected". She says it'd been happening for a week or so. As far as I know, T&F has not been a problem.<o:p></o:p></span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt">We were just investigating a possible Zotero connection when I saw your message. Disabling Zotero or removing the configured proxy resolved the issues. Simply unchecking Enable
proxy redirection while leaving the proxy configured didn't. <o:p></o:p></span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt">This was a Mac user on Chrome/Zotero. A Mac/Firefox/Zotero colleague hadn't seen the issue but didn't have a proxy configured. Windows/Chrome or Firefox/Zotero with the proxy
is working for me. So we're still tracking down the actual problem here.<o:p></o:p></span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt">Lynda.<o:p></o:p></span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt">-----------------------------<o:p></o:p></span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt">Lynda Howell<o:p></o:p></span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt">Dana Medical Library<o:p></o:p></span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt">University of Vermont<o:p></o:p></span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"><a href="https://dana.uvm.edu/"><font color="#0563c1"><span style="color:#0563C1">https://dana.uvm.edu</span></font></a><o:p></o:p></span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt">lynda.howell@uvm.edu<o:p></o:p></span></font></p>
<p class="MsoNormal"><font size="2" face="Calibri"><span style="font-size:11.0pt"><o:p> </o:p></span></font></p>
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<p class="MsoNormal" style="margin-left:.5in"><b><font size="2" face="Calibri"><span style="font-size:11.0pt;font-weight:bold">From:</span></font></b> Eril-l <eril-l-bounces@lists.eril-l.org>
<b><span style="font-weight:bold">On Behalf Of </span></b>John Kimbrough<br>
<b><span style="font-weight:bold">Sent:</span></b> Monday, January 23, 2023 3:56 PM<br>
<b><span style="font-weight:bold">To:</span></b> eril-l@lists.eril-l.org<br>
<b><span style="font-weight:bold">Cc:</span></b> Library Electronic Resources Help Desk <eresources@georgetown.edu><br>
<b><span style="font-weight:bold">Subject:</span></b> Re: [Eril-l] Taylor & Francis blocking IP addresses due to excessive use<o:p></o:p></p>
<p class="MsoNormal" style="margin-left:.5in"><font size="2" face="Calibri"><span style="font-size:11.0pt"><o:p> </o:p></span></font></p>
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<p class="MsoNormal" style="margin-left:.5in"><font size="2" face="Calibri"><span style="font-size:11.0pt">Georgetown (DC) has had 5 blocks from T&F in the past two weeks. One was for a variety of different articles (per Joe's email, maybe we also had a user
with a quick download finger?), but the other four blocks have been the same behavior everyone else is experiencing -- lots of requests for the same/article DOI in under 60 seconds, from an on-campus IP. <o:p></o:p></span></font></p>
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<p class="MsoNormal" style="margin-left:.5in"><font size="2" face="Calibri"><span style="font-size:11.0pt">We don't know anything else (yet), but are glad to hear we aren't the only ones!<o:p></o:p></span></font></p>
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<p class="MsoNormal" style="margin-left:.5in"><font size="2" face="Calibri"><span style="font-size:11.0pt"><o:p> </o:p></span></font></p>
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<p class="MsoNormal" style="margin-left:.5in"><font size="2" face="Calibri"><span style="font-size:11.0pt">John<o:p></o:p></span></font></p>
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<p class="MsoNormal" style="margin-left:.5in"><font size="2" face="Calibri"><span style="font-size:11.0pt">John Kimbrough<o:p></o:p></span></font></p>
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<p class="MsoNormal" style="margin-left:.5in"><font size="2" face="Calibri"><span style="font-size:11.0pt">Electronic Resources Librarian<o:p></o:p></span></font></p>
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<p class="MsoNormal" style="margin-left:.5in"><font size="2" face="Calibri"><span style="font-size:11.0pt">Technical Services Department<o:p></o:p></span></font></p>
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<p class="MsoNormal" style="margin-left:.5in"><font size="2" face="Calibri"><span style="font-size:11.0pt">Georgetown University Library<o:p></o:p></span></font></p>
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<p class="MsoNormal" style="margin-left:.5in"><font size="2" face="Calibri"><span style="font-size:11.0pt"><a href="mailto:jwk77@georgetown.edu" target="_blank">jwk77@georgetown.edu</a> |
<a href="mailto:eresources@georgetown.edu" target="_blank">eresources@georgetown.edu</a><o:p></o:p></span></font></p>
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<p class="MsoNormal" style="margin-left:.5in"><font size="2" face="Calibri"><span style="font-size:11.0pt">On Mon, Jan 23, 2023 at 3:46 PM Martina Anderson <<a href="mailto:martinaa@mit.edu">martinaa@mit.edu</a>> wrote:<o:p></o:p></span></font></p>
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<font size="2" face="Calibri"><span style="font-size:11.0pt">We have experienced the same thing with T&F and with University of Chicago Press Journals over the last week. U of Chicago Press thinks the issue is on their end, but we and they are still trying
to establish exactly the source of the issue. In the past, we’ve seen citation software causing this same issue but at least in the T&F case (where we talked with the user), that was not the case this time around.<o:p></o:p></span></font></p>
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<font size="2" face="Calibri"><span style="font-size:11.0pt"> <o:p></o:p></span></font></p>
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<font size="2" face="Calibri"><span style="font-size:11.0pt">If anyone figures out what’s going on, please share info!<o:p></o:p></span></font></p>
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<font size="2" face="Calibri"><span style="font-size:11.0pt"> <o:p></o:p></span></font></p>
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<font size="2" face="Calibri"><span style="font-size:11.0pt">--Martina<o:p></o:p></span></font></p>
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<font size="2" face="Calibri"><span style="font-size:11.0pt"> <o:p></o:p></span></font></p>
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<font size="2" face="Calibri"><span style="font-size:11.0pt">___________________________<o:p></o:p></span></font></p>
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<font size="2" face="Calibri"><span style="font-size:11.0pt">Martina Anderson (she/her/hers)<o:p></o:p></span></font></p>
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<font size="2" face="Calibri"><span style="font-size:11.0pt">Acquisitions & Appraisal Librarian<o:p></o:p></span></font></p>
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<font size="2" face="Calibri"><span style="font-size:11.0pt">MIT Libraries<o:p></o:p></span></font></p>
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<font size="2" face="Calibri"><span style="font-size:11.0pt">105 Broadway, Suite 6101<o:p></o:p></span></font></p>
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<font size="2" face="Calibri"><span style="font-size:11.0pt">Cambridge, MA 02142<o:p></o:p></span></font></p>
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<font size="2" face="Calibri"><span style="font-size:11.0pt"><a href="mailto:martinaa@mit.edu" target="_blank"><font color="#0563c1"><span style="color:#0563C1">martinaa@mit.edu</span></font></a><o:p></o:p></span></font></p>
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<font size="2" face="Calibri"><span style="font-size:11.0pt"> <o:p></o:p></span></font></p>
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<b><font size="2" face="Calibri"><span style="font-size:11.0pt;font-weight:bold">From:</span></font></b> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>>
<b><span style="font-weight:bold">On Behalf Of </span></b>Sara Hills<br>
<b><span style="font-weight:bold">Sent:</span></b> Monday, January 23, 2023 3:19 PM<br>
<b><span style="font-weight:bold">To:</span></b> Kenyon Stuart <<a href="mailto:kstuart@umich.edu" target="_blank">kstuart@umich.edu</a>>;
<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a><br>
<b><span style="font-weight:bold">Subject:</span></b> Re: [Eril-l] Taylor & Francis blocking IP addresses due to excessive use<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.5in">
<font size="2" face="Calibri"><span style="font-size:11.0pt"> <o:p></o:p></span></font></p>
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<font size="3" color="black" face="Calibri"><span style="font-size:12.0pt;color:black">Hello Kenyon -</span></font><o:p></o:p></p>
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<font size="3" color="black" face="Calibri"><span style="font-size:12.0pt;color:black"> </span></font><o:p></o:p></p>
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<font size="3" color="black" face="Calibri"><span style="font-size:12.0pt;color:black">Yes, we've experienced the same thing. We've had a number of reports of on-campus IP addresses being blocked. We're still trying to figure out what the cause was/is.</span></font><o:p></o:p></p>
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<font size="3" color="black" face="Calibri"><span style="font-size:12.0pt;color:black"> </span></font><o:p></o:p></p>
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<font size="3" color="black" face="Calibri"><span style="font-size:12.0pt;color:black">I'm happy to know we're not alone!</span></font><o:p></o:p></p>
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<p class="m-4111117665029318445msoautosig" style="margin-left:.5in"><font size="2" face="Garamond"><span style="font-size:11.0pt;font-family:"Garamond",serif">Sara K Hills</span></font><o:p></o:p></p>
<p class="m-4111117665029318445msoautosig" style="margin-left:.5in"><font size="2" face="Garamond"><span style="font-size:11.0pt;font-family:"Garamond",serif">Electronic Resources and Serials Librarian</span></font><o:p></o:p></p>
<p class="m-4111117665029318445msoautosig" style="margin-left:.5in"><i><font size="2" face="Garamond"><span style="font-size:11.0pt;font-family:"Garamond",serif;font-style:italic">Interim Head of Acquisitions and Resource Management</span></font></i><o:p></o:p></p>
<p class="m-4111117665029318445msoautosig" style="margin-left:.5in"><font size="2" face="Garamond"><span style="font-size:11.0pt;font-family:"Garamond",serif">American University, Washington DC 20016</span></font><o:p></o:p></p>
<p class="m-4111117665029318445msoautosig" style="margin-left:.5in"><font size="2" face="Garamond"><span style="font-size:11.0pt;font-family:"Garamond",serif">202-885-3203</span></font><o:p></o:p></p>
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<font size="2" face="Calibri"><span style="font-size:11.0pt"> <o:p></o:p></span></font></p>
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<b><font size="2" color="black" face="Calibri"><span style="font-size:11.0pt;color:black;font-weight:bold">From:</span></font></b><font color="black"><span style="color:black"> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>>
on behalf of Kenyon Stuart <<a href="mailto:kstuart@umich.edu" target="_blank">kstuart@umich.edu</a>><br>
<b><span style="font-weight:bold">Sent:</span></b> Monday, January 23, 2023 2:49 PM<br>
<b><span style="font-weight:bold">To:</span></b> <a href="mailto:eril-l@lists.eril-l.org" target="_blank">
eril-l@lists.eril-l.org</a> <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>><br>
<b><span style="font-weight:bold">Subject:</span></b> [Eril-l] Taylor & Francis blocking IP addresses due to excessive use</span></font>
<o:p></o:p></p>
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<strong><b><font size="4" color="#961e28" face="Arial"><span style="font-size:12.5pt;font-family:"Arial",sans-serif;color:#961E28;text-transform:uppercase">External Email:</span></font></b></strong><font size="4" color="black" face="Arial"><span style="font-size:12.5pt;font-family:"Arial",sans-serif;color:black">
Use caution with links and attachments.</span></font><o:p></o:p></p>
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<font size="3" face="Arial"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Hello,</span></font><o:p></o:p></p>
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<font size="3" face="Arial"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">We received a few reports last week from Taylor & Francis that they had temporarily blocked one of our IP addresses because of excessive connection to Taylor & Francis
Online (<a href="https://urldefense.com/v3/__http:/tandfonline.com__;!!IaT_gp1N!wSm7aYZLkckv-8S1C-SYwjntc5qMzp8ODu3z8wutJm7cSZGTO_AYW6G5VUdGKWibs7S8xyLzjwiA4eHfEuc$" target="_blank">tandfonline.com</a>). The activity occurs over a period of one or two minutes
and involves dozens of connections to only 1 or 2 pages. The block seems to occur after 100 total connection attempts.</span></font><o:p></o:p></p>
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<font size="3" face="Arial"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Our IT group investigated and suggested the activity could be due to a buggy browser. We've contacted a few users and they mentioned they were using Chrome and Zotero.</span></font><o:p></o:p></p>
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<font size="3" face="Arial"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Has anyone else experienced similar issues with Taylor & Francis Online or with Chrome or Zotero? If yes, do you have any suggestions on what we can do or should investigate?</span></font><o:p></o:p></p>
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<font size="3" face="Arial"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"> </span></font><o:p></o:p></p>
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<font size="3" face="Arial"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Thank you,</span></font><o:p></o:p></p>
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<font size="2" face="Calibri"><span style="font-size:11.0pt">Kenyon Stuart<o:p></o:p></span></font></p>
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<font size="2" color="#222222" face="Calibri"><span style="font-size:11.0pt;color:#222222">Electronic Resource Management</span></font> Unit<o:p></o:p></p>
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<font size="2" face="Calibri"><span style="font-size:11.0pt">320 Harlan Hatcher Graduate Library<o:p></o:p></span></font></p>
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<font size="2" face="Calibri"><span style="font-size:11.0pt">University of Michigan<o:p></o:p></span></font></p>
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<font size="2" face="Calibri"><span style="font-size:11.0pt">Ann Arbor, Michigan 48109-1190 USA<o:p></o:p></span></font></p>
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<font size="2" color="black" face="Calibri"><span style="font-size:11.0pt;color:black">email:</span></font><font color="blue"><span style="color:blue"> <a href="mailto:kstuart@umich.edu" target="_blank">kstuart@umich.edu<br>
</a></span></font><o:p></o:p></p>
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<p class="MsoNormal" style="margin-left:.5in"><font size="2" face="Calibri"><span style="font-size:11.0pt">_______________________________________________<br>
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<a href="mailto:Eril-l@lists.eril-l.org" target="_blank">Eril-l@lists.eril-l.org</a><br>
<a href="http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org" target="_blank">http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org</a><o:p></o:p></span></font></p>
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