<div dir="ltr"><div dir="ltr">Thanks so much - yes, Valerie, I've emailed <a href="mailto:online@oup.com">online@oup.com</a>, and reported directly to our rep as well. </div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Aug 17, 2022 at 9:07 AM Valerie Faison <<a href="mailto:Valerie.Faison@oup.com">Valerie.Faison@oup.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div class="msg5386314531504301064">
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<p class="MsoNormal">Dear Sally and Bee,<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Thanks so much for raising this. Our access control team is managing an issue right now which may or may not be related to the problem you are seeing. We’ve reported your issues but could you please at your convenience also put through
a ticket to our US customer services team at <u><a href="mailto:online@oup.com" title="mailto:online@oup.com" target="_blank"><b>online@oup.com</b></a></u><b>
</b>so we can ensure this is followed up on and that any issues with your account is resolved.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Thank you again!<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><span style="font-family:"DM Serif Display";color:rgb(1,30,65)">Valerie Faison<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10pt;font-family:"Open Sans",sans-serif;color:rgb(1,30,65)">Marketing Manager, Library Marketing Programs and Execution<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10pt;font-family:"Open Sans",sans-serif;color:rgb(1,30,65)">Oxford University Press<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10pt;font-family:"Open Sans",sans-serif;color:rgb(1,30,65)"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:10pt;font-family:"Open Sans",sans-serif;color:rgb(1,30,65)"><a href="mailto:valerie.faison@oup.com" target="_blank"><span style="color:rgb(5,99,193)">valerie.faison@oup.com</span></a><u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal"><b>From:</b> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>> <b>On Behalf Of
</b>Sally J. Lockwood<br>
<b>Sent:</b> Wednesday, August 17, 2022 7:12 AM<br>
<b>To:</b> Bee Bornheimer <<a href="mailto:bbornheimer@sandiego.edu" target="_blank">bbornheimer@sandiego.edu</a>>; <a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> Re: [Eril-l] Oxford Public International Law<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Six out of 10 <span class="gmail-m_5386314531504301064xmarkeen13gpko"><i><span style="font-size:12pt;color:black">Oxford</span></i></span><i><span style="font-size:12pt;color:black">
<span class="gmail-m_5386314531504301064xmarksc04wnmh2">Encyclopedia</span> of…</span></i><span style="font-size:12pt;color:black"> titles Cornell University Library purchased in April 2022 are padlocked. It’s frustrating and appears to be systemic.
</span><u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><img border="0" width="55" height="63" style="width: 0.5714in; height: 0.6547in;" id="gmail-m_5386314531504301064Picture_x0020_1" src="cid:182ac944be74ce8e91"><u></u><u></u></p>
<p class="MsoNormal">Sally Lockwood<u></u><u></u></p>
<p class="MsoNormal">E-Resources Specialist<u></u><u></u></p>
<p class="MsoNormal">Working from home<u></u><u></u></p>
<p class="MsoNormal">Cornell University<u></u><u></u></p>
<p class="MsoNormal">Ithaca, NY 14853<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal"><b>From:</b> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Bee Bornheimer<br>
<b>Sent:</b> Tuesday, August 16, 2022 6:36 PM<br>
<b>To:</b> <a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> [Eril-l] Oxford Public International Law<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal" style="margin-bottom:12pt">Is anyone else having access issues with
<a href="https://opil.ouplaw.com/" target="_blank">Oxford Public International Law</a>? We are IP authenticated for this resource and it correctly shows that we are signed in as USD, but when accessing purchased content, we are seeing a message saying:
<i>Users without a subscription are not able to see the full content. Please, subscribe or login to access all content. </i><u></u><u></u></p>
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<p class="MsoNormal">I know that Oxford has been doing a big migration - perhaps this is a casualty of that process? Emails to support are getting an auto message saying that they're receiving a high volume of emails, please be patient...<u></u><u></u></p>
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<p class="MsoNormal">Thanks,<u></u><u></u></p>
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<p class="MsoNormal">Bee<u></u><u></u></p>
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<p class="MsoNormal">-- <u></u><u></u></p>
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<p class="MsoNormal">Bee Bornheimer (she/hers)<u></u><u></u></p>
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<p class="MsoNormal">Digital Resources and Cataloging Librarian<u></u><u></u></p>
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<p class="MsoNormal">University of San Diego School of Law<u></u><u></u></p>
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<p class="MsoNormal">5998 Alcalá Park<u></u><u></u></p>
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<p class="MsoNormal">Pardee Legal Research Center<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal">San Diego CA 92110-2492<u></u><u></u></p>
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<p class="MsoNormal">(619)260-4228<u></u><u></u></p>
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<p class="MsoNormal"><a href="mailto:bbornheimer@sandiego.edu" target="_blank">bbornheimer@sandiego.edu</a><u></u><u></u></p>
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