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<p class="MsoNormal">Hi All,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="xmsonormal"><span lang="EN-GB">Our apologies for any difficulties anyone has experienced with remote proxy access to SAGE Journals. Atypon, our platform host, put in place in security measures to stop a malicious attack we experienced on SAGE Journals
last Friday, which inadvertently blocked access for proxy users. We have been working with Atypon to unblock all known proxy identities for our customers and the majority of proxies should be up and running. If anyone is experiencing any continued remote
proxy access issues on SAGE Journals, please contact us at <a href="mailto:onlinesupport@sagepub.co.uk">
onlinesupport@sagepub.co.uk</a> with your proxy IPs. <o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="xmsonormal"><span lang="EN-GB">We are working with Atypon to put measures in place to avoid inadvertently blocking proxy access in the future.<o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="xmsonormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="xmsonormal"><span lang="EN-GB">Camille Gamboa<o:p></o:p></span></p>
<p class="xmsonormal"><span lang="EN-GB"><a href="mailto:Camille.gamboa@sagepub.com">Camille.gamboa@sagepub.com</a>
<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> <b>On Behalf Of
</b>Paraham_Greg<br>
<b>Sent:</b> Tuesday, January 11, 2022 5:37 PM<br>
<b>To:</b> kjuliano@drew.edu<br>
<b>Cc:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> Re: [Eril-l] [EXTERNAL] RE: Sage Premier outage<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p><strong><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black;background:#FFB8B8"> [ EXTERNAL ] </span></strong><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:9.0pt">Yes, Kathleen, proxy IP addresses resolved it.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt">I guess SAGE is correcting issues as they get access error reports?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt">Thanks all.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt">-Greg<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Kathleen Juliano <<a href="mailto:kjuliano@drew.edu">kjuliano@drew.edu</a>>
<br>
<b>Sent:</b> Tuesday, January 11, 2022 2:53 PM<br>
<b>To:</b> Paraham_Greg <<a href="mailto:parahamg@rhodes.edu">parahamg@rhodes.edu</a>><br>
<b>Cc:</b> <a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> Re: [Eril-l] [EXTERNAL] RE: Sage Premier outage<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">I had this issue last week, and after contacting whatever email addresses I had, they asked for our ezproxy IP, and now it's fixed. Apparently it was a known issue, that they did not announce. <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Tue, Jan 11, 2022 at 3:20 PM Paraham_Greg <<a href="mailto:parahamg@rhodes.edu">parahamg@rhodes.edu</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b>From:</b> Paraham_Greg
<br>
<b>Sent:</b> Tuesday, January 11, 2022 2:19 PM<br>
<b>To:</b> Kristin Hughes Rogers <<a href="mailto:kerogers@olemiss.edu" target="_blank">kerogers@olemiss.edu</a>><br>
<b>Subject:</b> RE: [EXTERNAL] RE: Sage Premier outage<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt">Hi Kristin,</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt">We’re pointing to
<a href="https://journals.sagepub.com" target="_blank">https://journals.sagepub.com</a> as well.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt">I have the latest stanza, and restarted EZproxy.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt">Thanks for your reply.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt">-Greg</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b>From:</b> Kristin Hughes Rogers <<a href="mailto:kerogers@olemiss.edu" target="_blank">kerogers@olemiss.edu</a>>
<br>
<b>Sent:</b> Tuesday, January 11, 2022 1:58 PM<br>
<b>To:</b> Paraham_Greg <<a href="mailto:parahamg@rhodes.edu" target="_blank">parahamg@rhodes.edu</a>><br>
<b>Subject:</b> [EXTERNAL] RE: Sage Premier outage<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;color:#1F3864">Hi Greg,</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;color:#1F3864"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;color:#1F3864">What URL are you pointing users to when you get this error? I just tested our access using
<a href="https://journals.sagepub.com" target="_blank">https://journals.sagepub.com</a> using our proxy and did not have any issues accessing. Is there a different URL you are using?</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;color:#1F3864"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;color:#1F3864">Thanks,</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;color:#1F3864">Kristin</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;color:#1F3864"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:14.0pt;font-family:"Georgia",serif;color:#142142">Kristin Rogers</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;font-family:"Georgia",serif;color:#CF142B">Electronic Resources & Discovery Librarian</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;font-family:"Georgia",serif;color:#CF142B">Associate Professor</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Georgia",serif;color:#142142">The University of Mississippi</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Georgia",serif;color:#142142">JD Williams Library</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Georgia",serif;color:#142142">50 Galtney Lott Plz</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Georgia",serif;color:#142142">P.O. Box 1848</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Georgia",serif;color:#142142">University, MS 38677-1848</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Georgia",serif;color:#142142">U.S.A.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Georgia",serif;color:#142142">O: +1-662-915-3409 | F: +1-662-915-6744</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Georgia",serif;color:#142142"><a href="mailto:kerogers@olemiss.edu" target="_blank">kerogers@olemiss.edu</a> |
<a href="http://www.olemiss.edu/" target="_blank">www.olemiss.edu</a> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F3864"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Georgia",serif;color:#142142">2021-2022 SELA Secretary</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Georgia",serif;color:#142142"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F3864"><img border="0" width="104" height="59" style="width:1.0833in;height:.618in" id="gmail-m_-6128736730869715844Picture_x0020_1" src="cid:image001.png@01D807A6.62AF4990" alt="http://selaonline.org/sela/css/images/sela_logo.png"></span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;color:#1F3864"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b>From:</b> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Paraham_Greg<br>
<b>Sent:</b> Tuesday, January 11, 2022 1:55 PM<br>
<b>To:</b> '<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>' <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> [Eril-l] Sage Premier outage<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:red">[EXTERNAL]</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt">Hello,</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt">We’re unable to access SAGE Premier Journals from off-campus.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt">After a check of our proxy configuration, I checked with SAGE support and there is an outage.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt">I was told to check in 2-3 hours. A professor here said that she has been unable to access SAGE since 1/8/2022.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt">Here’s the error message:</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt">This web property is not accessible via this address.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt">DDoS protection by Cloudflare</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt">Ray ID: 6cc0b01dede38d58</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt">Our virtual machines are our backup, but has anyone else gotten reports about SAGE journals access?</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt">Thank you!</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt">-Greg</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:9.0pt;color:#323130;border:none windowtext 1.0pt;padding:0in">Gregory J. Paraham,
</span></b><span style="font-size:9.0pt;color:#323130;border:none windowtext 1.0pt;padding:0in">Electronic Resources Librarian<br>
Rhodes College Information Services<br>
2000 North Parkway | Memphis, TN 38112</span><span style="font-size:9.0pt;color:#323130"><br>
<span style="border:none windowtext 1.0pt;padding:0in">901-843-3793 | </span></span><a href="mailto:parahamg@rhodes.edu" target="_blank"><span style="font-size:9.0pt;border:none windowtext 1.0pt;padding:0in">parahamg@rhodes.edu</span></a><span style="font-size:9.0pt;color:#323130;border:none windowtext 1.0pt;padding:0in"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:yellow">
<b><span style="color:black">This email was sent from a non-Rhodes email address.
<br>
Please do not click links or open attachments unless you recognize the sender and are positive the content is safe.</span></b><o:p></o:p></p>
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<p class="MsoNormal">_______________________________________________<br>
Eril-l mailing list<br>
<a href="mailto:Eril-l@lists.eril-l.org" target="_blank">Eril-l@lists.eril-l.org</a><br>
<a href="http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org" target="_blank">http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org</a><o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><strong><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#81827D"><a href="http://www.drew.edu/directory/?q=email:kjuliano&utm_source=FIL_Email_Footer&utm_medium=email&utm_campaign=FIL%2BEmail%2BFooter" target="_blank"><span style="color:#015287;text-decoration:none">Kathy
Juliano</span></a></span></strong><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#81827D"> | <br>
Collections and E-Resources Librarian | <br>
<a href="http://www.drew.edu/library?utm_source=FIL_Email_Footer&utm_medium=email&utm_campaign=FIL%2BEmail%2BFooter" target="_blank"><span style="color:#015287;text-decoration:none">Library</span></a>| Drew University | 36 Madison Ave | Madison, NJ 07940<br>
<a href="mailto:kjuliano@drew.edu" target="_blank">kjuliano@drew.edu</a><br>
<a href="tel:9734083478" target="_blank"><span style="color:#015287;text-decoration:none">973-408-3478</span></a> | <a href="http://www.drew.edu/?utm_source=FIL_Email_Footer&utm_medium=email&utm_campaign=FIL%2BEmail%2BFooter" target="_blank"><span style="color:#015287;text-decoration:none">drew.edu</span></a> | <a href="https://twitter.com/DrewUniversity" target="_blank"><span style="color:#015287;text-decoration:none">@DrewUniversity</span></a><o:p></o:p></span></p>
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