<div dir="ltr">I had this issue last week, and after contacting whatever email addresses I had, they asked for our ezproxy IP, and now it's fixed. Apparently it was a known issue, that they did not announce. <div><br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, Jan 11, 2022 at 3:20 PM Paraham_Greg <<a href="mailto:parahamg@rhodes.edu">parahamg@rhodes.edu</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
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<p class="MsoNormal"><b>From:</b> Paraham_Greg <br>
<b>Sent:</b> Tuesday, January 11, 2022 2:19 PM<br>
<b>To:</b> Kristin Hughes Rogers <<a href="mailto:kerogers@olemiss.edu" target="_blank">kerogers@olemiss.edu</a>><br>
<b>Subject:</b> RE: [EXTERNAL] RE: Sage Premier outage<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><span style="font-size:9pt">Hi Kristin,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:9pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:9pt">We’re pointing to <a href="https://journals.sagepub.com" target="_blank">
https://journals.sagepub.com</a> as well.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:9pt">I have the latest stanza, and restarted EZproxy.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:9pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:9pt">Thanks for your reply.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:9pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:9pt">-Greg<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:9pt"><u></u> <u></u></span></p>
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<p class="MsoNormal"><b>From:</b> Kristin Hughes Rogers <<a href="mailto:kerogers@olemiss.edu" target="_blank">kerogers@olemiss.edu</a>>
<br>
<b>Sent:</b> Tuesday, January 11, 2022 1:58 PM<br>
<b>To:</b> Paraham_Greg <<a href="mailto:parahamg@rhodes.edu" target="_blank">parahamg@rhodes.edu</a>><br>
<b>Subject:</b> [EXTERNAL] RE: Sage Premier outage<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><span style="font-size:12pt;color:rgb(31,56,100)">Hi Greg,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12pt;color:rgb(31,56,100)"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:12pt;color:rgb(31,56,100)">What URL are you pointing users to when you get this error? I just tested our access using
<a href="https://journals.sagepub.com" target="_blank">https://journals.sagepub.com</a> using our proxy and did not have any issues accessing. Is there a different URL you are using?<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12pt;color:rgb(31,56,100)"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:12pt;color:rgb(31,56,100)">Thanks,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12pt;color:rgb(31,56,100)">Kristin<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12pt;color:rgb(31,56,100)"><u></u> <u></u></span></p>
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<p class="MsoNormal"><span style="font-size:14pt;font-family:Georgia,serif;color:rgb(20,33,66)">Kristin Rogers<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12pt;font-family:Georgia,serif;color:rgb(207,20,43)">Electronic Resources & Discovery Librarian<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12pt;font-family:Georgia,serif;color:rgb(207,20,43)">Associate Professor<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10pt;font-family:Georgia,serif;color:rgb(20,33,66)">The University of Mississippi<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10pt;font-family:Georgia,serif;color:rgb(20,33,66)">JD Williams Library<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10pt;font-family:Georgia,serif;color:rgb(20,33,66)">50 Galtney Lott Plz<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10pt;font-family:Georgia,serif;color:rgb(20,33,66)">P.O. Box 1848<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10pt;font-family:Georgia,serif;color:rgb(20,33,66)">University, MS 38677-1848<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10pt;font-family:Georgia,serif;color:rgb(20,33,66)">U.S.A.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10pt;font-family:Georgia,serif;color:rgb(20,33,66)">O: +1-662-915-3409 | F: +1-662-915-6744<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10pt;font-family:Georgia,serif;color:rgb(20,33,66)"><a href="mailto:kerogers@olemiss.edu" target="_blank">kerogers@olemiss.edu</a> |
<a href="http://www.olemiss.edu/" target="_blank">www.olemiss.edu</a> <u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,56,100)"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:10pt;font-family:Georgia,serif;color:rgb(20,33,66)">2021-2022 SELA Secretary<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10pt;font-family:Georgia,serif;color:rgb(20,33,66)"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,56,100)"><img border="0" width="104" height="59" style="width: 1.0833in; height: 0.6166in;" id="gmail-m_-6128736730869715844Picture_x0020_1" src="cid:17e4ae94daf4cff311" alt="http://selaonline.org/sela/css/images/sela_logo.png"></span><span style="color:rgb(31,56,100)"><u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:12pt;color:rgb(31,56,100)"><u></u> <u></u></span></p>
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<p class="MsoNormal"><b>From:</b> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Paraham_Greg<br>
<b>Sent:</b> Tuesday, January 11, 2022 1:55 PM<br>
<b>To:</b> '<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>' <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> [Eril-l] Sage Premier outage<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal"><span style="font-size:10pt;font-family:Arial,sans-serif;color:red">[EXTERNAL]<u></u><u></u></span></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal"><span style="font-size:9pt">Hello,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:9pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:9pt">We’re unable to access SAGE Premier Journals from off-campus.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:9pt">After a check of our proxy configuration, I checked with SAGE support and there is an outage.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:9pt">I was told to check in 2-3 hours. A professor here said that she has been unable to access SAGE since 1/8/2022.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:9pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:9pt">Here’s the error message:<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:9pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:9pt">This web property is not accessible via this address.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:9pt">DDoS protection by Cloudflare<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:9pt">Ray ID: 6cc0b01dede38d58<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:9pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:9pt">Our virtual machines are our backup, but has anyone else gotten reports about SAGE journals access?<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:9pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:9pt">Thank you!<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:9pt">-Greg<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:9pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><b><span style="font-size:9pt;color:rgb(50,49,48);border:1pt none windowtext;padding:0in">Gregory J. Paraham,
</span></b><span style="font-size:9pt;color:rgb(50,49,48);border:1pt none windowtext;padding:0in">Electronic Resources Librarian<br>
Rhodes College Information Services<br>
2000 North Parkway | Memphis, TN 38112</span><span style="font-size:9pt;color:rgb(50,49,48)"><br>
<span style="border:1pt none windowtext;padding:0in">901-843-3793 | </span></span><a href="mailto:parahamg@rhodes.edu" target="_blank"><span style="font-size:9pt;color:blue;border:1pt none windowtext;padding:0in">parahamg@rhodes.edu</span></a><span style="font-size:9pt;color:rgb(50,49,48);border:1pt none windowtext;padding:0in"> </span><u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<p class="MsoNormal"> <u></u><u></u></p>
<div style="border:1pt solid windowtext;padding:0in">
<p class="MsoNormal" style="background:yellow"><b><span style="color:black">This email was sent from a non-Rhodes email address.
<br>
Please do not click links or open attachments unless you recognize the sender and are positive the content is safe.</span></b><u></u><u></u></p>
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