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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D">Hi, we’ve heard similar comments from our EBSCO contacts. It takes Allen Press a few days to get back to you. You might then experience a flurry of exchanges.
Be patient, persistent and polite!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D">Thanks for alerting us that we may need to check our few Allen Press holdings.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D">Susan<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D">Susan Davis<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D">Acquisitions Librarian for Continuing Resources and Licensing Specialist<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D">University at Buffalo (SUNY)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D">134 Lockwood Library<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D">Buffalo, NY 14260-2210<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D">716-645-2784<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D">716-645-5955 fax<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D">unlsdb@buffalo.edu<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D"><a href="https://library.buffalo.edu/staff/sdavis-bartl"><span style="color:#0563C1">https://library.buffalo.edu/staff/sdavis-bartl</span></a><o:p></o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> <b>On Behalf Of
</b>Jessica LaBrie<br>
<b>Sent:</b> Monday, January 10, 2022 3:42 PM<br>
<b>To:</b> Lynne E Jones <jones873@uwm.edu><br>
<b>Cc:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> Re: [Eril-l] Allen Press contact<o:p></o:p></p>
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<p class="MsoNormal">We too have one title hosted by Allen Press for which this keeps happening. Likewise, I've never been able to get a timely response directly from them. Our subscription agent (Harrassowitz) has been able to contact them and eventually manages
to get access restored each time, but it takes several days at best and apparently never stays fixed, as Lynne's email prompted me to check, and indeed they've turned off all our access except 2020 and 2021. <o:p></o:p></p>
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<p class="MsoNormal">Best,<o:p></o:p></p>
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<p class="MsoNormal">Jessica<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:7.5pt">Jessica LaBrie </span><i><span style="font-size:10.0pt">(she/her)</span></i><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:7.5pt">Electronic Resources Librarian</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:7.5pt">Library & Technology Services | </span><span style="font-size:10.0pt">Wellesley College</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:7.5pt">781-283-2102 | <a href="mailto:jessica.labrie@wellesley.edu" target="_blank">
jessica.labrie@wellesley.edu</a></span><o:p></o:p></p>
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<p class="MsoNormal">On Mon, Jan 10, 2022 at 2:53 PM Lynne E Jones <<a href="mailto:jones873@uwm.edu">jones873@uwm.edu</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Hi all,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Does anyone have an email or phone number for someone at Allen Press? I've tried their main line and their generic email in the past, but I either never get through to anyone, don't get a call
back, or have to wait weeks for an email reply. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Our subscription and perpetual access keep getting cut off. We're up to 14 access interruptions for 5 titles since 2018, and I really want to get to the bottom of this. Has this been happening
for anyone else? <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Anyone's contact information would be very much appreciated.
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Thanks,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black">Lynne<o:p></o:p></span></p>
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<p style="margin:0in"><span style="font-size:12.0pt;color:black">Lynne Jones<o:p></o:p></span></p>
<p style="margin:0in"><span style="font-size:12.0pt;color:black">Electronic and Continuing Resources Librarian<o:p></o:p></span></p>
<p style="margin:0in"><span style="font-size:12.0pt;color:black">UWM Libraries<o:p></o:p></span></p>
<p style="margin:0in"><span style="font-size:12.0pt;color:black">University of Wisconsin - Milwaukee<o:p></o:p></span></p>
<p style="margin:0in"><span style="font-size:12.0pt;color:black"><a href="mailto:jones873@uwm.edu" target="_blank">jones873@uwm.edu</a> | (414) 251-6467<o:p></o:p></span></p>
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<p class="MsoNormal">_______________________________________________<br>
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