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<p class="MsoNormal">The National Agricultural Library (NAL) has an opening for a GS-12 Librarian in the Customer Services Unit, in the Information and Customer Services Branch in the Information Products Division. The position is located in Beltsville, Maryland.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>The position closes on Thursday, January 4, 2022; and is available to:<o:p></o:p></b></p>
<p class="MsoNormal">Career transition and the public. Apply here -- <a href="mailto:https://www.usajobs.gov/job/627768600">
USAJOBS - Job Announcement</a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>Background</b>: <o:p></o:p></p>
<p class="MsoNormal">In this position, you will provide customer service to individuals with questions regarding NAL's physical and digital collections, Web content and online services.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>Duties</b>: <o:p></o:p></p>
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<li class="MsoNormal" style="mso-list:l0 level1 lfo1">Delivers client-focused, innovative services that support and are responsive individuals to the information needs of NAL customers.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1">Serves as a recognized authority on the content and configuration of the online collections, bibliographic databases and research tools available through NAL<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1">Participates in various USDA, NAL teams and committees.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1">Tracks and monitors incoming questions to ensure timely resolution.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1">Provides advanced levels of support by troubleshooting complex access issues or problems with electronic content delivery.<o:p></o:p></li></ul>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Please direct questions to:<o:p></o:p></p>
<p class="MsoNormal">Nelly Wilson<o:p></o:p></p>
<p class="MsoNormal">(703) 259-9360<o:p></o:p></p>
<p class="MsoNormal"><a href="mailto:Nelly.Wilson@usda.gov">Nelly.Wilson@usda.gov</a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Recruitment or Relocation Incentive may be authorized. The final determination to pay an incentive will be made by the hiring official at the time of job offer.<br>
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This position may be eligible to telework up to four days per week, based upon the duties of the position. This position may also be eligible for flexible work arrangements as determined by agency policy and any applicable collective bargaining agreements.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We request that you share this announcement with other potential candidates.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Please excuse cross-postings. <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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