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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#242424;background:white">Thank you to those who raised this problem which was preventing some institutions from accessing their full entitlement of back issues in recent
days. We would like to apologize for any inconvenience this has caused. I’m pleased to report that this has been fixed by our technology team and everyone should now have access to all the correct journal volumes. However, if you are still encountering any
problems, please get in touch with us at: <a href="mailto:support@tandfonline.com">
support@tandfonline.com</a></span><span style="font-size:10.5pt;font-family:"Segoe UI",sans-serif;background:white"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Segoe UI",sans-serif;background:white"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black;background:white">Best wishes,</span><span style="font-size:10.5pt;font-family:"Segoe UI",sans-serif;background:white"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Segoe UI",sans-serif;background:white"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black;background:white">Claire
</span><span style="font-size:10.5pt;font-family:"Segoe UI",sans-serif;background:white"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D">Claire Doffegnies</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">|
<b>Marketing Communications Manager<o:p></o:p></b></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">Marketing Communications (Researcher Services)
</span></b><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">Taylor & Francis Group.</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:7.5pt;font-family:"Verdana",sans-serif;color:black">Web:
</span><a href="http://www.tandfonline.com/"><span lang="EN-US" style="font-size:7.5pt;font-family:"Verdana",sans-serif">www.tandfonline.com</span></a><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:7.5pt;font-family:"Verdana",sans-serif;color:#1F497D">Taylor & Francis is a trading name of Informa UK Limited,</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:7.5pt;font-family:"Verdana",sans-serif;color:#1F497D">registered in England under no. 1072954</span><span lang="EN-US"><o:p></o:p></span></p>
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<p class="msipfooterafa100c5" style="margin:0cm"><span style="font-size:9.0pt;font-family:"Rockwell",serif;color:#0078D7">Information Classification: General</span><o:p></o:p></p>
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<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Eril-l <eril-l-bounces@lists.eril-l.org>
<b>On Behalf Of </b>Howard, Jessica<br>
<b>Sent:</b> 15 December 2021 13:51<br>
<b>To:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> Re: [Eril-l] Taylor & Francis journal access<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-US">An update from T&F support:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:9.0pt;font-family:"Verdana",sans-serif;color:#4472C4">A fix has just been taken place yesterday to restore the back access which currently affected the renewal orders for 2022. <br>
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The fix is expected to be restoring the back access of the 2022 renewal orders in a mass by this week. </span><span lang="EN-US" style="color:#4472C4"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Angela M Worris <<a href="mailto:amworris@vcu.edu">amworris@vcu.edu</a>>
<br>
<b>Sent:</b> Tuesday, December 14, 2021 2:42 PM<br>
<b>To:</b> Howard, Jessica <<a href="mailto:HOWARDJ@dickinson.edu">HOWARDJ@dickinson.edu</a>><br>
<b>Cc:</b> <a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> Re: [Eril-l] Taylor & Francis journal access<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="background:pink"><b><span lang="EN-US" style="font-size:10.0pt;color:black">Caution:</span></b><span lang="EN-US" style="font-size:10.0pt;color:black">This email originated from outside of the College.
<b>Do not</b> click links or open attachments unless you recognize the sender and know the content is safe. Report anything suspicious to the HelpDesk.</span><span lang="EN-US" style="font-size:10.0pt"><o:p></o:p></span></p>
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<p><span lang="EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:12.0pt;font-family:"Comic Sans MS"">We have had issues with three T & F online journals so far this past week and could be a more widespread for other titles. <o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:12.0pt;font-family:"Comic Sans MS"">When i contacted them through the support system they wanted screenshots and IP addresses but in the end reinstated fulltext access<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:12.0pt;font-family:"Comic Sans MS"">to one of the titles back to 1997. Previously we were only able to access 2010 to current before the reinstated access. This title was The History of Photography. <o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:12.0pt;font-family:"Comic Sans MS""><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:12.0pt;font-family:"Comic Sans MS"">Thank you for your posting,<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:12.0pt;font-family:"Comic Sans MS""><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:12.0pt;font-family:"Comic Sans MS"">Angela <o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US">On Tue, Dec 14, 2021 at 2:33 PM Howard, Jessica <<a href="mailto:HOWARDJ@dickinson.edu">HOWARDJ@dickinson.edu</a>> wrote:<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">We recently discovered that the Taylor & Francis journals site does not currently provide us with access to the full range of years to which we are entitled.
In many cases we can access the most recent subscription years, but cannot access older journal issues.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">I reported one example to T&F last week, not realizing at the time that it was a more widespread issue. T&F support said that they were working to resolve known
technical issues, and they manually reinstated our access for the journal in question. We subsequently discovered that this is an issue for many of our other T&F journals, and the problem persists.
<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">Has anyone else encountered this issue with T&F journals? I haven’t seen any announcements from T&F about this, but it sounded like it could be a widespread
issue, rather than specific to our library.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">Best,<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">Jess<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"><a href="https://libguides.dickinson.edu/prf.php?account_id=20351" target="_blank"><span style="color:#0563C1">Jessica L. Howard</span></a>
(she/her)<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="color:black">Electronic Resources & Web Services Librarian</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="color:black">Waidner-Spahr Library | Dickinson College</span><span lang="EN-US"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US">_______________________________________________<br>
Eril-l mailing list<br>
<a href="mailto:Eril-l@lists.eril-l.org" target="_blank">Eril-l@lists.eril-l.org</a><br>
<a href="http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org" target="_blank">http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org</a><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US">-- <o:p></o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Garamond",serif">Angela Worris</span></b><span lang="EN-US">
<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Garamond",serif">Serials Specialist</span></b><span lang="EN-US"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Garamond",serif">Virginia Commonwealth University</span></b><span lang="EN-US"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Garamond",serif">James Branch Cabell Library</span></b><span lang="EN-US"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Garamond",serif">901 Park Ave</span></b><span lang="EN-US"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Garamond",serif">Richmond, VA 23284</span></b><span lang="EN-US"><o:p></o:p></span></p>
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