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<span style="margin:0px;font-size:12pt">Greetings!</span></div>
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<div style="margin:0px;font-size:12pt">I am excited to share a new position has been posted for EBSCO's North America Library Services Engineer (LSE) team. The full text of the job ad appears at the end of this message.</div>
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<div style="margin:0px;font-size:12pt">If you are interested, please consider applying here: <a href="https://careers.ebscoind.com/ebscoinformationservices/job/Remote-Library-Services-Engineer-Northeast-and-Mid-Atlaic-Regions-MA-Remote/796648800/" style="margin:0px">https://careers.ebscoind.com/ebscoinformationservices/job/Remote-Library-Services-Engineer-Northeast-and-Mid-Atlaic-Regions-MA-Remote/796648800/</a>
<span style="margin:0px;background-color:rgb(255, 255, 255);display:inline !important">As a current LSE, I'd be happy to address questions directly.<span> </span><span style="margin:0px">🙂</span></span></div>
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<div style="margin:0px;font-size:12pt"><span style="margin:0px;background-color:rgb(255, 255, 255);display:inline !important"><span style="margin:0px">Best wishes,</span></span></div>
<div style="margin:0px;font-size:12pt"><span style="margin:0px;background-color:rgb(255, 255, 255);display:inline !important"><span style="margin:0px">Courtney</span></span></div>
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<div style="margin:0px;font-size:12pt"><span style="margin:0px;background-color:rgb(255, 255, 255);display:inline !important"><span style="margin:0px">Courtney McAllister, MA, MLIS</span></span></div>
<div style="margin:0px;font-size:12pt"><span style="margin:0px;background-color:rgb(255, 255, 255);display:inline !important"><span style="margin:0px">Library Services Engineer, EBSCO</span></span></div>
<div style="margin:0px;font-size:12pt"><span style="margin:0px;background-color:rgb(255, 255, 255);display:inline !important"><span style="margin:0px">cmcallister@ebsco.com</span></span></div>
<div style="margin:0px;font-size:12pt"><span style="margin:0px;background-color:rgb(255, 255, 255);display:inline !important"><span style="margin:0px">c.mcallister@alumni.umw.edu</span></span></div>
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<span lang="en-US" data-careersite-propertyid="title" style="margin:0px;font-family:Calibri, Helvetica, sans-serif;box-sizing:border-box">Library Services Engineer - Northeast and Mid-Atlantic Regions</span></h1>
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<div style="margin:0px;font-size:12pt"><span style="margin:0px;font-family:Calibri, Helvetica, sans-serif">EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases — all combined
with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 3,300 people worldwide. We are the leader in our field due to our cutting-edge
technology, forward-thinking philosophy, and top-notch workforce. EIS, a division of EBSCO Industries Inc., based in Birmingham, AL, is ranked in the top 200 of the nation’s largest, privately held corporations according to Forbes magazine. EBSCO is a company
that will motivate you, inspire you, and allow you to grow. We are looking for the best. If you are too, we encourage you to explore our unique opportunities.</span>
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<div style="margin:0px"><span style="margin:0px;font-family:Calibri, Helvetica, sans-serif">The Library Services Engineers (LSE a.k.a. Sales Engineer) are dedicated to increasing sales and adoption of EBSCO technology enabled products internationally through
field sales engineering, customer satisfaction driven creative technical solutions, delivering customer input directly into the software development lifecycle, and technology partnership management. The LSE is the primary technical advisor and product advocate
for the regional Sales team and most important customers, responsible for UI customizations and extensions, API integration, and small app development.</span></div>
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<div style="margin:0px"><span style="margin:0px;font-family:Calibri, Helvetica, sans-serif">The ideal candidate must be self-motivated with a proven track record in a library technology role. The LSE must be comfortable in the dynamic atmosphere of a technical
organization with a rapidly expanding customer and product base as well as working in the sales process. They must possess strong presentation skills and be able to communicate professionally in written responses to emails and RFIs/RFPs. They are organized
and analytical and able to eliminate sales obstacles through creative and adaptive technical approaches.</span></div>
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<div style="margin:0px">The individual in this position can work remotely in the United States, but should be able to travel frequently to the Northeast and Mid-Atlantic regions.</div>
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<div style="margin:0px">Primary Responsibilities:</div>
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<div style="margin:0px">Regional authoritative expert on technology aspects of EBSCO’s Software as a Service (SaaS) platform functionality, competition, and trends.</div>
<div style="margin:0px">Conduct pre-sales presentations (to small and large audiences) and clear written responses to Requests for Proposal (RFP) or related inquiries.</div>
<div style="margin:0px">Create and manage demos, prototypes, and documentation (e.g. app instructions, regular status updates to management).</div>
<div style="margin:0px">Establish strong relationships with Sales & Customer Support teams and customer staff; supporting the evaluation/trial process, post-sale support to specific accounts, troubleshooting, and resolving customer specific advanced technical
issues.</div>
<div style="margin:0px">Contribute to the app development process with varying levels of: customer requirements definition, coding, testing, documentation, and management.</div>
<div style="margin:0px">Collect feedback from the field, synthesize, analyze and channel to Product Management</div>
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<div style="margin:0px">Cultural Competencies:</div>
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<div style="margin:0px">Drive</div>
<div style="margin:0px">Positive Attitude</div>
<div style="margin:0px">Good Judgement</div>
<div style="margin:0px">Open Communication</div>
<div style="margin:0px">Collaboration</div>
<div style="margin:0px">Desire to Make an Impact</div>
<div style="margin:0px">Eager to Understand</div>
<div style="margin:0px">Accountable</div>
<div style="margin:0px">Decisive</div>
<div style="margin:0px">Team Player</div>
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<div style="margin:0px">Requirements:</div>
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<div style="margin:0px">B.S. in Library Science, Computer Science, or a related field. / Four (4) year college/university degree.</div>
<div style="margin:0px">Minimum two (2) years of progressive experience in either System Librarianship, Electronic Resources Management Librarianship, Web Librarianship, or related field.</div>
<div style="margin:0px">Minimum two (2) years of experience and excellence in presenting as well as written communication describing details for technology, Internet, or software application products to internal and external audiences and various levels of
management.</div>
<div style="margin:0px">Minimum two (2) years of experience administrating EBSCO database products.</div>
<div style="margin:0px">Experience providing direct customer service preferably in a library setting.</div>
<div style="margin:0px">A level of technological acumen that will enable the ability to identify root causes of technical issues as well as to provide solutions under resource and time constraints.</div>
<div style="margin:0px">Ability to multi-task and work independently while maintaining team involvement, organized and detail oriented, strong problem solving and analytical skills.</div>
<div style="margin:0px">Ability to travel approximately 50% within to regional and international locations: customer sites, conferences, and focus groups.</div>
<div style="margin:0px">Fluency in written and spoken English.</div>
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<div style="margin:0px">Preferred Qualifications:</div>
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<div style="margin:0px">MLIS degree or equivalent</div>
<div style="margin:0px">Two (2) plus years of experience managing discovery systems, link resolvers, and/or integrated library systems.</div>
<div style="margin:0px">One (1) plus years of experience with HTML, JavaScript (jQuery, React/Redux), PHP, Perl and/or Java development.</div>
<div style="margin:0px">Experience programming with APIs.</div>
<div style="margin:0px">Experience working on a remote team</div>
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We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race,
color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms
and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and
all applicable state or local law.</div>
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