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Hi Igor,</div>
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At Ohio State, when we receive one of these emails, we immediately open a ticket with our Libraries IT letting them know about the block and attaching an audit log of the user's session. (Most vendors seem to attach one of these to the notification email, but
if they don't, they are usually able to provide one if asked.) Libraries IT is then able to identify the user. After that happens, we reach out to the user with a form email explaining they have been identified as having systematically downloaded content,
which is in breach of our license terms. (I will usually also ask if they have a project they are working on that we can potentially help with.)</div>
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I second Mark's sentiment about downloading thresholds. I've encountered a few situations where the block seemed arbitrary. In such cases I will share with the vendor that our IT determined the block to be unreasonable--that a pattern of systematic downloading
did not seem likely. I'm not sure that this makes a difference, but perhaps it could help vendors rethink the way they identify potential problem users.<br>
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Best,<br>
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<span style="color:rgb(200,38,19)">Aaron Miller</span></div>
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E-Resources Access Coordinator | Electronic Resources Management Team</div>
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The Ohio State University Libraries</div>
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Libraries Tech Center, 1165 Kinnear Rd. Columbus OH 43212</div>
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Telecommuting Monday, Tuesday, Thursday, Friday Fri 8 am-4:30 pm EST</div>
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On-site Wednesday 8 am-4:30pm EST<br>
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<a href="mailto:miller.4039@osu.edu" title="miller.4039@osu.edu">miller.4039@osu.edu</a> | 614-514-5877<br>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> on behalf of igor.hammer@unibe.ch <igor.hammer@unibe.ch><br>
<b>Sent:</b> Tuesday, September 21, 2021 6:25 AM<br>
<b>To:</b> eril-l@lists.eril-l.org <eril-l@lists.eril-l.org><br>
<b>Subject:</b> [Eril-l] Mass downloads</font>
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<p class="x_MsoNormal">Hello,</p>
<p class="x_MsoNormal"> </p>
<p class="x_MsoNormal"><span lang="EN-GB">We sometimes receive e-mails from publishers who tell us that somebody inside our IP-range has downloaded too many documents from their website so that they decided to block the ip-address in question for some time.</span></p>
<p class="x_MsoNormal"><span lang="EN-GB"> </span></p>
<p class="x_MsoNormal"><span lang="EN-GB">If you receive similar e-mails – how do you react to them? On one hand we understand that the publishers want to protect their stock from mass downloads on a grand scale. But on the other hand the limits given by some
publishers seem to me to be quite arbitrary and I don't always see on what grounds they base their decision. This makes it quite difficult for us to communicate to our customers as the same behaviour that may be no problem for one publisher might cause an
ip-block from another publisher.</span></p>
<p class="x_MsoNormal"><span lang="EN-GB"> </span></p>
<p class="x_MsoNormal"><span lang="EN-GB">Best,</span></p>
<p class="x_MsoNormal"><span lang="EN-GB"> </span></p>
<p class="x_MsoNormal"><span lang="EN-GB">Igor</span></p>
<p class="x_MsoNormal"><span lang="EN-GB"> </span></p>
<p class="x_MsoNormal"><span lang="DE" style="font-size:8.0pt">--------------------------------------------------------------
</span></p>
<p class="x_MsoNormal"><span lang="DE" style="font-size:8.0pt; font-family:"Arial",sans-serif">Universität Bern
</span><span lang="DE" style="font-size:8.0pt"></span></p>
<p class="x_MsoNormal"><span lang="DE" style="font-size:8.0pt; font-family:"Arial",sans-serif">Universitätsbibliothek Bern</span><span lang="DE" style="font-size:8.0pt"></span></p>
<p class="x_MsoNormal"><span lang="DE" style="font-size:8.0pt; font-family:"Arial",sans-serif">Digitale Dienste & Open Science</span><span lang="DE" style="font-size:8.0pt"></span></p>
<p class="x_MsoNormal"><span lang="DE" style="font-size:8.0pt; font-family:"Arial",sans-serif"> </span><span lang="DE" style="font-size:8.0pt"></span></p>
<p class="x_MsoNormal"><b><span lang="DE" style="font-size:8.0pt; font-family:"Arial",sans-serif">Igor Hammer</span></b><b><span lang="DE" style="font-size:8.0pt"></span></b></p>
<p class="x_MsoNormal"><span lang="DE" style="font-size:8.0pt; font-family:"Arial",sans-serif">I+D-Spezialist</span><span lang="DE" style="font-size:8.0pt"></span></p>
<p class="x_MsoNormal"><span lang="DE" style="font-size:8.0pt; font-family:"Arial",sans-serif"> </span><span lang="DE" style="font-size:8.0pt"></span></p>
<p class="x_MsoNormal"><span lang="DE" style="font-size:8.0pt; font-family:"Arial",sans-serif">Hochschulstrasse 6</span><span lang="DE" style="font-size:8.0pt"></span></p>
<p class="x_MsoNormal"><span lang="DE" style="font-size:8.0pt; font-family:"Arial",sans-serif">3012 Bern
</span><span lang="DE" style="font-size:8.0pt"></span></p>
<p class="x_MsoNormal"><span lang="DE" style="font-size:8.0pt; font-family:"Arial",sans-serif">Schweiz
</span><span lang="DE" style="font-size:8.0pt"></span></p>
<p class="x_MsoNormal"><span lang="DE" style="font-size:8.0pt; font-family:"Arial",sans-serif">Tel. +41 31 684 95 89</span><span lang="DE" style="font-size:8.0pt"></span></p>
<p class="x_MsoNormal"><span lang="DE" style="font-size:8.0pt; font-family:"Arial",sans-serif"><a href="mailto:igor.hammer@unibe.ch"><span style="color:blue">igor.hammer@unibe.ch</span></a><span style="color:blue">
</span></span><span lang="DE" style="font-size:8.0pt"></span></p>
<p class="x_MsoNormal"><span lang="DE" style="font-size:8.0pt"><a href="https://urldefense.com/v3/__https://www.unibe.ch/ub__;!!KGKeukY!kwcBFDioWZarSKkc-FHkhr8H0-TvewfDzixDunXSG20cSf2Xu-88k8vXcbn7E3Qdcmo2$"><span style="color:blue">https://www.unibe.ch/ub</span></a>
</span></p>
<p class="x_MsoNormal"><span lang="DE" style="font-size:8.0pt">(Mo, Di, Do ganztags + Fr Vormittag)</span></p>
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