<div dir="ltr">Hi Laurel,<div><br></div><div>I have had some very similar questions recently and would love to see what other libraries may share.</div><div><br></div><div>We decided to develop our own homegrown system. We use a tool/web-based software called SmartSheet. It's not perfect and is essentially a ticket system that includes alerts/notifiers for the patron and library staff. We use Voyager for our LMS so the work of creating the PO, importing MARC records, etc. all happen in Voyager but the request starts in the Sheet - and ends in the Sheet when the patron is alerted to the completion of the request. (I hope that makes sense.)</div><div><br></div><div>Here is a link to <a href="https://app.smartsheet.com/b/form/87f7ce9e585a42a9873dff6186db1c95">our request form</a>. SmartSheet allows for "views" (Dynamic View) so that you can post links or embed the sheet so that patrons and library staff can track their progress of the requests. This was really important to me and we are still trying to perfect this ability. </div><div><br></div><div>Happy to answer any questions of folks interested in SmartSheet or see how this is working for us. </div><div><br></div><div>Thanks, Mary</div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Thu, Aug 19, 2021 at 12:17 PM Crawford, Laurel <<a href="mailto:Laurel.Crawford@unt.edu">Laurel.Crawford@unt.edu</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
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<p class="MsoNormal">Hi everyone,<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">I’m wondering about request systems for acquisitions, specifically for a high volume of monographs and other inexpensive one-time purchase requests.
<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">The major ebook platforms have built-in this kind of functionality—end-users such as patrons or library employees can use the system to send requests to the Acquisitions department. However, I’m wanting a vendor-agnostic, platform-agnostic
request system, one that could handle more than just monographs. I’ve worked with a few home-grown solutions in the distant past, but they each had their problems.
<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">What are your libraries using today? I’ve been thinking about adapting a ticket system for this purpose—is it a good or bad idea? Any other ideas? Any articles to share? I’m having a difficult time searching the literature for this.<u></u><u></u></p>
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<p class="MsoNormal">Thanks in advance! <u></u><u></u></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(82,82,74)">Laurel Sammonds Crawford, MLIS</span><span style="color:rgb(33,33,33)"><u></u><u></u></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(82,82,74)">Head of Collection Development<u></u><u></u></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(82,82,74)">University of North Texas Libraries</span><span style="color:rgb(33,33,33)"><u></u><u></u></span></p>
<p class="MsoNormal" style="background:white"><a href="mailto:laurel.crawford@unt.edu" target="_blank"><span style="font-size:10pt;font-family:Arial,sans-serif">laurel.crawford@unt.edu</span></a><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(82,82,74)"><u></u><u></u></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(82,82,74)"><u></u> <u></u></span></p>
<p class="MsoNormal" style="background:white"><span style="color:rgb(31,73,125)"><img border="0" width="246" height="42" style="width: 2.5625in; height: 0.4375in;" id="gmail-m_-1054138608444166789Picture_x0020_2" src="cid:17b5fa25a104ce8e91" alt="http://tartan.unt.edu/sites/all/themes/greenlight/images/tartan-a.jpg"></span><span style="color:rgb(33,33,33)"><u></u><u></u></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(82,82,74)"> </span><span style="color:rgb(33,33,33)"><u></u><u></u></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(82,82,74)"><a href="https://ied.unt.edu/pronouns" target="_blank">Pronouns</a>: she, her, and hers<u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
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</blockquote></div><br clear="all"><div><br></div>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><span><p dir="ltr" style="line-height:1.2;margin-top:11pt;margin-bottom:23pt"><font face="arial, sans-serif"><span style="color:rgb(51,51,51);font-weight:bold;vertical-align:baseline;white-space:pre-wrap">MARY AAGARD </span><span style="color:rgb(51,51,51);vertical-align:baseline;white-space:pre-wrap">(she/her/hers)</span><span style="color:rgb(51,51,51);font-weight:bold;vertical-align:baseline;white-space:pre-wrap"><br></span><span style="vertical-align:baseline;white-space:pre-wrap"><font color="#333333"><b>Head, Acquisitions & Collections and Associate Professor
</b></font></span></font><span style="color:rgb(87,87,87);white-space:pre-wrap;font-family:arial,sans-serif"><b>Albertsons Library</b> Boise State University</span></p><p dir="ltr" style="line-height:1.2;margin-top:11pt;margin-bottom:23pt"><span style="font-family:arial,sans-serif;color:rgb(51,51,51);font-weight:700;vertical-align:baseline;white-space:pre-wrap">Phone:</span><span style="font-family:arial,sans-serif;vertical-align:baseline;white-space:pre-wrap"><font color="#575757"> (208) 426-4025
</font></span><span style="font-family:arial,sans-serif;color:rgb(51,51,51);font-weight:700;vertical-align:baseline;white-space:pre-wrap">Email: </span><a href="mailto:maryaagard@boisestate.edu" style="font-family:arial,sans-serif" target="_blank">maryaagard@boisestate.edu</a><br><span style="font-family:arial,sans-serif;color:rgb(51,51,51);font-weight:700;vertical-align:baseline;white-space:pre-wrap">Mail: </span><span style="font-family:arial,sans-serif;vertical-align:baseline;white-space:pre-wrap"><font color="#575757">1910 University Drive, Boise, ID 83725-1430
<b>Location: </b>1865 Cesar Chavez Lane, Boise, ID<b>
</b></font></span><span style="font-family:arial,sans-serif;color:rgb(51,51,51);font-weight:700;vertical-align:baseline;white-space:pre-wrap">Web: </span><span style="font-family:arial,sans-serif;color:rgb(17,85,204);vertical-align:baseline;white-space:pre-wrap"><a href="https://library.boisestate.edu/" target="_blank">l</a><a href="http://ibrary.boisestate.edu" target="_blank">ibrary.boisestate.edu</a></span><span style="font-family:arial,sans-serif;color:rgb(87,87,87);vertical-align:baseline;white-space:pre-wrap"> | <a href="https://works.bepress.com/mary_aagard/" target="_blank">My Research</a></span></p><p dir="ltr" style="color:rgb(0,0,0);line-height:1.2;margin-top:11pt;margin-bottom:23pt"><span style="color:rgb(17,85,204);vertical-align:baseline;white-space:pre-wrap"><a href="https://give.boisestate.edu/library_donation-form-final" target="_blank"><font face="arial, sans-serif">Make a gift to Boise State today!<br></font></a></span></p></span></div></div></div></div></div></div></div></div></div></div></div></div>