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<p class="MsoNormal">We received the following message from Elsevier that the issue with Embase has been resolved. We are no longer experiencing any errors.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><i><span style="font-size:10.5pt;font-family:"Arial",sans-serif">“Thank you for reaching Elsevier Life Sciences. I understand you need assistance regarding the error in Embase. <br>
Base on the screenshot provided, the error was encounter last August 5, 2021. Our Product Team confirmed there is an issue on that day which users got the "White Labeled Error". The error normally was fixed by itself upon refreshing the browser or changing
into incognito mode.</span></i></b><b><i><span style="font-size:10.5pt"><br>
</span></i></b><b><i><span style="font-size:10.5pt;font-family:"Arial",sans-serif">Rest assured that the website is working fine now and user should not experienced the error again</span></i></b><i><span style="font-size:10.5pt;font-family:"Arial",sans-serif">.”<o:p></o:p></span></i></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Arial",sans-serif">Susan</span><span style="font-size:10.5pt"><br>
<br>
<br>
</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Heidi Card <cardh@duq.edu> <br>
<b>Sent:</b> Monday, August 9, 2021 12:54 PM<br>
<b>To:</b> Susan Prefontaine <sprefont@buffalo.edu>; Robyn M Gleasner <RGleasner@salud.unm.edu>; Timothy Mccarthy <tmmc@buffalo.edu>; eril-l@lists.eril-l.org<br>
<b>Subject:</b> RE: [Eril-l] [External] Re: Inconsistent problems with “Embase via Elsevier” in current version of Firefox and Chrome<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Thanks, Susan! <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Best, <o:p></o:p></span></p>
<div style="border:none;border-bottom:double windowtext 2.25pt;padding:0in 0in 1.0pt 0in">
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Heidi <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal"><b><span style="font-size:14.0pt"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt">Heidi Card </span></b><span style="font-size:12.0pt">(she/her),<b> MA, MLIS</b><o:p></o:p></span></p>
<p class="MsoNormal"><i><span style="font-size:12.0pt">Access & Discovery Librarian</span></i><span style="font-size:12.0pt">,
<b>Collections & Metadata Services<o:p></o:p></b></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#2F5496">Gumberg Library | Duquesne University<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#2F5496;background:#FAFAFA">600 Forbes Avenue, Pittsburgh, PA 15282<br>
</span><span style="font-size:12.0pt"><a href="mailto:cardh@duq.edu">cardh@duq.edu</a> |
<span style="color:#2F5496">412.396.5233<o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#1F4E79"><a href="https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.duq.edu%2Flibrary&data=04%7C01%7Csprefont%40buffalo.edu%7C13ede116975644c7f97508d95b5645af%7C96464a8af8ed40b199e25f6b50a20250%7C0%7C0%7C637641248372000302%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=00vI5ud%2BUj8z09xPteYcmNqkcvjzMTfaYe3396JhVR0%3D&reserved=0"><span lang="EN" style="color:#1F4E79">www.duq.edu/library</span></a></span><span style="font-size:12.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><i><span style="font-size:8.0pt">I acknowledge and honor the
<a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shawnee-tribe.org%2F&data=04%7C01%7Csprefont%40buffalo.edu%7C13ede116975644c7f97508d95b5645af%7C96464a8af8ed40b199e25f6b50a20250%7C0%7C0%7C637641248372000302%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=AG3XaeD0LY%2BRQ9W4j4RK13eF71yxH1%2BYyMAltAVerGE%3D&reserved=0">
Shawnee</a> and <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.osagenation-nsn.gov%2F&data=04%7C01%7Csprefont%40buffalo.edu%7C13ede116975644c7f97508d95b5645af%7C96464a8af8ed40b199e25f6b50a20250%7C0%7C0%7C637641248372010261%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=YvQJVc%2BEbU5wPJN6FwboRmBey93DTu3%2BXHy%2F6egiwog%3D&reserved=0">
Osage</a> peoples, past, present, and future, and all of the original Indigenous peoples of the land upon which Duquesne University, Pittsburgh, PA stands.<span style="color:#500050"> <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2Fnative-land.ca%2F__%3B!!KGKeukY!hwVSpngdzjG6ntQbVc2XbH1KgZNaFcsVa_KOZGxfbG03aniAyA7g73mexh6YkpiS-Wll%24&data=04%7C01%7Csprefont%40buffalo.edu%7C13ede116975644c7f97508d95b5645af%7C96464a8af8ed40b199e25f6b50a20250%7C0%7C0%7C637641248372010261%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=K8dh4PQp3nWkNRQanlIq660CXB73P6vsK7e8%2BO7Heqs%3D&reserved=0" target="_blank"><span style="color:#1155CC">Whose
land are you on?<br>
</span></a></span></span></i><span style="font-size:8.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Susan Prefontaine <<a href="mailto:sprefont@buffalo.edu">sprefont@buffalo.edu</a>>
<br>
<b>Sent:</b> Monday, August 9, 2021 11:37 AM<br>
<b>To:</b> Heidi Card <<a href="mailto:cardh@duq.edu">cardh@duq.edu</a>>; Robyn M Gleasner <<a href="mailto:RGleasner@salud.unm.edu">RGleasner@salud.unm.edu</a>>; Timothy Mccarthy <<a href="mailto:tmmc@buffalo.edu">tmmc@buffalo.edu</a>>;
<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> RE: [Eril-l] [External] Re: Inconsistent problems with “Embase via Elsevier” in current version of Firefox and Chrome<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hi Heidi,<o:p></o:p></p>
<p class="MsoNormal">I did open a case with Elsevier and was told by our Embase consultant that they are familiar with the message, having experienced it themselves, and other customers are also reporting it. I was asked to open a case with Elsevier customer
support, as it is very important that they handle this issue.<o:p></o:p></p>
<p class="MsoNormal">I can update this thread when I hear back from customer support.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-family:"Times New Roman",serif">Susan Prefontaine<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Times New Roman",serif;color:#444444;background:white">Electronic Resources Team Coordinator</span><span style="font-family:"Times New Roman",serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Times New Roman",serif">University Libraries<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Times New Roman",serif">University at Buffalo/SUNY<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Times New Roman",serif">135 Lockwood Library Building<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Times New Roman",serif">Buffalo, NY 14260-2210<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Times New Roman",serif">716-645-8581<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Times New Roman",serif">716-645-5955 fax<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Times New Roman",serif"><a href="mailto:sprefont@buffalo.edu">sprefont@buffalo.edu</a><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal">Susan Prefontaine <b>From:</b> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Heidi Card<br>
<b>Sent:</b> Friday, August 6, 2021 8:32 AM<br>
<b>To:</b> Robyn M Gleasner <<a href="mailto:RGleasner@salud.unm.edu">RGleasner@salud.unm.edu</a>>; Timothy Mccarthy <<a href="mailto:tmmc@buffalo.edu">tmmc@buffalo.edu</a>>;
<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> Re: [Eril-l] [External] Re: Inconsistent problems with “Embase via Elsevier” in current version of Firefox and Chrome<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Hello all –<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Did anyone contact Elseiver and get a response? I did get one report of this late yesterday, but I can’t replicate any errors this morning.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Thanks & kind regards, <o:p></o:p></span></p>
<div style="border:none;border-bottom:double windowtext 2.25pt;padding:0in 0in 1.0pt 0in">
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Heidi <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal"><b><span style="font-size:14.0pt"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt">Heidi Card </span></b><span style="font-size:12.0pt">(she/her),<b> MA, MLIS</b><o:p></o:p></span></p>
<p class="MsoNormal"><i><span style="font-size:12.0pt">Access & Discovery Librarian</span></i><span style="font-size:12.0pt">,
<b>Collections & Metadata Services<o:p></o:p></b></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#2F5496">Gumberg Library | Duquesne University<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#2F5496;background:#FAFAFA">600 Forbes Avenue, Pittsburgh, PA 15282<br>
</span><span style="font-size:12.0pt"><a href="mailto:cardh@duq.edu">cardh@duq.edu</a> |
<span style="color:#2F5496">412.396.5233<o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#1F4E79"><a href="https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.duq.edu%2Flibrary&data=04%7C01%7Csprefont%40buffalo.edu%7C13ede116975644c7f97508d95b5645af%7C96464a8af8ed40b199e25f6b50a20250%7C0%7C0%7C637641248372020217%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=2VO9Atp67KHehITB75jg4fo3g18rSoTMR%2FZHzApod7c%3D&reserved=0"><span lang="EN" style="color:#1F4E79">www.duq.edu/library</span></a></span><span style="font-size:12.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><i><span style="font-size:8.0pt">I acknowledge and honor the
<a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shawnee-tribe.org%2F&data=04%7C01%7Csprefont%40buffalo.edu%7C13ede116975644c7f97508d95b5645af%7C96464a8af8ed40b199e25f6b50a20250%7C0%7C0%7C637641248372020217%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=bx7oBXQQbRpObqsDBhzezjkBR4EDZ7ltpLnHOeLjetQ%3D&reserved=0">
Shawnee</a> and <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.osagenation-nsn.gov%2F&data=04%7C01%7Csprefont%40buffalo.edu%7C13ede116975644c7f97508d95b5645af%7C96464a8af8ed40b199e25f6b50a20250%7C0%7C0%7C637641248372030173%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=knhFLRoO0nFVqtHstyPJ6ZrjXP52L%2Bzm2lilT4D%2FmjE%3D&reserved=0">
Osage</a> peoples, past, present, and future, and all of the original Indigenous peoples of the land upon which Duquesne University, Pittsburgh, PA stands.<span style="color:#500050"> <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2Fnative-land.ca%2F__%3B!!KGKeukY!hwVSpngdzjG6ntQbVc2XbH1KgZNaFcsVa_KOZGxfbG03aniAyA7g73mexh6YkpiS-Wll%24&data=04%7C01%7Csprefont%40buffalo.edu%7C13ede116975644c7f97508d95b5645af%7C96464a8af8ed40b199e25f6b50a20250%7C0%7C0%7C637641248372030173%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=HKwJergDY%2BiklAMMSryeSHQzOr7%2BFnRznjz8Rc2wuP4%3D&reserved=0" target="_blank"><span style="color:#1155CC">Whose
land are you on?<br>
</span></a></span></span></i><span style="font-size:8.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Robyn M Gleasner<br>
<b>Sent:</b> Thursday, August 5, 2021 5:40 PM<br>
<b>To:</b> Timothy Mccarthy <<a href="mailto:tmmc@buffalo.edu">tmmc@buffalo.edu</a>>;
<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> [External] Re: [Eril-l] Inconsistent problems with “Embase via Elsevier” in current version of Firefox and Chrome<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div>
<div>
<p class="MsoNormal" style="background:white"><span style="color:black">We are having access issues at the UNM Health Sciences Library too. Users have reported different error messages after authenticating. I would like to hear about solutions too.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal" style="background:white"><span style="color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="color:black">Robyn<o:p></o:p></span></p>
</div>
</div>
<div id="ms-outlook-mobile-signature">
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<p class="MsoNormal"><o:p> </o:p></p>
</div>
<p class="MsoNormal">Get <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=04%7C01%7Csprefont%40buffalo.edu%7C13ede116975644c7f97508d95b5645af%7C96464a8af8ed40b199e25f6b50a20250%7C0%7C0%7C637641248372040133%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=8fxzou0qO4zLDfagCy4h%2FeaDANUJ1V%2BgAJzi13gI9xY%3D&reserved=0">
Outlook for iOS</a><o:p></o:p></p>
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<hr size="1" width="98%" align="center">
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<p class="MsoNormal"><b><span style="color:black">From:</span></b><span style="color:black"> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>> on behalf of Timothy Mccarthy <<a href="mailto:tmmc@buffalo.edu">tmmc@buffalo.edu</a>><br>
<b>Sent:</b> Thursday, August 5, 2021 2:55:51 PM<br>
<b>To:</b> <a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a> <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> [Eril-l] Inconsistent problems with “Embase via Elsevier” in current version of Firefox and Chrome</span>
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<p class="MsoNormal" align="center" style="text-align:center"><strong><span style="font-family:"Calibri",sans-serif;color:black">[[-- External - this message has been sent from outside the University --]]</span></strong><o:p></o:p></p>
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<p class="xmsonormal">Hi All,<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">We’re having inconsistent problems with “Embase via Elsevier” in the current version of Firefox and Chrome, but not for all users. When we click on our EZProxied link for Embase (<a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2F%2Fwww.embase.com%2F__%3B!!KXH1hvEXyw!LlCfmIpgzxdpW-FM8Bfd6jdMklXMrqu-qEOviEcrqhzZvyxepWgl23Rdcux6Ro8t0ig0%24&data=04%7C01%7Csprefont%40buffalo.edu%7C13ede116975644c7f97508d95b5645af%7C96464a8af8ed40b199e25f6b50a20250%7C0%7C0%7C637641248372050097%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=BZ9j8E5Wnd7gAwbRK1d8djES43qyc28cukpvxbNXxPk%3D&reserved=0"><span style="color:windowtext">https://gate.lib.buffalo.edu/login?url=https://www.embase.com/</span></a>)
the page resolves to a mostly blank page as shown below and then an error page. We can’t figure out the problem so far. Has anyone else seen a similar problem and were you able to resolve it?<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">Thanks!<o:p></o:p></p>
<p class="xmsonormal">Tim<o:p></o:p></p>
<p class="xmsonormal"><u><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif">________________</span></u><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif">Tim McCarthy</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif">Technical Services Systems Librarian</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif">eResources Team</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif">University at Buffalo Libraries</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif">134 Lockwood Library</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif">Buffalo, NY 14260-2210</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif">Ph: (716) 645-8577</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif"><a href="mailto:tmmc@buffalo.edu">tmmc@buffalo.edu</a></span><o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal"><img border="0" width="325" height="359" style="width:3.3819in;height:3.743in" id="x_Picture_x0020_4" src="cid:image001.jpg@01D78DD5.9FCDBCD0"><o:p></o:p></p>
<p class="xmsonormal"><img border="0" width="645" height="229" style="width:6.7222in;height:2.3819in" id="x_Picture_x0020_5" src="cid:image002.jpg@01D78DD5.9FCDBCD0"><o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
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<p class="xmsonormal"><b>From:</b> Susan Prefontaine <<a href="mailto:sprefont@buffalo.edu">sprefont@buffalo.edu</a>>
<br>
<b>Sent:</b> Thursday, August 5, 2021 3:56 PM<br>
<b>To:</b> Timothy Mccarthy <<a href="mailto:tmmc@buffalo.edu">tmmc@buffalo.edu</a>>; Nancy Babb <<a href="mailto:babb@buffalo.edu">babb@buffalo.edu</a>>; Susan Bartl <<a href="mailto:unlsdb@buffalo.edu">unlsdb@buffalo.edu</a>>; Jennifer Frys <<a href="mailto:brand23@buffalo.edu">brand23@buffalo.edu</a>><br>
<b>Subject:</b> RE: Embase via Elsevier<o:p></o:p></p>
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<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">Maybe someone can shed some light on this. Do you want to send the email?<o:p></o:p></p>
<p class="xmsonormal">Sue<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
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<p class="xmsonormal"><b>From:</b> Timothy Mccarthy <<a href="mailto:tmmc@buffalo.edu">tmmc@buffalo.edu</a>>
<br>
<b>Sent:</b> Thursday, August 5, 2021 3:54 PM<br>
<b>To:</b> Nancy Babb <<a href="mailto:babb@buffalo.edu">babb@buffalo.edu</a>>; Susan Prefontaine <<a href="mailto:sprefont@buffalo.edu">sprefont@buffalo.edu</a>>; Susan Bartl <<a href="mailto:unlsdb@buffalo.edu">unlsdb@buffalo.edu</a>>; Jennifer Frys <<a href="mailto:brand23@buffalo.edu">brand23@buffalo.edu</a>><br>
<b>Subject:</b> RE: Embase via Elsevier<o:p></o:p></p>
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<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">Same for me. I wonder if asking about this on ERIL-L might be worthwhile? Tim<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
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<p class="xmsonormal"><b>From:</b> Nancy Babb <<a href="mailto:babb@buffalo.edu">babb@buffalo.edu</a>>
<br>
<b>Sent:</b> Thursday, August 5, 2021 3:52 PM<br>
<b>To:</b> Susan Prefontaine <<a href="mailto:sprefont@buffalo.edu">sprefont@buffalo.edu</a>>; Timothy Mccarthy <<a href="mailto:tmmc@buffalo.edu">tmmc@buffalo.edu</a>>; Susan Bartl <<a href="mailto:unlsdb@buffalo.edu">unlsdb@buffalo.edu</a>>; Jennifer Frys
<<a href="mailto:brand23@buffalo.edu">brand23@buffalo.edu</a>><br>
<b>Subject:</b> RE: Embase via Elsevier<o:p></o:p></p>
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<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">Mine is “Don’t enable HTTPS-Only Mode”<o:p></o:p></p>
<p class="xmsonormal">--Nancy<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
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<p class="xmsonormal"><b>From:</b> Susan Prefontaine <<a href="mailto:sprefont@buffalo.edu">sprefont@buffalo.edu</a>>
<br>
<b>Sent:</b> Thursday, August 5, 2021 3:50 PM<br>
<b>To:</b> Nancy Babb <<a href="mailto:babb@buffalo.edu">babb@buffalo.edu</a>>; Timothy Mccarthy <<a href="mailto:tmmc@buffalo.edu">tmmc@buffalo.edu</a>>; Susan Bartl <<a href="mailto:unlsdb@buffalo.edu">unlsdb@buffalo.edu</a>>; Jennifer Frys <<a href="mailto:brand23@buffalo.edu">brand23@buffalo.edu</a>><br>
<b>Subject:</b> RE: Embase via Elsevier<o:p></o:p></p>
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<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">Just curious, what does your Security have checked off for HTTPS-ONLY mode? Mine checks don’t enable HTTPS-Only mode.<o:p></o:p></p>
<p class="xmsonormal">Very bottom.<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
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<p class="xmsonormal"><b>From:</b> Susan Prefontaine <br>
<b>Sent:</b> Thursday, August 5, 2021 3:46 PM<br>
<b>To:</b> Nancy Babb <<a href="mailto:babb@buffalo.edu">babb@buffalo.edu</a>>; Timothy Mccarthy <<a href="mailto:tmmc@buffalo.edu">tmmc@buffalo.edu</a>>; Susan Bartl <<a href="mailto:unlsdb@buffalo.edu">unlsdb@buffalo.edu</a>>; Jennifer Frys <<a href="mailto:brand23@buffalo.edu">brand23@buffalo.edu</a>><br>
<b>Subject:</b> RE: Embase via Elsevier<o:p></o:p></p>
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<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">Only difference with mine is highlighted below. Tim’s says 866 MB.
<o:p></o:p></p>
<p class="xmsonormal"><img border="0" width="677" height="143" style="width:7.0555in;height:1.493in" id="x_Picture_x0020_3" src="cid:image003.png@01D78DD5.9FCDBCD0"><o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
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<p class="xmsonormal"><b>From:</b> Nancy Babb <<a href="mailto:babb@buffalo.edu">babb@buffalo.edu</a>>
<br>
<b>Sent:</b> Thursday, August 5, 2021 3:44 PM<br>
<b>To:</b> Timothy Mccarthy <<a href="mailto:tmmc@buffalo.edu">tmmc@buffalo.edu</a>>; Susan Prefontaine <<a href="mailto:sprefont@buffalo.edu">sprefont@buffalo.edu</a>>; Susan Bartl <<a href="mailto:unlsdb@buffalo.edu">unlsdb@buffalo.edu</a>>; Jennifer Frys
<<a href="mailto:brand23@buffalo.edu">brand23@buffalo.edu</a>><br>
<b>Subject:</b> RE: Embase via Elsevier<o:p></o:p></p>
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<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">Mine look the same! I have no idea.<o:p></o:p></p>
<p class="xmsonormal">--Nancy<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
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<p class="xmsonormal"><b>From:</b> Timothy Mccarthy <<a href="mailto:tmmc@buffalo.edu">tmmc@buffalo.edu</a>>
<br>
<b>Sent:</b> Thursday, August 5, 2021 3:40 PM<br>
<b>To:</b> Nancy Babb <<a href="mailto:babb@buffalo.edu">babb@buffalo.edu</a>>; Susan Prefontaine <<a href="mailto:sprefont@buffalo.edu">sprefont@buffalo.edu</a>>; Susan Bartl <<a href="mailto:unlsdb@buffalo.edu">unlsdb@buffalo.edu</a>>; Jennifer Frys <<a href="mailto:brand23@buffalo.edu">brand23@buffalo.edu</a>><br>
<b>Subject:</b> RE: Embase via Elsevier<o:p></o:p></p>
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<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">Here are my Firefox security settings. Tim<o:p></o:p></p>
<p class="xmsonormal"><img border="0" width="632" height="762" style="width:6.5833in;height:7.9375in" id="x_Picture_x0020_1" src="cid:image004.png@01D78DD5.9FCDBCD0"><o:p></o:p></p>
<p class="xmsonormal"><img border="0" width="685" height="212" style="width:7.1388in;height:2.2083in" id="x_Picture_x0020_2" src="cid:image005.png@01D78DD5.9FCDBCD0"><o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
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<p class="xmsonormal"><b>From:</b> Nancy Babb <<a href="mailto:babb@buffalo.edu">babb@buffalo.edu</a>>
<br>
<b>Sent:</b> Thursday, August 5, 2021 3:34 PM<br>
<b>To:</b> Timothy Mccarthy <<a href="mailto:tmmc@buffalo.edu">tmmc@buffalo.edu</a>>; Susan Prefontaine <<a href="mailto:sprefont@buffalo.edu">sprefont@buffalo.edu</a>>; Susan Bartl <<a href="mailto:unlsdb@buffalo.edu">unlsdb@buffalo.edu</a>>; Jennifer Frys
<<a href="mailto:brand23@buffalo.edu">brand23@buffalo.edu</a>><br>
<b>Subject:</b> RE: Embase via Elsevier<o:p></o:p></p>
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<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">I haven’t been able to trigger the error at all.<o:p></o:p></p>
<p class="xmsonormal">--Nancy<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
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<p class="xmsonormal"><b>From:</b> Timothy Mccarthy <<a href="mailto:tmmc@buffalo.edu">tmmc@buffalo.edu</a>>
<br>
<b>Sent:</b> Thursday, August 5, 2021 3:33 PM<br>
<b>To:</b> Susan Prefontaine <<a href="mailto:sprefont@buffalo.edu">sprefont@buffalo.edu</a>>; Nancy Babb <<a href="mailto:babb@buffalo.edu">babb@buffalo.edu</a>>; Susan Bartl <<a href="mailto:unlsdb@buffalo.edu">unlsdb@buffalo.edu</a>>; Jennifer Frys <<a href="mailto:brand23@buffalo.edu">brand23@buffalo.edu</a>><br>
<b>Subject:</b> RE: Embase via Elsevier<o:p></o:p></p>
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<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">I’m running Firefox 90.0.2 at work and home and I’m still seeing the problem. Tim<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
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<p class="xmsonormal"><b>From:</b> Susan Prefontaine <<a href="mailto:sprefont@buffalo.edu">sprefont@buffalo.edu</a>>
<br>
<b>Sent:</b> Thursday, August 5, 2021 3:28 PM<br>
<b>To:</b> Nancy Babb <<a href="mailto:babb@buffalo.edu">babb@buffalo.edu</a>>; Susan Bartl <<a href="mailto:unlsdb@buffalo.edu">unlsdb@buffalo.edu</a>>; Timothy Mccarthy <<a href="mailto:tmmc@buffalo.edu">tmmc@buffalo.edu</a>>; Jennifer Frys <<a href="mailto:brand23@buffalo.edu">brand23@buffalo.edu</a>><br>
<b>Subject:</b> RE: Embase via Elsevier<o:p></o:p></p>
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<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">…and <o:p></o:p></p>
<p class="xmsonormal"><b>“And now, I once again cleared cache & cookies, closed the browser, reopened it and…presto change-o! It’s working.”</b><o:p></o:p></p>
<p class="xmsonormal"><b> </b><o:p></o:p></p>
<p class="xmsonormal">Can we consider this resolved? I asked Donna to let me know if she encounters any more issues.<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">Sue<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
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<p class="xmsonormal"><b>From:</b> Susan Prefontaine <br>
<b>Sent:</b> Thursday, August 5, 2021 2:40 PM<br>
<b>To:</b> Nancy Babb (<a href="mailto:babb@buffalo.edu">babb@buffalo.edu</a>) <<a href="mailto:babb@buffalo.edu">babb@buffalo.edu</a>>; Susan Bartl <<a href="mailto:unlsdb@buffalo.edu">unlsdb@buffalo.edu</a>>; Timothy Mccarthy <<a href="mailto:tmmc@buffalo.edu">tmmc@buffalo.edu</a>>;
Jennifer Frys <<a href="mailto:brand23@buffalo.edu">brand23@buffalo.edu</a>><br>
<b>Subject:</b> Embase via Elsevier<o:p></o:p></p>
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<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">From Donna, who is using Chrome,<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal"><b>“Yes, I tried clearing the cache and cookies before I opened the ticket. Then, when I still couldn’t get Embase, I tried again. Then, after I could open it in an incognito window, I tried yet again…..<span style="color:black;background:yellow">still
can’t get it in Chrome unless I use an incognito window</span>. So, I’m doing something or……??”</b><o:p></o:p></p>
<p class="xmsonormal"><b> </b><o:p></o:p></p>
<p class="xmsonormal">Sue<o:p></o:p></p>
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