<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=Windows-1252">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:"Segoe UI";
panose-1:2 11 5 2 4 2 4 2 2 3;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
p.xmsonormal, li.xmsonormal, div.xmsonormal
{mso-style-name:x_msonormal;
margin:0in;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
span.EmailStyle25
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="#0563C1" vlink="purple" style="word-wrap:break-word">
<div class="WordSection1">
<p class="MsoNormal">Hi Heidi,<o:p></o:p></p>
<p class="MsoNormal">I did open a case with Elsevier and was told by our Embase consultant that they are familiar with the message, having experienced it themselves, and other customers are also reporting it. I was asked to open a case with Elsevier customer
support, as it is very important that they handle this issue.<o:p></o:p></p>
<p class="MsoNormal">I can update this thread when I hear back from customer support.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-family:"Times New Roman",serif">Susan Prefontaine<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Times New Roman",serif;color:#444444;background:white">Electronic Resources Team Coordinator</span><span style="font-family:"Times New Roman",serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Times New Roman",serif">University Libraries<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Times New Roman",serif">University at Buffalo/SUNY<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Times New Roman",serif">135 Lockwood Library Building<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Times New Roman",serif">Buffalo, NY 14260-2210<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Times New Roman",serif">716-645-8581<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Times New Roman",serif">716-645-5955 fax<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Times New Roman",serif"><a href="mailto:sprefont@buffalo.edu">sprefont@buffalo.edu</a><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal">Susan Prefontaine <b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org>
<b>On Behalf Of </b>Heidi Card<br>
<b>Sent:</b> Friday, August 6, 2021 8:32 AM<br>
<b>To:</b> Robyn M Gleasner <RGleasner@salud.unm.edu>; Timothy Mccarthy <tmmc@buffalo.edu>; eril-l@lists.eril-l.org<br>
<b>Subject:</b> Re: [Eril-l] [External] Re: Inconsistent problems with “Embase via Elsevier” in current version of Firefox and Chrome<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Hello all –<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Did anyone contact Elseiver and get a response? I did get one report of this late yesterday, but I can’t replicate any errors this morning.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Thanks & kind regards, <o:p></o:p></span></p>
<div style="border:none;border-bottom:double windowtext 2.25pt;padding:0in 0in 1.0pt 0in">
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Heidi <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal"><b><span style="font-size:14.0pt"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt">Heidi Card </span></b><span style="font-size:12.0pt">(she/her),<b> MA, MLIS</b><o:p></o:p></span></p>
<p class="MsoNormal"><i><span style="font-size:12.0pt">Access & Discovery Librarian</span></i><span style="font-size:12.0pt">,
<b>Collections & Metadata Services<o:p></o:p></b></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#2F5496">Gumberg Library | Duquesne University<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#2F5496;background:#FAFAFA">600 Forbes Avenue, Pittsburgh, PA 15282<br>
</span><span style="font-size:12.0pt"><a href="mailto:cardh@duq.edu">cardh@duq.edu</a> |
<span style="color:#2F5496">412.396.5233<o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#1F4E79"><a href="https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.duq.edu%2Flibrary&data=04%7C01%7Csprefont%40buffalo.edu%7C8a8af2b39e9a4709ea2908d959dca8ee%7C96464a8af8ed40b199e25f6b50a20250%7C0%7C0%7C637639627032528339%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=7VOBIo%2FMoH6Ifph4VPBUEVJdGl0%2BQw6KeuAxQjyaF60%3D&reserved=0"><span lang="EN" style="color:#1F4E79">www.duq.edu/library</span></a></span><span style="font-size:12.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><i><span style="font-size:8.0pt">I acknowledge and honor the
<a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shawnee-tribe.org%2F&data=04%7C01%7Csprefont%40buffalo.edu%7C8a8af2b39e9a4709ea2908d959dca8ee%7C96464a8af8ed40b199e25f6b50a20250%7C0%7C0%7C637639627032538294%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=aFsaP87xOdksG9bZl0koVrJIH0IIc913WnEQJgru%2Fb8%3D&reserved=0">
Shawnee</a> and <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.osagenation-nsn.gov%2F&data=04%7C01%7Csprefont%40buffalo.edu%7C8a8af2b39e9a4709ea2908d959dca8ee%7C96464a8af8ed40b199e25f6b50a20250%7C0%7C0%7C637639627032538294%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=4SwESteFUTu565fdivh9Tx%2BM02n3LdbLaIsjfkvBqmY%3D&reserved=0">
Osage</a> peoples, past, present, and future, and all of the original Indigenous peoples of the land upon which Duquesne University, Pittsburgh, PA stands.<span style="color:#500050"> <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2Fnative-land.ca%2F__%3B!!KGKeukY!hwVSpngdzjG6ntQbVc2XbH1KgZNaFcsVa_KOZGxfbG03aniAyA7g73mexh6YkpiS-Wll%24&data=04%7C01%7Csprefont%40buffalo.edu%7C8a8af2b39e9a4709ea2908d959dca8ee%7C96464a8af8ed40b199e25f6b50a20250%7C0%7C0%7C637639627032548252%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=j5mvoe04mcXsUFLCumxcZ1Ja3zWcrJ3vQ9gymE8py9o%3D&reserved=0" target="_blank"><span style="color:#1155CC">Whose
land are you on?<br>
</span></a></span></span></i><span style="font-size:8.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Robyn M Gleasner<br>
<b>Sent:</b> Thursday, August 5, 2021 5:40 PM<br>
<b>To:</b> Timothy Mccarthy <<a href="mailto:tmmc@buffalo.edu">tmmc@buffalo.edu</a>>;
<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> [External] Re: [Eril-l] Inconsistent problems with “Embase via Elsevier” in current version of Firefox and Chrome<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div>
<div>
<p class="MsoNormal" style="background:white"><span style="color:black">We are having access issues at the UNM Health Sciences Library too. Users have reported different error messages after authenticating. I would like to hear about solutions too.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal" style="background:white"><span style="color:black"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal" style="background:white"><span style="color:black">Robyn<o:p></o:p></span></p>
</div>
</div>
<div id="ms-outlook-mobile-signature">
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<p class="MsoNormal">Get <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=04%7C01%7Csprefont%40buffalo.edu%7C8a8af2b39e9a4709ea2908d959dca8ee%7C96464a8af8ed40b199e25f6b50a20250%7C0%7C0%7C637639627032637858%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=nq4fIo5agIpGKJayaC0KsCDWwJz8%2FuD8WZduuf7vzQc%3D&reserved=0">
Outlook for iOS</a><o:p></o:p></p>
</div>
</div>
<div class="MsoNormal" align="center" style="text-align:center">
<hr size="1" width="98%" align="center">
</div>
<div id="divRplyFwdMsg">
<p class="MsoNormal"><b><span style="color:black">From:</span></b><span style="color:black"> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>> on behalf of Timothy Mccarthy <<a href="mailto:tmmc@buffalo.edu">tmmc@buffalo.edu</a>><br>
<b>Sent:</b> Thursday, August 5, 2021 2:55:51 PM<br>
<b>To:</b> <a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a> <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> [Eril-l] Inconsistent problems with “Embase via Elsevier” in current version of Firefox and Chrome</span>
<o:p></o:p></p>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
</div>
<div>
<div>
<div align="center">
<table class="MsoNormalTable" border="1" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;background:fuchsia">
<tbody>
<tr>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal" align="center" style="text-align:center"><strong><span style="font-family:"Calibri",sans-serif;color:black">[[-- External - this message has been sent from outside the University --]]</span></strong><o:p></o:p></p>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="xmsonormal">Hi All,<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">We’re having inconsistent problems with “Embase via Elsevier” in the current version of Firefox and Chrome, but not for all users. When we click on our EZProxied link for Embase (<a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2F%2Fwww.embase.com%2F__%3B!!KXH1hvEXyw!LlCfmIpgzxdpW-FM8Bfd6jdMklXMrqu-qEOviEcrqhzZvyxepWgl23Rdcux6Ro8t0ig0%24&data=04%7C01%7Csprefont%40buffalo.edu%7C8a8af2b39e9a4709ea2908d959dca8ee%7C96464a8af8ed40b199e25f6b50a20250%7C0%7C0%7C637639627032637858%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=mqU%2BwU5wxdkj%2BCYW5PKaebnvp436wE5dGu%2FKCt3ICQQ%3D&reserved=0"><span style="color:windowtext">https://gate.lib.buffalo.edu/login?url=https://www.embase.com/</span></a>)
the page resolves to a mostly blank page as shown below and then an error page. We can’t figure out the problem so far. Has anyone else seen a similar problem and were you able to resolve it?<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">Thanks!<o:p></o:p></p>
<p class="xmsonormal">Tim<o:p></o:p></p>
<p class="xmsonormal"><u><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif">________________</span></u><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif">Tim McCarthy</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif">Technical Services Systems Librarian</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif">eResources Team</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif">University at Buffalo Libraries</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif">134 Lockwood Library</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif">Buffalo, NY 14260-2210</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif">Ph: (716) 645-8577</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif"><a href="mailto:tmmc@buffalo.edu">tmmc@buffalo.edu</a></span><o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal"><img border="0" width="325" height="359" style="width:3.3819in;height:3.743in" id="x_Picture_x0020_4" src="cid:image001.jpg@01D78D13.118BF940"><o:p></o:p></p>
<p class="xmsonormal"><img border="0" width="645" height="229" style="width:6.7222in;height:2.3819in" id="x_Picture_x0020_5" src="cid:image002.jpg@01D78D13.118BF940"><o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="xmsonormal"><b>From:</b> Susan Prefontaine <<a href="mailto:sprefont@buffalo.edu">sprefont@buffalo.edu</a>>
<br>
<b>Sent:</b> Thursday, August 5, 2021 3:56 PM<br>
<b>To:</b> Timothy Mccarthy <<a href="mailto:tmmc@buffalo.edu">tmmc@buffalo.edu</a>>; Nancy Babb <<a href="mailto:babb@buffalo.edu">babb@buffalo.edu</a>>; Susan Bartl <<a href="mailto:unlsdb@buffalo.edu">unlsdb@buffalo.edu</a>>; Jennifer Frys <<a href="mailto:brand23@buffalo.edu">brand23@buffalo.edu</a>><br>
<b>Subject:</b> RE: Embase via Elsevier<o:p></o:p></p>
</div>
</div>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">Maybe someone can shed some light on this. Do you want to send the email?<o:p></o:p></p>
<p class="xmsonormal">Sue<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="xmsonormal"><b>From:</b> Timothy Mccarthy <<a href="mailto:tmmc@buffalo.edu">tmmc@buffalo.edu</a>>
<br>
<b>Sent:</b> Thursday, August 5, 2021 3:54 PM<br>
<b>To:</b> Nancy Babb <<a href="mailto:babb@buffalo.edu">babb@buffalo.edu</a>>; Susan Prefontaine <<a href="mailto:sprefont@buffalo.edu">sprefont@buffalo.edu</a>>; Susan Bartl <<a href="mailto:unlsdb@buffalo.edu">unlsdb@buffalo.edu</a>>; Jennifer Frys <<a href="mailto:brand23@buffalo.edu">brand23@buffalo.edu</a>><br>
<b>Subject:</b> RE: Embase via Elsevier<o:p></o:p></p>
</div>
</div>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">Same for me. I wonder if asking about this on ERIL-L might be worthwhile? Tim<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="xmsonormal"><b>From:</b> Nancy Babb <<a href="mailto:babb@buffalo.edu">babb@buffalo.edu</a>>
<br>
<b>Sent:</b> Thursday, August 5, 2021 3:52 PM<br>
<b>To:</b> Susan Prefontaine <<a href="mailto:sprefont@buffalo.edu">sprefont@buffalo.edu</a>>; Timothy Mccarthy <<a href="mailto:tmmc@buffalo.edu">tmmc@buffalo.edu</a>>; Susan Bartl <<a href="mailto:unlsdb@buffalo.edu">unlsdb@buffalo.edu</a>>; Jennifer Frys
<<a href="mailto:brand23@buffalo.edu">brand23@buffalo.edu</a>><br>
<b>Subject:</b> RE: Embase via Elsevier<o:p></o:p></p>
</div>
</div>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">Mine is “Don’t enable HTTPS-Only Mode”<o:p></o:p></p>
<p class="xmsonormal">--Nancy<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="xmsonormal"><b>From:</b> Susan Prefontaine <<a href="mailto:sprefont@buffalo.edu">sprefont@buffalo.edu</a>>
<br>
<b>Sent:</b> Thursday, August 5, 2021 3:50 PM<br>
<b>To:</b> Nancy Babb <<a href="mailto:babb@buffalo.edu">babb@buffalo.edu</a>>; Timothy Mccarthy <<a href="mailto:tmmc@buffalo.edu">tmmc@buffalo.edu</a>>; Susan Bartl <<a href="mailto:unlsdb@buffalo.edu">unlsdb@buffalo.edu</a>>; Jennifer Frys <<a href="mailto:brand23@buffalo.edu">brand23@buffalo.edu</a>><br>
<b>Subject:</b> RE: Embase via Elsevier<o:p></o:p></p>
</div>
</div>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">Just curious, what does your Security have checked off for HTTPS-ONLY mode? Mine checks don’t enable HTTPS-Only mode.<o:p></o:p></p>
<p class="xmsonormal">Very bottom.<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="xmsonormal"><b>From:</b> Susan Prefontaine <br>
<b>Sent:</b> Thursday, August 5, 2021 3:46 PM<br>
<b>To:</b> Nancy Babb <<a href="mailto:babb@buffalo.edu">babb@buffalo.edu</a>>; Timothy Mccarthy <<a href="mailto:tmmc@buffalo.edu">tmmc@buffalo.edu</a>>; Susan Bartl <<a href="mailto:unlsdb@buffalo.edu">unlsdb@buffalo.edu</a>>; Jennifer Frys <<a href="mailto:brand23@buffalo.edu">brand23@buffalo.edu</a>><br>
<b>Subject:</b> RE: Embase via Elsevier<o:p></o:p></p>
</div>
</div>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">Only difference with mine is highlighted below. Tim’s says 866 MB.
<o:p></o:p></p>
<p class="xmsonormal"><img border="0" width="677" height="143" style="width:7.0555in;height:1.493in" id="x_Picture_x0020_3" src="cid:image003.png@01D78D13.118BF940"><o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="xmsonormal"><b>From:</b> Nancy Babb <<a href="mailto:babb@buffalo.edu">babb@buffalo.edu</a>>
<br>
<b>Sent:</b> Thursday, August 5, 2021 3:44 PM<br>
<b>To:</b> Timothy Mccarthy <<a href="mailto:tmmc@buffalo.edu">tmmc@buffalo.edu</a>>; Susan Prefontaine <<a href="mailto:sprefont@buffalo.edu">sprefont@buffalo.edu</a>>; Susan Bartl <<a href="mailto:unlsdb@buffalo.edu">unlsdb@buffalo.edu</a>>; Jennifer Frys
<<a href="mailto:brand23@buffalo.edu">brand23@buffalo.edu</a>><br>
<b>Subject:</b> RE: Embase via Elsevier<o:p></o:p></p>
</div>
</div>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">Mine look the same! I have no idea.<o:p></o:p></p>
<p class="xmsonormal">--Nancy<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="xmsonormal"><b>From:</b> Timothy Mccarthy <<a href="mailto:tmmc@buffalo.edu">tmmc@buffalo.edu</a>>
<br>
<b>Sent:</b> Thursday, August 5, 2021 3:40 PM<br>
<b>To:</b> Nancy Babb <<a href="mailto:babb@buffalo.edu">babb@buffalo.edu</a>>; Susan Prefontaine <<a href="mailto:sprefont@buffalo.edu">sprefont@buffalo.edu</a>>; Susan Bartl <<a href="mailto:unlsdb@buffalo.edu">unlsdb@buffalo.edu</a>>; Jennifer Frys <<a href="mailto:brand23@buffalo.edu">brand23@buffalo.edu</a>><br>
<b>Subject:</b> RE: Embase via Elsevier<o:p></o:p></p>
</div>
</div>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">Here are my Firefox security settings. Tim<o:p></o:p></p>
<p class="xmsonormal"><img border="0" width="632" height="762" style="width:6.5833in;height:7.9375in" id="x_Picture_x0020_1" src="cid:image004.png@01D78D13.118BF940"><o:p></o:p></p>
<p class="xmsonormal"><img border="0" width="685" height="212" style="width:7.1388in;height:2.2083in" id="x_Picture_x0020_2" src="cid:image005.png@01D78D13.118BF940"><o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="xmsonormal"><b>From:</b> Nancy Babb <<a href="mailto:babb@buffalo.edu">babb@buffalo.edu</a>>
<br>
<b>Sent:</b> Thursday, August 5, 2021 3:34 PM<br>
<b>To:</b> Timothy Mccarthy <<a href="mailto:tmmc@buffalo.edu">tmmc@buffalo.edu</a>>; Susan Prefontaine <<a href="mailto:sprefont@buffalo.edu">sprefont@buffalo.edu</a>>; Susan Bartl <<a href="mailto:unlsdb@buffalo.edu">unlsdb@buffalo.edu</a>>; Jennifer Frys
<<a href="mailto:brand23@buffalo.edu">brand23@buffalo.edu</a>><br>
<b>Subject:</b> RE: Embase via Elsevier<o:p></o:p></p>
</div>
</div>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">I haven’t been able to trigger the error at all.<o:p></o:p></p>
<p class="xmsonormal">--Nancy<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="xmsonormal"><b>From:</b> Timothy Mccarthy <<a href="mailto:tmmc@buffalo.edu">tmmc@buffalo.edu</a>>
<br>
<b>Sent:</b> Thursday, August 5, 2021 3:33 PM<br>
<b>To:</b> Susan Prefontaine <<a href="mailto:sprefont@buffalo.edu">sprefont@buffalo.edu</a>>; Nancy Babb <<a href="mailto:babb@buffalo.edu">babb@buffalo.edu</a>>; Susan Bartl <<a href="mailto:unlsdb@buffalo.edu">unlsdb@buffalo.edu</a>>; Jennifer Frys <<a href="mailto:brand23@buffalo.edu">brand23@buffalo.edu</a>><br>
<b>Subject:</b> RE: Embase via Elsevier<o:p></o:p></p>
</div>
</div>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">I’m running Firefox 90.0.2 at work and home and I’m still seeing the problem. Tim<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="xmsonormal"><b>From:</b> Susan Prefontaine <<a href="mailto:sprefont@buffalo.edu">sprefont@buffalo.edu</a>>
<br>
<b>Sent:</b> Thursday, August 5, 2021 3:28 PM<br>
<b>To:</b> Nancy Babb <<a href="mailto:babb@buffalo.edu">babb@buffalo.edu</a>>; Susan Bartl <<a href="mailto:unlsdb@buffalo.edu">unlsdb@buffalo.edu</a>>; Timothy Mccarthy <<a href="mailto:tmmc@buffalo.edu">tmmc@buffalo.edu</a>>; Jennifer Frys <<a href="mailto:brand23@buffalo.edu">brand23@buffalo.edu</a>><br>
<b>Subject:</b> RE: Embase via Elsevier<o:p></o:p></p>
</div>
</div>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">…and <o:p></o:p></p>
<p class="xmsonormal"><b>“And now, I once again cleared cache & cookies, closed the browser, reopened it and…presto change-o! It’s working.”</b><o:p></o:p></p>
<p class="xmsonormal"><b> </b><o:p></o:p></p>
<p class="xmsonormal">Can we consider this resolved? I asked Donna to let me know if she encounters any more issues.<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">Sue<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="xmsonormal"><b>From:</b> Susan Prefontaine <br>
<b>Sent:</b> Thursday, August 5, 2021 2:40 PM<br>
<b>To:</b> Nancy Babb (<a href="mailto:babb@buffalo.edu">babb@buffalo.edu</a>) <<a href="mailto:babb@buffalo.edu">babb@buffalo.edu</a>>; Susan Bartl <<a href="mailto:unlsdb@buffalo.edu">unlsdb@buffalo.edu</a>>; Timothy Mccarthy <<a href="mailto:tmmc@buffalo.edu">tmmc@buffalo.edu</a>>;
Jennifer Frys <<a href="mailto:brand23@buffalo.edu">brand23@buffalo.edu</a>><br>
<b>Subject:</b> Embase via Elsevier<o:p></o:p></p>
</div>
</div>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">From Donna, who is using Chrome,<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal"><b>“Yes, I tried clearing the cache and cookies before I opened the ticket. Then, when I still couldn’t get Embase, I tried again. Then, after I could open it in an incognito window, I tried yet again…..<span style="color:black;background:yellow">still
can’t get it in Chrome unless I use an incognito window</span>. So, I’m doing something or……??”</b><o:p></o:p></p>
<p class="xmsonormal"><b> </b><o:p></o:p></p>
<p class="xmsonormal">Sue<o:p></o:p></p>
</div>
</div>
</div>
</body>
</html>