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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal>Hello!<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>My colleagues and I have been attempting for 2 months to renew our library’s subscription to the allAfrica database, however after several emails, phone calls, and messages submitted through their website we still have not received a response. I am reaching out to this community to see if anyone has experienced this with the allAfrica provider and/or if anyone has any contact information that might be helpful – I am listing the emails and phone number we have tried. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><a href="mailto:admin@allafrica.com">admin@allafrica.com</a> <o:p></o:p></p><p class=MsoNormal><a href="mailto:commerce-service@allafrica.com">commerce-service@allafrica.com</a> <o:p></o:p></p><p class=MsoNormal><span style='font-size:10.0pt'>1.202.546.0777<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thanks for your help! <o:p></o:p></p><p class=MsoNormal>Marcia<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><b><span style='font-size:12.0pt;color:#0070C0;letter-spacing:.4pt;background:white'>Marcia</span></b><b><span style='font-size:14.0pt;color:#0070C0;letter-spacing:.4pt;background:white'> </span></b><b><span style='font-size:12.0pt;color:#0070C0;letter-spacing:.4pt;background:white'>Lee</span></b><span style='font-size:11.5pt;color:#232323;letter-spacing:.4pt'><br></span><span style='color:#232323;letter-spacing:.4pt;background:white'>eResources & Acquisitions Librarian<br>Grand Valley State University Libraries<br>Pronouns: she/her/hers</span><i><span style='font-size:11.5pt;color:#232323;letter-spacing:.4pt;background:white'><br></span></i><span style='color:#232323;letter-spacing:.4pt;background:white'>616-331-9164</span><span style='color:#232323;letter-spacing:.4pt'><br></span><span style='letter-spacing:.4pt;background:white'><a href="mailto:leemarci@gvsu.edu">leemarci@gvsu.edu</a></span><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>