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We're entitled on our IP range too. Pleased that the WAYFless institutional link is persistent for SAML authentication.</div>
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<font size="3" face="Arial"><span style="margin:0px; font-size:11pt">Kind regards,</span></font></div>
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<strong style="color:rgb(0,50,91); font-family:Arial; font-size:14.6667px">Dom Benson</strong></div>
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<span style="margin:0px; font-weight:normal; font-size:14.6667px; font-family:Arial; color:rgb(0,50,91)">Research Outputs & Visibility Manager</span></div>
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<span style="margin:0px; font-weight:bold; font-size:14.6667px; font-family:Arial; color:rgb(190,15,52)">T</span><span style="margin:0px; font-weight:normal; font-size:14.6667px; font-family:Arial; color:rgb(0,50,91)"> </span><span style="margin:0px; font-weight:normal; font-size:14.6667px; font-family:Arial; color:rgb(0,50,91)">+44(0)1895
266143</span>
<p style="margin-top:0px; margin-bottom:0px"><span style="margin:0px; font-size:medium; font-family:Arial; color:rgb(32,31,30)"><span style="margin:0px; font-size:10pt; font-family:Arial,sans-serif; color:rgb(190,15,52)"></span></span></p>
<p style="color:rgb(0,50,91); font-family:Arial; font-size:14.6667px"><strong style="font-weight:bold">Brunel University London</strong></p>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> on behalf of Hewitt, Vivien <Vivien.Hewitt@health.wa.gov.au><br>
<b>Sent:</b> 10 February 2021 23:38<br>
<b>To:</b> Eagleson, Laurie E - (eagleson) <eagleson@arizona.edu>; Eugenia Beh <eugebeh@gmail.com>; LibLicense-L Discussion Forum <LIBLICENSE-L@listserv.crl.edu>; eril-l@lists.eril-l.org <eril-l@lists.eril-l.org><br>
<b>Subject:</b> Re: [Eril-l] [EXT]Re: The new degruyter.com is now live.</font>
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<p class="x_MsoNormal"><span style="font-size:11.0pt">Hi Eugenia</span></p>
<p class="x_MsoNormal"><span style="font-size:11.0pt"> </span></p>
<p class="x_MsoNormal"><span style="font-size:11.0pt">Laurie and I had been working together to try and resolve the loss of access on the new platform – it’s great that their access is now working correctly. Unfortunately we have not been so lucky! Three of
our libraries are affected, but one of our libraries appears to be set up correctly and has access. That is very strange as we are all set up in an identical way (access via registered Ezproxy IP address). Yesterday afternoon I had an online meeting with
one of the De Gruyter team to try and resolve the problem.</span></p>
<p class="x_MsoNormal"><span style="font-size:11.0pt"> </span></p>
<p class="x_MsoNormal"><span style="font-size:11.0pt">Unlike Laurie’s organization we were not recognised at all on the new platform, but our IP addresses are correctly registered and subscribed titles are activate in their system. I checked again this morning
but we still have no access so the cause of our problem has not yet been identified.
</span></p>
<p class="x_MsoNormal"><span style="font-size:11.0pt"> </span></p>
<p class="x_MsoNormal"><span style="font-size:11.0pt">At this stage De Gruyter is not using the IP Registry system for providing organisational IP addresses so that is definitely not the problem.</span></p>
<p class="x_MsoNormal"><span style="font-size:11.0pt"> </span></p>
<p class="x_MsoNormal"><span style="font-size:11.0pt">I have pasted screenshots for one of our a libraries without access and the library with access.</span></p>
<p class="x_MsoNormal"><span style="font-size:11.0pt"> </span></p>
<p class="x_MsoNormal"><img width="711" height="121" id="x_Picture_x0020_2" style="width:7.4062in; height:1.2604in" data-outlook-trace="F:1|T:1" src="cid:image001.png@01D70048.E4AD58D0"><span style="font-size:11.0pt"></span></p>
<p class="x_MsoNormal"><span style="font-size:11.0pt"> </span></p>
<p class="x_MsoNormal"><img width="712" height="121" id="x_Picture_x0020_1" style="width:7.4166in; height:1.2604in" data-outlook-trace="F:1|T:1" src="cid:image002.png@01D70048.E4AD58D0"><span style="font-size:11.0pt"></span></p>
<p class="x_MsoNormal"><span style="font-size:11.0pt"> </span></p>
<p class="x_MsoNormal"><span style="font-size:11.0pt">De Gruyter have provided us with a special links and a passcode so that we can provide our clinicians with access while they try and resolve the problem.
</span></p>
<p class="x_MsoNormal"><span style="font-size:11.0pt"> </span></p>
<p class="x_MsoNormal"><span style="font-size:11.0pt">I am wondering now whether there might be a conflict somewhere in our Ezproxy configs, so I will be playing around with that later today.</span></p>
<p class="x_MsoNormal"><span style="font-size:11.0pt"> </span></p>
<p class="x_MsoNormal"><span style="font-size:11.0pt">Kind regards</span></p>
<p class="x_MsoNormal"><span style="font-size:11.0pt">Vivien</span></p>
<p class="x_MsoNormal"><span style="font-size:11.0pt"> </span></p>
<p class="x_MsoNormal"><b><span lang="EN-GB" style="font-family:"Arial",sans-serif; color:navy">Vivien Hewitt |</span></b><span lang="EN-GB" style="font-family:"Arial",sans-serif; color:navy"> Electronic Services Librarian
</span><span lang="EN-GB" style="font-family:"Arial",sans-serif"></span></p>
<p class="x_MsoNormal" style="line-height:120%"><b><span style="font-family:"Arial",sans-serif; color:navy">South Metropolitan Health Service</span></b></p>
<p class="x_MsoNormal"><span lang="EN-GB" style="font-family:"Arial",sans-serif; color:navy">E:
</span><span style="font-size:11.0pt"><a href="mailto:vivien.hewitt@health.wa.gov.au" title="mailto:vivien.hewitt@health.wa.gov.au"><span lang="EN-GB" style="font-size:10.0pt; font-family:"Arial",sans-serif; color:navy">vivien.hewitt@health.wa.gov.au</span></a></span><span lang="EN-GB" style="font-family:"Arial",sans-serif; color:navy"></span></p>
<p class="x_MsoNormal"><span style="font-size:11.0pt"><a href="http://selibrary.health.wa.gov.au/"><span lang="EN-GB" style="font-size:10.0pt; font-family:"Arial",sans-serif; color:navy">http://selibrary.health.wa.gov.au</span></a></span><span lang="EN-GB" style="font-family:"Arial",sans-serif; color:navy"></span></p>
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<p class="x_MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> Eril-l <eril-l-bounces@lists.eril-l.org>
<b>On Behalf Of </b>Eagleson, Laurie E - (eagleson)<br>
<b>Sent:</b> Thursday, 11 February 2021 7:21 AM<br>
<b>To:</b> Eugenia Beh <eugebeh@gmail.com>; LibLicense-L Discussion Forum <LIBLICENSE-L@listserv.crl.edu>; eril-l@lists.eril-l.org<br>
<b>Subject:</b> Re: [Eril-l] [EXT]Re: The new degruyter.com is now live.</span></p>
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<pre style="line-height:11.0pt; background:#FFEB9C"><b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#9C6500"> CAUTION External Communication:</span></b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:black"> This email originated from outside of the organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. </span></pre>
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<p class="x_MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Yes!! I’d been in contact with them since early last week, and we finally got access to our journals and ebooks restored yesterday. I don’t know for sure what the problem was, but I suspected
that outdated or incomplete account information was migrated, since the De Gruyter pages were showing our Health Sciences Library at the upper right (and just one title under My Products) when accessed on campus or through proxy. Now, it shows University of
Arizona Lib there and all of our entitlements. </span></p>
<p class="x_MsoNormal"><span lang="EN-US" style="font-size:11.0pt">I was aware of one other library in Australia on the EZproxy listserv that had also lost access after the migration. In fact, it was their message that caused me to check and find we had the
same problem. As of yesterday, they still did not have access. But since no one else mentioned having problems on that list, it is possible that only some libraries were affected.</span></p>
<p class="x_MsoNormal"><span lang="EN-US" style="font-size:11.0pt"> </span></p>
<p class="x_MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Laurie Eagleson</span></p>
<p class="x_MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Technical Services Librarian</span></p>
<p class="x_MsoNormal"><span lang="EN-US" style="font-size:11.0pt">University of Arizona Libraries</span></p>
<p class="x_MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Tucson, AZ 85721 USA</span></p>
<p class="x_MsoNormal"><span lang="EN-US" style="font-size:11.0pt"> </span></p>
<p class="x_MsoNormal"><span lang="EN-US" style="font-size:11.0pt"> </span></p>
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<p class="x_MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Eugenia Beh<br>
<b>Sent:</b> Wednesday, February 10, 2021 3:38 PM<br>
<b>To:</b> LibLicense-L Discussion Forum <<a href="mailto:LIBLICENSE-L@listserv.crl.edu">LIBLICENSE-L@listserv.crl.edu</a>>;
<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> [EXT]Re: [Eril-l] The new degruyter.com is now live.</span></p>
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<p class="x_MsoNormal"><span lang="EN-US" style="font-size:11.0pt"> </span></p>
<p align="center" style="text-align:center"><strong><span lang="EN-US" style="font-family:"Calibri",sans-serif; color:red">External Email</span></strong><span lang="EN-US"></span></p>
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<p class="x_MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Hello, did anyone else lose access to their titles with the new
<a href="https://urldefense.com/v3/__http:/degruyter.com__;!!Lav448XFWxY!qvxJO8DDG8yvuN_8yJty-3_lKMk3NxXRUXo3TkhXMouYccEQNF-F_lCFP6rE9wz_728b4klf$">
degruyter.com</a>? At the MIT Libraries, we are unable to access any of our entitlements.</span></p>
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<p class="x_MsoNormal"><span lang="EN-US" style="font-size:11.0pt"> </span></p>
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<p class="x_MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Many thanks,</span></p>
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<p class="x_MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Eugenia</span></p>
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<p class="x_MsoNormal"><span lang="EN-US" style="font-size:11.0pt"> </span></p>
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<p class="x_MsoNormal"><span lang="EN-US" style="font-size:11.0pt">On Mon, Feb 8, 2021 at 9:49 PM LIBLICENSE <<a href="mailto:liblicense@gmail.com">liblicense@gmail.com</a>> wrote:</span></p>
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<p class="x_MsoNormal"><span lang="EN-US" style="font-size:11.0pt">From: "Nardozzi, Caitlyn" <<a href="mailto:Caitlyn.Nardozzi@degruyter.com" target="_blank">Caitlyn.Nardozzi@degruyter.com</a>></span></p>
<div>
<p class="x_MsoNormal" style="margin-bottom:12.0pt"><span lang="EN-US" style="font-size:11.0pt">Date: Mon, 8 Feb 2021 15:06:29 +0000</span></p>
<div>
<div>
<p class="x_MsoNormal" style=""><span lang="EN-US" style="font-size:11.0pt">The new
<a href="https://urldefense.com/v3/__https:/www.degruyter.com/__;!!Lav448XFWxY!qvxJO8DDG8yvuN_8yJty-3_lKMk3NxXRUXo3TkhXMouYccEQNF-F_lCFP6rE9wz_72rO_L95$" target="_blank">
degruyter.com</a> is now live.</span></p>
<p class="x_MsoNormal" style=""><span lang="EN-US" style="font-size:11.0pt">Developed with users in mind, the new website offers;</span></p>
<ul type="disc">
<li class="x_MsoNormal" style=""><span lang="EN-GB" style="font-size:11.0pt">A fast, stable and secure digital research platform</span><span lang="EN-US" style="font-size:11.0pt"></span></li><li class="x_MsoNormal" style=""><span lang="EN-GB" style="font-size:11.0pt">Seamless online access to scholarly research
</span><span lang="EN-US" style="font-size:11.0pt"></span></li><li class="x_MsoNormal" style=""><span lang="EN-GB" style="font-size:11.0pt">600% faster and 100% secure platform thanks to cutting-edge technology</span><span lang="EN-US" style="font-size:11.0pt"></span></li><li class="x_MsoNormal" style=""><span lang="EN-GB" style="font-size:11.0pt">100% availability of all licensed content
</span><span lang="EN-US" style="font-size:11.0pt"></span></li></ul>
<p style="margin-bottom:0cm; margin-bottom:.0001pt"><span lang="EN-GB" style="font-size:10.0pt; font-family:"Verdana",sans-serif"> </span><span lang="EN-US"></span></p>
<p class="x_MsoNormal" style=""><u><span lang="EN-US" style="font-size:11.0pt">Important updates for administrators</span></u><span lang="EN-US" style="font-size:11.0pt"></span></p>
<ol start="1" type="1">
<li class="x_MsoNormal" style=""><span lang="EN-GB" style="font-size:11.0pt">Managing your account</span><span lang="EN-US" style="font-size:11.0pt"></span></li></ol>
<ol start="1" type="1">
<ul type="disc">
<li class="x_MsoNormal" style=""><span lang="EN-GB" style="font-size:11.0pt">The account management system is moving to
<a href="https://urldefense.com/v3/__https:/www.liblynx.com/__;!!Lav448XFWxY!qvxJO8DDG8yvuN_8yJty-3_lKMk3NxXRUXo3TkhXMouYccEQNF-F_lCFP6rE9wz_7xidyyxY$" target="_blank">
Liblynx</a> by Feb, 15</span><span lang="EN-US" style="font-size:11.0pt"></span></li><li class="x_MsoNormal" style=""><span lang="EN-GB" style="font-size:11.0pt">COUNTER 4 and COUNTER 5 reports for 2019 and 2020, usages reports from the new platform will be accessible in
<a href="https://urldefense.com/v3/__https:/www.liblynx.com/__;!!Lav448XFWxY!qvxJO8DDG8yvuN_8yJty-3_lKMk3NxXRUXo3TkhXMouYccEQNF-F_lCFP6rE9wz_7xidyyxY$" target="_blank">
Liblynx</a></span><span lang="EN-US" style="font-size:11.0pt"></span></li><li class="x_MsoNormal" style=""><span lang="EN-GB" style="font-size:11.0pt">SUSHI access details will change, so a new URL and API key has to be set up by the administrators</span><span lang="EN-US" style="font-size:11.0pt"></span></li><li class="x_MsoNormal" style=""><span lang="EN-GB" style="font-size:11.0pt">Current account administrators will receive an invitation from
<a href="https://urldefense.com/v3/__https:/www.liblynx.com/__;!!Lav448XFWxY!qvxJO8DDG8yvuN_8yJty-3_lKMk3NxXRUXo3TkhXMouYccEQNF-F_lCFP6rE9wz_7xidyyxY$" target="_blank">
Liblynx</a> after Feb, 15</span><span lang="EN-US" style="font-size:11.0pt"></span></li></ul>
</ol>
<p style="margin-left:72.0pt"><span lang="EN-GB"> </span><span lang="EN-US"></span></p>
<ol start="2" type="1">
<li class="x_MsoNormal" style=""><span lang="EN-GB" style="font-size:11.0pt">Managing your content</span><span lang="EN-US" style="font-size:11.0pt"></span></li></ol>
<ol start="2" type="1">
<ul type="disc">
<li class="x_MsoNormal" style="margin-bottom:12.0pt"><span lang="EN-GB" style="font-size:11.0pt">Librarian can review<span style="color:black"> institution's entitlements under "My Products" in the upper-right corner of
</span><a href="https://urldefense.com/v3/__https:/www.degruyter.com/__;!!Lav448XFWxY!qvxJO8DDG8yvuN_8yJty-3_lKMk3NxXRUXo3TkhXMouYccEQNF-F_lCFP6rE9wz_72rO_L95$" target="_blank">degruyter.com</a></span><span lang="EN-US" style="font-size:11.0pt"></span></li></ul>
</ol>
<ol start="3" type="1">
<li class="x_MsoNormal" style=""><span lang="EN-GB" style="font-size:11.0pt">Managing your IP addresses</span><span lang="EN-US" style="font-size:11.0pt"></span></li></ol>
<ol start="3" type="1">
<ul type="disc">
<li class="x_MsoNormal" style=""><span lang="EN-GB" style="font-size:11.0pt; color:black">The IP management for subscription has moved to The IP Registry</span><span lang="EN-US" style="font-size:11.0pt"></span></li><li class="x_MsoNormal" style=""><span lang="EN-GB" style="font-size:11.0pt">Use of The IP Registry is free for libraries and will enable you to manage IP addresses for all your subscriptions in one place and broadcast changes with just one click to multiple
publishers, including De Gruyter</span><span lang="EN-US" style="font-size:11.0pt"></span></li><li class="x_MsoNormal" style=""><span lang="EN-GB" style="font-size:11.0pt">To register or sign in with The IP Registry, visit
<a href="https://urldefense.com/v3/__https:/app.theipregistry.org/Account/Login__;!!Lav448XFWxY!qvxJO8DDG8yvuN_8yJty-3_lKMk3NxXRUXo3TkhXMouYccEQNF-F_lCFP6rE9wz_7zxgNRfL$" target="_blank">
https://app.theipregistry.org/</a> </span><span lang="EN-US" style="font-size:11.0pt"></span></li></ul>
</ol>
<p style="margin-left:72.0pt"><span lang="EN-GB"> </span><span lang="EN-US"></span></p>
<p style="margin-bottom:0cm; margin-bottom:.0001pt"><span lang="EN-GB">4.</span><span lang="EN-GB" style="font-size:7.0pt; font-family:"Times New Roman",serif">
</span><span lang="EN-GB">Managing the URLs</span><span lang="EN-US"></span></p>
<p class="x_MsoNormal" style="margin-left:72.0pt"><span lang="EN-US" style="font-size:11.0pt; font-family:Symbol; color:black">·</span><span lang="EN-US" style="font-size:7.0pt; font-family:"Times New Roman",serif; color:black">
</span><span lang="EN-US" style="font-size:11.0pt; color:black">URLs for the different types of pages on
<a href="https://urldefense.com/v3/__http:/degruyter.com__;!!Lav448XFWxY!qvxJO8DDG8yvuN_8yJty-3_lKMk3NxXRUXo3TkhXMouYccEQNF-F_lCFP6rE9wz_728b4klf$" target="_blank">
degruyter.com</a> has changed and redirects for all previously used URLs are in place so that access to content will be seamless</span><span lang="EN-US" style="font-size:11.0pt"></span></p>
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</span><span lang="EN-US" style="font-size:11.0pt; color:black">Where possible use DOI links in your catalog and listings to make sure that no changes are required</span><span lang="EN-US" style="font-size:11.0pt"></span></p>
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<p class="x_MsoNormal" style=""><span lang="EN-US" style="font-size:11.0pt">More information can be found on our <a href="https://urldefense.com/v3/__https:/www.degruyter.com/cms/pages/faq__;!!Lav448XFWxY!qvxJO8DDG8yvuN_8yJty-3_lKMk3NxXRUXo3TkhXMouYccEQNF-F_lCFP6rE9wz_7_p-9US2$" target="_blank" title="FAQ page">FAQ
page</a></span></p>
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<p class="x_MsoNormal" style=""><u><span lang="EN-US" style="font-size:11.0pt">February webinars: Introducing the new
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degruyter.com</a></span></u><span lang="EN-US" style="font-size:11.0pt"></span></p>
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<p class="x_MsoNormal" style=""><span lang="EN-US" style="font-size:11.0pt">Join us for an interactive session as we present the new website and its technical developments. Details and registration links will be posted shortly.
</span></p>
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<p class="x_MsoNormal" style=""><u><span lang="EN-US" style="font-size:11.0pt">Contact information</span></u><span lang="EN-US" style="font-size:11.0pt"></span></p>
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If you have any questions about your account, please contact <a href="mailto:service@degruyter.com?subject=Questions%20about%20new%20degruyter.com%20launch" target="_blank" title="service@degruyter.com">
service@degruyter.com</a></span></p>
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<p class="x_MsoNormal" style=""><b><span lang="EN-US" style="font-size:11.0pt; font-family:"Calibri Light",sans-serif">Caitlyn Nardozzi</span></b><span lang="EN-US" style="font-size:11.0pt"></span></p>
<p class="x_MsoNormal" style="margin-bottom:12.0pt"><span lang="EN-US" style="font-size:11.0pt; font-family:"Calibri Light",sans-serif">Marketing Manager
</span><span lang="EN-US" style="font-size:11.0pt"></span></p>
<p class="x_MsoNormal" style=""><span lang="EN-US" style="font-size:11.0pt; font-family:"Calibri Light",sans-serif">DE GRUYTER</span><span lang="EN-US" style="font-size:11.0pt"></span></p>
<p class="x_MsoNormal" style=""><span lang="EN-US" style="font-size:11.0pt; font-family:"Calibri Light",sans-serif">121 High Street, Third Floor</span><span lang="EN-US" style="font-size:11.0pt"></span></p>
<p class="x_MsoNormal" style=""><span lang="DE" style="font-size:11.0pt; font-family:"Calibri Light",sans-serif">Boston, MA 02110, USA</span><span lang="EN-US" style="font-size:11.0pt"></span></p>
<p class="x_MsoNormal" style=""><span lang="DE" style="font-size:11.0pt; font-family:"Calibri Light",sans-serif">T
</span><span lang="EN-US" style="font-size:11.0pt; font-family:"Calibri Light",sans-serif">617-377-4393</span><span lang="EN-US" style="font-size:11.0pt"></span></p>
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<p class="x_MsoNormal" style=""><span lang="EN-US" style="font-size:11.0pt"><a href="mailto:caitlyn.nardozzi@degruyter.com" target="_blank"><span lang="FR" style="font-family:"Calibri Light",sans-serif">caitlyn.nardozzi@degruyter.com</span></a></span><span lang="EN-US" style="font-size:11.0pt; font-family:"Calibri Light",sans-serif">
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