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<p class="MsoNormal">Yes!! I’d been in contact with them since early last week, and we finally got access to our journals and ebooks restored yesterday. I don’t know for sure what the problem was, but I suspected that outdated or incomplete account information
was migrated, since the De Gruyter pages were showing our Health Sciences Library at the upper right (and just one title under My Products) when accessed on campus or through proxy. Now, it shows University of Arizona Lib there and all of our entitlements.
<o:p></o:p></p>
<p class="MsoNormal">I was aware of one other library in Australia on the EZproxy listserv that had also lost access after the migration. In fact, it was their message that caused me to check and find we had the same problem. As of yesterday, they still did
not have access. But since no one else mentioned having problems on that list, it is possible that only some libraries were affected.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Laurie Eagleson<o:p></o:p></p>
<p class="MsoNormal">Technical Services Librarian<o:p></o:p></p>
<p class="MsoNormal">University of Arizona Libraries<o:p></o:p></p>
<p class="MsoNormal">Tucson, AZ 85721 USA<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> <b>On Behalf Of
</b>Eugenia Beh<br>
<b>Sent:</b> Wednesday, February 10, 2021 3:38 PM<br>
<b>To:</b> LibLicense-L Discussion Forum <LIBLICENSE-L@listserv.crl.edu>; eril-l@lists.eril-l.org<br>
<b>Subject:</b> [EXT]Re: [Eril-l] The new degruyter.com is now live.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p align="center" style="text-align:center"><strong><span style="font-family:"Calibri",sans-serif;color:red">External Email</span></strong><o:p></o:p></p>
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<div>
<p class="MsoNormal">Hello, did anyone else lose access to their titles with the new
<a href="http://degruyter.com">degruyter.com</a>? At the MIT Libraries, we are unable to access any of our entitlements.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<div>
<p class="MsoNormal">Many thanks,<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Eugenia<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
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<div>
<p class="MsoNormal">On Mon, Feb 8, 2021 at 9:49 PM LIBLICENSE <<a href="mailto:liblicense@gmail.com">liblicense@gmail.com</a>> wrote:<o:p></o:p></p>
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<blockquote style="border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in">
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<p class="MsoNormal">From: "Nardozzi, Caitlyn" <<a href="mailto:Caitlyn.Nardozzi@degruyter.com" target="_blank">Caitlyn.Nardozzi@degruyter.com</a>><o:p></o:p></p>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt">Date: Mon, 8 Feb 2021 15:06:29 +0000<o:p></o:p></p>
<div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">The new
<a href="https://www.degruyter.com/" target="_blank">degruyter.com</a> is now live.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Developed with users in mind, the new website offers;<o:p></o:p></p>
<ul type="disc">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1">
<span lang="EN-GB">A fast, stable and secure digital research platform</span><o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1">
<span lang="EN-GB">Seamless online access to scholarly research </span><o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1">
<span lang="EN-GB">600% faster and 100% secure platform thanks to cutting-edge technology</span><o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1">
<span lang="EN-GB">100% availability of all licensed content </span><o:p></o:p></li></ul>
<p style="margin-bottom:0in"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Verdana",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><u>Important updates for administrators</u><o:p></o:p></p>
<ol start="1" type="1">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo2">
<span lang="EN-GB">Managing your account</span><o:p></o:p></li></ol>
<ol start="1" type="1">
<ul type="disc">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level2 lfo2">
<span lang="EN-GB">The account management system is moving to <a href="https://www.liblynx.com/" target="_blank">
Liblynx</a> by Feb, 15</span><o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level2 lfo2">
<span lang="EN-GB">COUNTER 4 and COUNTER 5 reports for 2019 and 2020, usages reports from the new platform will be accessible in
<a href="https://www.liblynx.com/" target="_blank">Liblynx</a></span><o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level2 lfo2">
<span lang="EN-GB">SUSHI access details will change, so a new URL and API key has to be set up by the administrators</span><o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level2 lfo2">
<span lang="EN-GB">Current account administrators will receive an invitation from
<a href="https://www.liblynx.com/" target="_blank">Liblynx</a> after Feb, 15</span><o:p></o:p></li></ul>
</ol>
<p style="margin-left:1.0in"><span lang="EN-GB"> </span><o:p></o:p></p>
<ol start="2" type="1">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo3">
<span lang="EN-GB">Managing your content</span><o:p></o:p></li></ol>
<ol start="2" type="1">
<ul type="disc">
<li class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt;mso-list:l2 level2 lfo3">
<span lang="EN-GB">Librarian can review<span style="color:black"> institution's entitlements under "My Products" in the upper-right corner of
</span><a href="https://www.degruyter.com/" target="_blank">degruyter.com</a></span><o:p></o:p></li></ul>
</ol>
<ol start="3" type="1">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo3">
<span lang="EN-GB">Managing your IP addresses</span><o:p></o:p></li></ol>
<ol start="3" type="1">
<ul type="disc">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level2 lfo3">
<span lang="EN-GB" style="color:black">The IP management for subscription has moved to The IP Registry</span><o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level2 lfo3">
<span lang="EN-GB">Use of The IP Registry is free for libraries and will enable you to manage IP addresses for all your subscriptions in one place and broadcast changes with just one click to multiple publishers, including De Gruyter</span><o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level2 lfo3">
<span lang="EN-GB">To register or sign in with The IP Registry, visit <a href="https://app.theipregistry.org/Account/Login" target="_blank">
https://app.theipregistry.org/</a> </span><o:p></o:p></li></ul>
</ol>
<p style="margin-left:1.0in"><span lang="EN-GB"> </span><o:p></o:p></p>
<p style="margin-bottom:0in"><span lang="EN-GB">4.</span><span lang="EN-GB" style="font-size:7.0pt;font-family:"Times New Roman",serif">
</span><span lang="EN-GB">Managing the URLs</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:1.0in">
<span style="font-family:Symbol;color:black">·</span><span style="font-size:7.0pt;font-family:"Times New Roman",serif;color:black">
</span><span style="color:black">URLs for the different types of pages on <a href="http://degruyter.com" target="_blank">
degruyter.com</a> has changed and redirects for all previously used URLs are in place so that access to content will be seamless</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:1.0in">
<span style="font-family:Symbol;color:black">·</span><span style="font-size:7.0pt;font-family:"Times New Roman",serif;color:black">
</span><span style="color:black">Where possible use DOI links in your catalog and listings to make sure that no changes are required</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:1.0in">
<span style="color:black"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">More information can be found on our <a href="https://www.degruyter.com/cms/pages/faq" target="_blank" title="FAQ page">FAQ page</a><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><u>February webinars: Introducing the new
<a href="http://degruyter.com" target="_blank">degruyter.com</a></u><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Join us for an interactive session as we present the new website and its technical developments. Details and registration links will be posted shortly.
<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><u>Contact information</u><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><br>
If you have any questions about your account, please contact <a href="mailto:service@degruyter.com?subject=Questions%20about%20new%20degruyter.com%20launch" target="_blank" title="service@degruyter.com">
service@degruyter.com</a><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-family:"Calibri Light",sans-serif">Caitlyn Nardozzi</span></b><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><span style="font-family:"Calibri Light",sans-serif">Marketing Manager
</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Calibri Light",sans-serif">DE GRUYTER</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Calibri Light",sans-serif">121 High Street, Third Floor</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="DE" style="font-family:"Calibri Light",sans-serif">Boston, MA 02110, USA</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="DE" style="font-family:"Calibri Light",sans-serif">T
</span><span style="font-family:"Calibri Light",sans-serif">617-377-4393</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Calibri Light",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a href="mailto:caitlyn.nardozzi@degruyter.com" target="_blank"><span lang="FR" style="font-family:"Calibri Light",sans-serif">caitlyn.nardozzi@degruyter.com</span></a><span style="font-family:"Calibri Light",sans-serif">
</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a href="http://www.degruyter.com" target="_blank"><span lang="FR" style="font-family:"Calibri Light",sans-serif;color:windowtext">www.degruyter.com</span></a><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Calibri Light",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="FR" style="font-family:"Calibri Light",sans-serif">Follow
</span></b><a href="https://twitter.com/degruyter_lib" target="_blank"><b><span lang="FR" style="font-family:"Calibri Light",sans-serif">@degruyter_lib</span></b></a><b><span lang="FR" style="font-family:"Calibri Light",sans-serif"> on Twitter </span></b><o:p></o:p></p>
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