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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">This appears to be a fairly wide issue with access control that we are currently fixing with our 3<sup>rd</sup> level support staff. There is no advisement
for individual clients at the moment other than that we are working rapidly to restore access to all licensed content for our clients.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="text-autospace:none"><span style="font-size:11.0pt;font-family:Calibri-Light;color:#585757">---<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:11.0pt;font-family:Calibri-Bold;color:#002D59">Robert Boissy<o:p></o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#585757">Director of Account Development<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#585757">Institutional Sales and Marketing</span><b><span style="font-size:11.0pt;font-family:Calibri-Bold;color:#002D59"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:11.0pt;font-family:Calibri-Bold;color:#002D59"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:11.0pt;font-family:Calibri-Bold;color:#002D59">Springer
</span></b><b><span style="font-size:11.0pt;font-family:Calibri-Bold;color:#D70725">Nature<o:p></o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#585757">1 New York Plaza, 1 FDR Drive, New York NY 10004<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#585757">M +1 (781) 244 7918<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#004993">robert.boissy@springernature.com<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#004993"><a href="http://www.springernature.com/"><span style="color:#0563C1">www.springernature.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:11.0pt;font-family:Calibri-Light;color:#585757">---</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">For self service help try support.springernature.com or write to onlineservice@springernature.com<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:9.0pt"><i><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-GB">Springer Nature advances discovery by publishing robust and insightful research, supporting
the development of new areas of knowledge and making ideas and information accessible around the world. We provide the best possible service to the whole research community.
<o:p></o:p></span></i></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> White, Marilyn K. (Fed) <marilyn.white@nist.gov>
<br>
<b>Sent:</b> Friday, January 22, 2021 2:30 PM<br>
<b>To:</b> Robert Boissy <Robert.Boissy@springernature.com><br>
<b>Cc:</b> Jew, Julie L. (Fed) <julie.jew@nist.gov><br>
<b>Subject:</b> RE: NIST Library Access and [Eril-l] SpringerLink access issues have been reported<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p style="background:#FFEB9C;border:none;padding:0in"><b><span style="color:black">[External - Use Caution]</span></b>
<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif">The National Institute of Standards and Technology is experiencing issues as well. In the Springer America’s title list, we have the full-access message, but when you try to download the PDF
you get the pay wall……….please advise…….<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif">Thank you-<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#2F5496">Marilyn White<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#2F5496">Supervisory Librarian<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#2F5496">Resources, Access and Data<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#2F5496">National Institute of Standards and Technology<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#2F5496">100 Bureau Drive, Stop 2500<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#2F5496">Gaithersburg, MD 20899-2500<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#2F5496">443-852-2171 (cell)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#2F5496"><a href="mailto:marilyn.white@nist.gov"><span style="color:#0563C1">marilyn.white@nist.gov</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Lucida Calligraphy";color:#2F5496"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Lucida Calligraphy";color:#2F5496"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Robert Boissy<br>
<b>Sent:</b> Friday, January 22, 2021 2:26 PM<br>
<b>To:</b> <a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> [Eril-l] FW: SpringerLink access issues have been reported<o:p></o:p></span></p>
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</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">This just to say a wide number of clients have experienced some access issues. The platform is not down, but an aspect of the access control is being looked
at now. We hope to restore full access shortly.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="text-autospace:none"><span style="font-size:11.0pt;font-family:Calibri-Light;color:#585757">---<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:11.0pt;font-family:Calibri-Bold;color:#002D59">Robert Boissy<o:p></o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#585757">Director of Account Development<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#585757">Institutional Sales and Marketing</span><b><span style="font-size:11.0pt;font-family:Calibri-Bold;color:#002D59"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:11.0pt;font-family:Calibri-Bold;color:#002D59"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:11.0pt;font-family:Calibri-Bold;color:#002D59">Springer
</span></b><b><span style="font-size:11.0pt;font-family:Calibri-Bold;color:#D70725">Nature<o:p></o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#585757">1 New York Plaza, 1 FDR Drive, New York NY 10004<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#585757">M +1 (781) 244 7918<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#004993"><a href="mailto:robert.boissy@springernature.com">robert.boissy@springernature.com</a><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#004993"><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__gcc02.safelinks.protection.outlook.com_-3Furl-3Dhttp-253A-252F-252Fwww.springernature.com-252F-26data-3D04-257C01-257Cmarilyn.white-2540nist.gov-257Cb0271efa7242448bdccb08d8bf0b97f6-257C2ab5d82fd8fa4797a93e054655c61dec-257C1-257C0-257C637469403806407522-257CUnknown-257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0-253D-257C1000-26sdata-3DF-252BBWUyqD0lYOM09fNjxeQP0669-252Bcw-252BcdFT1pwlHHzxc-253D-26reserved-3D0&d=DwMFAg&c=vh6FgFnduejNhPPD0fl_yRaSfZy8CWbWnIf4XJhSqx8&r=BlxzeTldHFj4251CvAoJheQefJsbeSDauxWAjEhRDE0&m=O03EGRAodi24RVY1M-7eykOMVmO9NEhdg-WXRo3C3xM&s=Jgi_PJuemP8QJCMhKprvMZ5zT407OiNQ7IVXohJR-7Y&e="><span style="color:#0563C1">www.springernature.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:11.0pt;font-family:Calibri-Light;color:#585757">---</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">For self service help try support.springernature.com or write to
<a href="mailto:onlineservice@springernature.com">onlineservice@springernature.com</a><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:9.0pt"><i><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-GB">Springer Nature advances discovery by publishing robust and insightful research, supporting
the development of new areas of knowledge and making ideas and information accessible around the world. We provide the best possible service to the whole research community.
<o:p></o:p></span></i></p>
</div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Laurel Narizny<br>
<b>Sent:</b> Friday, January 22, 2021 2:22 PM<br>
<b>To:</b> <a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> Re: [Eril-l] SpringerLink access issues<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div style="border:solid #9C6500 1.0pt;padding:1.0pt 1.0pt 1.0pt 1.0pt">
<p style="background:#FFEB9C"><b><span style="color:black">[External - Use Caution]</span></b><span style="color:black">
</span><o:p></o:p></p>
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<div>
<p class="MsoNormal">Caltech Library also seems to have lost access to our Springer content.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Thanks, <o:p></o:p></p>
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<p class="MsoNormal">Laurel<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
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<div>
<p class="MsoNormal">Laurel Narizny<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Systems & Discovery Librarian, Caltech<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">1200 E California Blvd. MC 2-32, Pasadena, CA 91125<o:p></o:p></p>
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<p class="MsoNormal"><a href="mailto:narizny@caltech.edu" target="_blank">narizny@caltech.edu</a><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Fri, Jan 22, 2021 at 11:13 AM Jenn Brown <<a href="mailto:Jennifer.E.Brown@du.edu">Jennifer.E.Brown@du.edu</a>> wrote:<o:p></o:p></p>
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<blockquote style="border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt">
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">My institution has lost access to ebooks and journals on Springer. You’re not alone.
<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Jenn<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Jennifer Everson Brown<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Electronic Resources Access & Discovery Manager<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">303-871-3447<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a href="mailto:Jennifer.e.brown@du.edu" target="_blank"><span style="color:#0563C1">Jennifer.e.brown@du.edu</span></a><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Pronouns: she/her/hers<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__gcc02.safelinks.protection.outlook.com_-3Furl-3Dhttps-253A-252F-252Furldefense.proofpoint.com-252Fv2-252Furl-253Fu-253Dhttps-2D3A-5F-5Fsecretstaplers.tumblr.com-5F-2526d-253DDwMFaQ-2526c-253Dvh6FgFnduejNhPPD0fl-5FyRaSfZy8CWbWnIf4XJhSqx8-2526r-253DBlxzeTldHFj4251CvAoJheQefJsbeSDauxWAjEhRDE0-2526m-253Dk5ypXSbgDfv-2DBp4RuzD0qGhgJ65nPmebQDG6i2xpAcI-2526s-253DSPb5CV-5Fi5ozMTPUQEM6r4b05AMLX1kyAHIAbmbZZsHQ-2526e-253D-26data-3D04-257C01-257Cmarilyn.white-2540nist.gov-257Cb0271efa7242448bdccb08d8bf0b97f6-257C2ab5d82fd8fa4797a93e054655c61dec-257C1-257C0-257C637469403806417476-257CUnknown-257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0-253D-257C1000-26sdata-3DIuTXoDUdI9zzZySzLv0MiKkot1FbMWn5U0y8yQYjFd8-253D-26reserved-3D0&d=DwMFAg&c=vh6FgFnduejNhPPD0fl_yRaSfZy8CWbWnIf4XJhSqx8&r=BlxzeTldHFj4251CvAoJheQefJsbeSDauxWAjEhRDE0&m=O03EGRAodi24RVY1M-7eykOMVmO9NEhdg-WXRo3C3xM&s=606pWRO6RBFL5HDjpMbrSaTCyWOHZ5qXB8O9k3VMvuI&e=" target="_blank"><span style="color:#0563C1">https://secretstaplers.tumblr.com/</span></a><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b>From:</b> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Kenyon Stuart<br>
<b>Sent:</b> Friday, January 22, 2021 12:07 PM<br>
<b>To:</b> <a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> [Eril-l] SpringerLink access issues<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Arial",sans-serif">Hello,</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Arial",sans-serif">We have lost access to books and journals on the SpringerLink platform. We have contacted Springer who said they are looking into the
issue but we were wondering if anyone else was having issues with access on SpringerLink.</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Arial",sans-serif">Thank you,</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Kenyon Stuart<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Metadata Services Unit<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">320 Harlan Hatcher Graduate Library<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">University of Michigan<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Ann Arbor, Michigan 48109-1190 USA<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black">email:</span><span style="color:blue"> <a href="mailto:kstuart@umich.edu" target="_blank">kstuart@umich.edu</a></span><o:p></o:p></p>
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<p class="MsoNormal">_______________________________________________<br>
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