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<p class="MsoNormal">Hi Thomas,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">My understanding is the same. Typically unique item requests is supposed to make it easier to compare usage between (for instance) platforms where items are accessed by chapter and ones with only entire ebooks. If a user downloads multiple
chapters from the same ebook during the same session then that would be three Total Item Requests, but only one Unique Item Request. So in theory the unique number shouldn’t ever be larger than the total.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I think the best course of action would be to contact the vendor and ask for an explanation. It may be that their method of counting and compiling the usage data has an error somewhere that needs to be corrected.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><u><span style="font-size:10.0pt;color:#D9D9D9">____________________________________</span></u><u><span style="font-size:10.0pt;color:#A6A6A6"><o:p></o:p></span></u></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Avenir LT Std 45 Book",sans-serif;color:black">Kate Reagor, MSIS<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Avenir Next LT Pro Light",sans-serif">Library Technical Services Specialist<span style="color:black"><br>
Texas State Library and Archives Commission<o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt"><a href="mailto:texshare@tsl.texas.gov"><span style="font-family:"Avenir Next LT Pro Light",sans-serif">texshare@tsl.texas.gov</span></a></span><span style="font-size:10.0pt;font-family:"Avenir Next LT Pro Light",sans-serif;color:black">
| </span><span style="font-size:10.0pt"><a href="mailto:kreagor@tsl.texas.gov"><span style="font-family:"Avenir Next LT Pro Light",sans-serif;color:#0563C1">kreagor@tsl.texas.gov</span></a></span><span style="font-size:10.0pt;font-family:"Avenir Next LT Pro Light",sans-serif;color:black">
<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> <b>On Behalf Of
</b>Waters, Thomas<br>
<b>Sent:</b> Tuesday, January 5, 2021 12:28 PM<br>
<b>To:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> [Eril-l] Unique Item Requests in COUNTER 5<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Good afternoon, colleagues:<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Under what circumstances in COUNTER 5 are the number of Unique Item Requests greater than the number of Total Item Requests? <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">My understanding was that Unique Requests discounts double-clicks and multiple downloads within a single user session; therefore, I'd expect the number of Unique Requests to be lower than Total Requests. I'm noticing one vendor, however,
with numbers of Unique Requests that are higher than the Total Requests. Trying to make sense of this...<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">As always, thanks for any help that you all can provide!<br clear="all">
<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">-- <o:p></o:p></p>
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<p class="MsoNormal">Thomas Waters, MA, MLIS<br>
Technical Services Librarian<br>
Assistant Professor<br>
Trustee Library of Brenau University<br>
<br>
500 Washington Street SE<br>
Gainesville, GA 30501<br>
770-718-5303<br>
<a href="mailto:twaters1@brenau.edu" target="_blank">twaters1@brenau.edu</a><br>
<br>
Confidentiality Notice: This e-mail and any attachments are confidential and may also be privileged. If you are not the named recipient, please notify the sender immediately and delete the contents of this message without disclosing the contents to anyone,
using them for any purpose, or storing or copying the information on any medium.<o:p></o:p></p>
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