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We use Gimlet.</div>
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Robert</div>
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<div class="PlainText">Robert Arndt<br>
Director of Reference and Instructional Services<br>
Mary Livermore Library<br>
University of North Carolina at Pembroke<br>
Pembroke, NC 28372<br>
910.521.6529</div>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> on behalf of Heidi Card <cardh@duq.edu><br>
<b>Sent:</b> Wednesday, September 30, 2020 11:01 AM<br>
<b>To:</b> Jeanne Little <jeanne.little@uni.edu>; Hamill, Cheryl <Cheryl.Hamill@health.wa.gov.au><br>
<b>Cc:</b> James C. Miller <millerjc@hollins.edu>; eril-l@lists.eril-l.org <eril-l@lists.eril-l.org><br>
<b>Subject:</b> [EXTERNAL] Re: [Eril-l] [External] Re: What kind of online tool do you use to track reference and instruction statistics?</font>
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<p class="x_MsoNormal"><span style="font-family:"Calibri",sans-serif">We also use Springshare LibAnswers.</span></p>
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<p class="x_MsoNormal"><span style="font-family:"Calibri",sans-serif">Best, </span>
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<p class="x_MsoNormal" style="border:none; padding:0in"><span style="font-family:"Calibri",sans-serif">Heidi
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<p class="x_MsoNormal"><b><span style="font-size:14.0pt; font-family:"Calibri",sans-serif"> </span></b></p>
<p class="x_MsoNormal"><b><span style="font-size:14.0pt; font-family:"Calibri",sans-serif">Heidi Card
</span></b><span style="font-family:"Calibri",sans-serif">(she/her),<b> MA, MLIS</b></span></p>
<p class="x_MsoNormal"><i><span style="font-family:"Calibri",sans-serif">Access & Discovery Librarian</span></i><span style="font-family:"Calibri",sans-serif">,
<b>Collections & Metadata Services</b></span></p>
<p class="x_MsoNormal"><span style="font-family:"Calibri",sans-serif; color:#2F5496">Gumberg Library | Duquesne University</span></p>
<p class="x_MsoNormal"><span style="font-family:"Calibri",sans-serif; color:#2F5496; background:#FAFAFA">600 Forbes Avenue, Pittsburgh, PA 15282<br>
</span><span style="font-family:"Calibri",sans-serif"><a href="mailto:cardh@duq.edu"><span style="color:#0563C1">cardh@duq.edu</span></a> |
<span style="color:#2F5496">412.396.5233</span></span></p>
<p class="x_MsoNormal"><span style="font-family:"Calibri",sans-serif; color:#1F4E79"><a href="https://nam01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.duq.edu%2Flibrary&data=02%7C01%7Crobert.arndt%40uncp.edu%7Cdefe8dda6bcd40259fff08d86551b986%7C1aa2e3287d0f4fd19216c479a1c14f9d%7C0%7C0%7C637370748983486451&sdata=L5TauIfZuxKMRk1XAik3%2FsawR9souIXpUUf5f08%2BlRA%3D&reserved=0" originalsrc="http://www.duq.edu/library" shash="LL/ysummYReDE6thAK6acRR6Tcw0sFm3Oi0iO1vFwfdnFws5Rm2uMZ3vVhBuLQmT+m+qmrD3PkNjVDpbQeWR0R9htsRh+9FhgFflWejss4wV0jUvO94xt2nywfDxNATfQZlj669X73w7U/VC3Xpf2Obb8bknWLdVAGLInhDOb68="><span lang="EN" style="color:#1F4E79">www.duq.edu/library</span></a></span><span style="font-family:"Calibri",sans-serif"></span></p>
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<p class="x_MsoNormal"><b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif"> Eril-l <eril-l-bounces@lists.eril-l.org>
<b>On Behalf Of </b>Jeanne Little<br>
<b>Sent:</b> Tuesday, September 29, 2020 5:25 PM<br>
<b>To:</b> Hamill, Cheryl <Cheryl.Hamill@health.wa.gov.au><br>
<b>Cc:</b> James C. Miller <millerjc@hollins.edu>; eril-l@lists.eril-l.org<br>
<b>Subject:</b> [External] Re: [Eril-l] What kind of online tool do you use to track reference and instruction statistics?</span></p>
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<p class="x_MsoNormal">We use SpringShare's LibAnswers.</p>
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<p class="x_MsoNormal">Jeanne</p>
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<p class="x_MsoNormal">On Tue, Sep 29, 2020 at 12:19 AM Hamill, Cheryl <<a href="mailto:Cheryl.Hamill@health.wa.gov.au">Cheryl.Hamill@health.wa.gov.au</a>> wrote:</p>
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<p class="x_MsoNormal" style=""><span lang="EN-AU" style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#004B8D">Some libraries are using REDCap – if your research department has access it may be possible to get access via them.</span><span lang="EN-AU"></span></p>
<p class="x_MsoNormal" style=""><span lang="EN-AU" style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#004B8D"> </span><span lang="EN-AU"></span></p>
<p class="x_MsoNormal" style=""><span lang="EN-AU" style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#004B8D"><a href="https://nam01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpubmed.ncbi.nlm.nih.gov%2F25023012%2F&data=02%7C01%7Crobert.arndt%40uncp.edu%7Cdefe8dda6bcd40259fff08d86551b986%7C1aa2e3287d0f4fd19216c479a1c14f9d%7C0%7C0%7C637370748983496444&sdata=F5MAvruRa6XTxh%2BsKO1%2FPqrvl7E%2BQSDuJhDQy%2Fi%2BVKg%3D&reserved=0" originalsrc="https://pubmed.ncbi.nlm.nih.gov/25023012/" shash="qBgZ0HO1K63jdVFnQMFW9/SHf/p0p7oT27FktvnMlcfgQlDMcquhZi7zUbJlbecsBWnZHkNb1jEsalKbZcTDz7jMTYaBLtOPJcEjVgPxFtlrfNT8e9AbtXc0qe1H4Z9DceE4OZCnXHlvbkJxdHmawwBWymSdElUQG1jZpMSsxXA=" target="_blank">https://pubmed.ncbi.nlm.nih.gov/25023012/</a></span><span lang="EN-AU"></span></p>
<p class="x_MsoNormal" style=""><span lang="EN-AU" style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#004B8D"> </span><span lang="EN-AU"></span></p>
<p class="x_MsoNormal" style=""><span lang="EN-AU" style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#004B8D"><a href="https://nam01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpubmed.ncbi.nlm.nih.gov%2F31607820%2F&data=02%7C01%7Crobert.arndt%40uncp.edu%7Cdefe8dda6bcd40259fff08d86551b986%7C1aa2e3287d0f4fd19216c479a1c14f9d%7C0%7C0%7C637370748983496444&sdata=YPJrk9R%2BgqEIcGUTp%2B5xhRt4x2rmvIFaNLcKqNoZ6to%3D&reserved=0" originalsrc="https://pubmed.ncbi.nlm.nih.gov/31607820/" shash="nMVfxW+eF3FCqpOclReSh9JB1BjE18+H41Zt/SWxmXqdgYN0EGP7Doyk7d+NHHNFLouhtAG6HSMIwK0HtjwSWoCeJlffT0cCDwwHCGvujXaFPZGupLsYYegwxmjfjwE9bT9yv8u33Or9Z5WIIKCgwHngT8uCbzQV3jNGO+YgKkc=" target="_blank">https://pubmed.ncbi.nlm.nih.gov/31607820/</a></span><span lang="EN-AU"></span></p>
<p class="x_MsoNormal" style=""><span lang="EN-AU" style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#004B8D"> </span><span lang="EN-AU"></span></p>
<p class="x_MsoNormal" style=""><span lang="EN-AU" style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#004B8D">Can’t comment on it personally.</span><span lang="EN-AU"></span></p>
<p class="x_MsoNormal" style=""><span lang="EN-AU" style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#004B8D"> </span><span lang="EN-AU"></span></p>
<p class="x_MsoNormal" style=""><span lang="EN-AU" style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#004B8D">Regards</span><span lang="EN-AU"></span></p>
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<p class="x_MsoNormal" style="line-height:120%"><b><span lang="EN-AU" style="font-size:11.0pt; line-height:120%; font-family:"Calibri",sans-serif; color:black">Cheryl Hamill, FALIA, AALIA (CP) Health</span></b><span lang="EN-AU" style="font-size:11.0pt; line-height:120%; font-family:"Calibri",sans-serif; color:black">
| Head of Department</span><span lang="EN-AU"></span></p>
<p class="x_MsoNormal" style="line-height:120%"><span lang="EN-AU" style="font-size:11.0pt; line-height:120%; font-family:"Calibri",sans-serif; color:black">Library & Information Service for staff in EMHS and SMHS (from bases at Fiona Stanley and Royal Perth
Hospitals)</span><span lang="EN-AU"></span></p>
<p class="x_MsoNormal" style="line-height:120%"><b><span lang="EN-AU" style="font-size:11.0pt; line-height:120%; font-family:"Calibri",sans-serif; color:black">South Metropolitan Health Service</span></b><span lang="EN-AU"></span></p>
<p class="x_MsoNormal" style="line-height:120%"><span lang="EN-AU" style="font-size:11.0pt; line-height:120%; font-family:"Calibri",sans-serif; color:black"> </span><span lang="EN-AU"></span></p>
<p class="x_MsoNormal" style="line-height:120%"><span lang="EN-AU" style="font-size:11.0pt; line-height:120%; font-family:"Calibri",sans-serif; color:black">Ground Floor, Education Centre, Fiona Stanley Hospital</span><span lang="EN-AU"></span></p>
<p class="x_MsoNormal" style="line-height:120%"><span lang="EN-AU" style="font-size:11.0pt; line-height:120%; font-family:"Calibri",sans-serif; color:black">11 Robin Warren Drive, Murdoch WA 6150</span><span lang="EN-AU"></span></p>
<p class="x_MsoNormal" style="line-height:120%"><span lang="EN-AU" style="font-size:11.0pt; line-height:120%; font-family:"Calibri",sans-serif; color:black">Locked Bag 100, Palmyra DC, Western Australia 6961</span><span lang="EN-AU"></span></p>
<p class="x_MsoNormal" style="line-height:120%"><span lang="EN-AU" style="font-size:11.0pt; line-height:120%; font-family:"Calibri",sans-serif; color:black">T: (08) 6152 2465 [@ FSH] | (08) 9224 2295 [@ RPH]</span><span lang="EN-AU"></span></p>
<p class="x_MsoNormal" style="line-height:120%"><span lang="EN-AU" style="font-size:11.0pt; line-height:120%; font-family:"Calibri",sans-serif; color:black">E:
<a href="mailto:Cheryl.Hamill@health.wa.gov.au" target="_blank">Cheryl.Hamill@health.wa.gov.au</a>
</span><span lang="EN-AU"></span></p>
<p class="x_MsoNormal" style="line-height:120%"><span lang="EN-AU" style="font-size:11.0pt; line-height:120%; font-family:"Calibri",sans-serif; color:black">E:
</span><span lang="EN-AU" style="font-size:11.0pt; line-height:120%; font-family:"Calibri",sans-serif; color:#004B8D"><a href="mailto:smhs.library@health.wa.gov.au" target="_blank">smhs.library@health.wa.gov.au</a></span><span lang="EN-AU"></span></p>
<p class="x_MsoNormal" style="line-height:150%"><span lang="EN-AU" style="font-size:11.0pt; line-height:150%; font-family:"Calibri",sans-serif; color:#004B8D"><a href="https://nam01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.southmetropolitan.health.wa.gov.au%2F&data=02%7C01%7Crobert.arndt%40uncp.edu%7Cdefe8dda6bcd40259fff08d86551b986%7C1aa2e3287d0f4fd19216c479a1c14f9d%7C0%7C0%7C637370748983506438&sdata=KTD4j%2B82gT8OuCIe%2Fv7SlA0EooRAlq%2BkAJRbxii5nKI%3D&reserved=0" originalsrc="http://www.southmetropolitan.health.wa.gov.au/" shash="cU94weEdweminCmzrINnOGcnF3QfCnIEcmxIKUKZVYzRDv1UJuZnm/T0Cq7aXQ3hOFkb4fX8CuJ7CZ7m1+d21YdYU42PNYtl77+Xxm3OKrW4XtSkxVlMHm1wy3eJxaE3HOOBVwOTv3UMmF7XsnvEX7i3KvJ7tr1bUST/11WMOWs=" target="_blank">southmetropolitan.health.wa.gov.au</a>
</span><span lang="EN-AU"></span></p>
<p class="x_MsoNormal" style=""><span lang="EN-AU" style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#004B8D"><a href="https://nam01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fselibrary.health.wa.gov.au%2F&data=02%7C01%7Crobert.arndt%40uncp.edu%7Cdefe8dda6bcd40259fff08d86551b986%7C1aa2e3287d0f4fd19216c479a1c14f9d%7C0%7C0%7C637370748983506438&sdata=l4V9tSsQnY1XI4Zz9lZhOi108nl17D1dkz8xDul2NtQ%3D&reserved=0" originalsrc="https://selibrary.health.wa.gov.au/" shash="S6Z1YpStcHsSqv/jpeJQRn7WPUqHL/GHmwPg+bm52g2CZCsGNT8pyZKsB325/H9U/D9SXk/EEuU4tNj+o5ex54U7Jzu/i/fxaNeqlDGdEmxE1SPjacIyOsNcxLuNy0tvd6IKVlV19LAOeNWcZ5COoIY9UmXdDxOwUZaZVJuqnpU=" target="_blank">https://selibrary.health.wa.gov.au/</a>
</span><span lang="EN-AU"></span></p>
<p class="x_MsoNormal" style=""><span lang="EN-AU" style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#004B8D"> </span><span lang="EN-AU"></span></p>
<p class="x_MsoNormal" style=""><span lang="EN-AU" style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#004B8D"><img border="0" width="509" height="104" id="x_gmail-m_-7248908414483094122Picture_x0020_8" alt="SMHS_signature_block6-01" style="width:5.3055in; height:1.0833in" data-outlook-trace="F:1|T:1" src="cid:image001.jpg@01D69719.05606BB0"></span><span lang="EN-AU"></span></p>
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<p class="x_MsoNormal" style=""><b><span style="font-size:10.0pt; font-family:"Tahoma",sans-serif">From:</span></b><span style="font-size:10.0pt; font-family:"Tahoma",sans-serif"> Eril-l [mailto:<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>]
<b>On Behalf Of </b>James C. Miller<br>
<b>Sent:</b> Tuesday, 29 September 2020 6:33 AM<br>
<b>To:</b> <a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> [Eril-l] What kind of online tool do you use to track reference and instruction statistics?</span><span lang="EN-AU"></span></p>
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<p class="x_MsoNormal" style=""><span lang="EN-AU"> </span></p>
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<p class="x_MsoNormal" style=""><span lang="EN-AU" style="font-family:"Calibri",sans-serif; color:black">Hi All, </span><span lang="EN-AU"></span></p>
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<p class="x_MsoNormal" style=""><span lang="EN-AU" style="font-family:"Calibri",sans-serif; color:black">We use Zoho to track our reference interactions (answering reference or informational questions) and our instruction statistics (how many instruction sessions,
for which class, for how long, etc). </span><span lang="EN-AU"></span></p>
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<p class="x_MsoNormal" style=""><span lang="EN-AU" style="font-family:"Calibri",sans-serif; color:black"> </span><span lang="EN-AU"></span></p>
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<p class="x_MsoNormal" style=""><span lang="EN-AU" style="font-family:"Calibri",sans-serif; color:black">We're considering ditching Zoho. Do any of you have software recommendations for this kind of data collection? Google Docs? We want something that is easy
to use, exports well, and offers a few different options when entering the data (customizable fields for dropdowns, etc). </span><span lang="EN-AU"></span></p>
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<p class="x_MsoNormal" style=""><span lang="EN-AU" style="font-family:"Calibri",sans-serif; color:black"> </span><span lang="EN-AU"></span></p>
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<p class="x_MsoNormal" style=""><span lang="EN-AU" style="font-family:"Calibri",sans-serif; color:black">Thanks for reading,</span><span lang="EN-AU"></span></p>
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<p class="x_MsoNormal" style=""><span lang="EN-AU" style="font-family:"Calibri",sans-serif; color:black">James </span><span lang="EN-AU"></span></p>
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<p class="x_MsoNormal" style=""><b><span lang="EN-AU" style="font-family:"Arial",sans-serif; color:black">James Miller</span></b><span lang="EN-AU" style="font-family:"Arial",sans-serif; color:black"> | Discovery & Sciences Liaison Librarian </span><i><span lang="EN-AU" style="font-size:11.0pt; font-family:"Arial",sans-serif; color:#323130; background:white">(pronouns:
he/him/his)</span></i><span lang="EN-AU"></span></p>
<p class="x_MsoNormal" style=""><span lang="EN-AU" style="font-family:"Arial",sans-serif; color:black">Wyndham Robertson Library</span><span lang="EN-AU"></span></p>
<p class="x_MsoNormal" style=""><b><span lang="EN-AU" style="font-family:"Arial",sans-serif; color:black"> </span></b><span lang="EN-AU"></span></p>
<p class="x_MsoNormal" style=""><b><span lang="EN-AU" style="font-family:"Arial",sans-serif; color:black">Need research help?</span></b><span lang="EN-AU" style="font-family:"Arial",sans-serif; color:black"> Make an appointment with me:
<a href="https://nam01.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2Fcalendly.com%2Fmillerjc%2F30min%3Fmonth-view%3Denabled__%3B!!Lav448XFWxY!txqzpizDMutOQsESJWT-4R10ygBCIF_u927mJzdQYotOfUlhiFXGBJ6K6mm1VGKREVMlWvgI%24&data=02%7C01%7Crobert.arndt%40uncp.edu%7Cdefe8dda6bcd40259fff08d86551b986%7C1aa2e3287d0f4fd19216c479a1c14f9d%7C0%7C0%7C637370748983516437&sdata=dLXiNCVBtKga5itvnVFeGKMOJQkGLEbp8Pwu05wGMfE%3D&reserved=0" originalsrc="https://urldefense.com/v3/__https:/calendly.com/millerjc/30min?month-view=enabled__;!!Lav448XFWxY!txqzpizDMutOQsESJWT-4R10ygBCIF_u927mJzdQYotOfUlhiFXGBJ6K6mm1VGKREVMlWvgI$" shash="VG9yWuuM4VnrvSzlsbBAHm31yF630nX0Hb2DNQCfGYevJmMI9QBXvauVp40+tBKMwaP3gv/1XXFEQB4iG2nHxsQYoDVITjLqsrlpHu71eoLvQf68vSoex34PcSYf6iUNjC+2JZFli8oPdrRd/MtVzAVhHLDTLhUdyjdgDYKyKYw=" target="_blank">
https://calendly.com/millerjc/30min</a></span><span lang="EN-AU"></span></p>
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<p class="x_MsoNormal" style=""><span lang="EN-AU" style="font-family:"Arial",sans-serif; color:#407060">Hollins University</span><span lang="EN-AU"></span></p>
<p class="x_MsoNormal" style=""><span lang="EN-AU" style="font-family:"Arial",sans-serif; color:black">7950 E. Campus Drive: Box 9000</span><span lang="EN-AU"></span></p>
<p class="x_MsoNormal" style=""><span lang="EN-AU" style="font-family:"Arial",sans-serif; color:black">Roanoke, VA 24020</span><span lang="EN-AU"></span></p>
<p class="x_MsoNormal" style=""><span lang="EN-AU" style="font-family:"Arial",sans-serif; color:black"><a href="https://nam01.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__http%3A%2Flibrary.hollins.edu%2F__%3B!!Lav448XFWxY!txqzpizDMutOQsESJWT-4R10ygBCIF_u927mJzdQYotOfUlhiFXGBJ6K6mm1VGKREZVeo1m0%24&data=02%7C01%7Crobert.arndt%40uncp.edu%7Cdefe8dda6bcd40259fff08d86551b986%7C1aa2e3287d0f4fd19216c479a1c14f9d%7C0%7C0%7C637370748983516437&sdata=utjYeDBtkJt7%2F6zNe6OkSSZ%2BTB%2BOc9w10PEyZygh3Zw%3D&reserved=0" originalsrc="https://urldefense.com/v3/__http:/library.hollins.edu/__;!!Lav448XFWxY!txqzpizDMutOQsESJWT-4R10ygBCIF_u927mJzdQYotOfUlhiFXGBJ6K6mm1VGKREZVeo1m0$" shash="WKnaMnP67yyWmbuulXmH/eJZQkPr9SMmbhYmJffHqMAabw3XV6m0+wYUwzpzA4gwurde9MLuQ+Dx2YNOmZgqp0cfMlPum5XYjEYCQT1AOG/T047qm1goDZlaCBmSFn6AmDb4ZU4zH4Rrbd9Ao+StkKEYcBkYVZDHMTH8m39ropM=" target="_blank">Library.hollins.edu</a>
| 540.362.6653</span><span lang="EN-AU"></span></p>
<p class="x_MsoNormal" style=""><span lang="EN-AU" style="font-family:"Arial",sans-serif; color:black"><a href="mailto:millerjc@hollins.edu" target="_blank">millerjc@hollins.edu</a></span><span lang="EN-AU"></span></p>
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<p class="x_MsoNormal"><span style="font-size:9.5pt">Library Assistant IV</span></p>
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<p class="x_MsoNormal">Resource Management</p>
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<p class="x_MsoNormal"><span style="font-size:9.5pt">Rod Library - Room 240</span></p>
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<p class="x_MsoNormal">University of Northern Iowa</p>
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<p class="x_MsoNormal">Cedar Falls, IA 50614-3675</p>
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<p class="x_MsoNormal">319-273-2339</p>
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<p class="x_MsoNormal"><a href="mailto:Jeanne.Little@uni.edu" target="_blank">Jeanne.Little@uni.edu</a></p>
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