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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif">We also use Springshare LibAnswers.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif">Best, <o:p></o:p></span></p>
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<p class="MsoNormal" style="border:none;padding:0in"><span style="font-family:"Calibri",sans-serif">Heidi
<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Calibri",sans-serif">Heidi Card
</span></b><span style="font-family:"Calibri",sans-serif">(she/her),<b> MA, MLIS</b><o:p></o:p></span></p>
<p class="MsoNormal"><i><span style="font-family:"Calibri",sans-serif">Access & Discovery Librarian</span></i><span style="font-family:"Calibri",sans-serif">,
<b>Collections & Metadata Services<o:p></o:p></b></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:#2F5496">Gumberg Library | Duquesne University<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:#2F5496;background:#FAFAFA">600 Forbes Avenue, Pittsburgh, PA 15282<br>
</span><span style="font-family:"Calibri",sans-serif"><a href="mailto:cardh@duq.edu"><span style="color:#0563C1">cardh@duq.edu</span></a> |
<span style="color:#2F5496">412.396.5233<o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:#1F4E79"><a href="https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.duq.edu%2Flibrary&data=02%7C01%7C%7Ce13e7b8b1e714bd119ac08d61e4712cc%7C12c44311cf844e4195c38df690b1eb61%7C0%7C0%7C636729687933799303&sdata=ybuuCRW9rR7EdLRQHY%2FMZ1J%2F5COPPmkMUe6G5F7pD0M%3D&reserved=0"><span lang="EN" style="color:#1F4E79">www.duq.edu/library</span></a></span><span style="font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Eril-l <eril-l-bounces@lists.eril-l.org>
<b>On Behalf Of </b>Jeanne Little<br>
<b>Sent:</b> Tuesday, September 29, 2020 5:25 PM<br>
<b>To:</b> Hamill, Cheryl <Cheryl.Hamill@health.wa.gov.au><br>
<b>Cc:</b> James C. Miller <millerjc@hollins.edu>; eril-l@lists.eril-l.org<br>
<b>Subject:</b> [External] Re: [Eril-l] What kind of online tool do you use to track reference and instruction statistics?<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">We use SpringShare's LibAnswers.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Jeanne<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Tue, Sep 29, 2020 at 12:19 AM Hamill, Cheryl <<a href="mailto:Cheryl.Hamill@health.wa.gov.au">Cheryl.Hamill@health.wa.gov.au</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#004B8D">Some libraries are using REDCap – if your research department has access it may be possible
to get access via them.</span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#004B8D"> </span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#004B8D"><a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpubmed.ncbi.nlm.nih.gov%2F25023012%2F&data=02%7C01%7Ccardh%40duq.edu%7Cb3eacfd025a548b9a76a08d864be4848%7C12c44311cf844e4195c38df690b1eb61%7C0%7C1%7C637370115708423544&sdata=V2ZIRmu27Adn0hmAXETkn43g0XinNuPFiXiWXeRkUdc%3D&reserved=0" target="_blank">https://pubmed.ncbi.nlm.nih.gov/25023012/</a></span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#004B8D"> </span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#004B8D"><a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpubmed.ncbi.nlm.nih.gov%2F31607820%2F&data=02%7C01%7Ccardh%40duq.edu%7Cb3eacfd025a548b9a76a08d864be4848%7C12c44311cf844e4195c38df690b1eb61%7C0%7C1%7C637370115708433502&sdata=HRH4Rm19bxM0AFhyjcCQwJXbw%2FytZciBQvy4IVQ2O0M%3D&reserved=0" target="_blank">https://pubmed.ncbi.nlm.nih.gov/31607820/</a></span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#004B8D"> </span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#004B8D">Can’t comment on it personally.</span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#004B8D"> </span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#004B8D">Regards</span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#004B8D"> </span><span lang="EN-AU"><o:p></o:p></span></p>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#004B8D"> </span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#004B8D"> </span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:120%">
<b><span lang="EN-AU" style="font-size:11.0pt;line-height:120%;font-family:"Calibri",sans-serif;color:black">Cheryl Hamill, FALIA, AALIA (CP) Health</span></b><span lang="EN-AU" style="font-size:11.0pt;line-height:120%;font-family:"Calibri",sans-serif;color:black">
| Head of Department</span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:120%">
<span lang="EN-AU" style="font-size:11.0pt;line-height:120%;font-family:"Calibri",sans-serif;color:black">Library & Information Service for staff in EMHS and SMHS (from bases at Fiona Stanley and Royal Perth Hospitals)</span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:120%">
<b><span lang="EN-AU" style="font-size:11.0pt;line-height:120%;font-family:"Calibri",sans-serif;color:black">South Metropolitan Health Service</span></b><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:120%">
<span lang="EN-AU" style="font-size:11.0pt;line-height:120%;font-family:"Calibri",sans-serif;color:black"> </span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:120%">
<span lang="EN-AU" style="font-size:11.0pt;line-height:120%;font-family:"Calibri",sans-serif;color:black">Ground Floor, Education Centre, Fiona Stanley Hospital</span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:120%">
<span lang="EN-AU" style="font-size:11.0pt;line-height:120%;font-family:"Calibri",sans-serif;color:black">11 Robin Warren Drive, Murdoch WA 6150</span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:120%">
<span lang="EN-AU" style="font-size:11.0pt;line-height:120%;font-family:"Calibri",sans-serif;color:black">Locked Bag 100, Palmyra DC, Western Australia 6961</span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:120%">
<span lang="EN-AU" style="font-size:11.0pt;line-height:120%;font-family:"Calibri",sans-serif;color:black">T: (08) 6152 2465 [@ FSH] | (08) 9224 2295 [@ RPH]</span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:120%">
<span lang="EN-AU" style="font-size:11.0pt;line-height:120%;font-family:"Calibri",sans-serif;color:black">E:
<a href="mailto:Cheryl.Hamill@health.wa.gov.au" target="_blank">Cheryl.Hamill@health.wa.gov.au</a>
</span><span lang="EN-AU"><o:p></o:p></span></p>
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<span lang="EN-AU" style="font-size:11.0pt;line-height:120%;font-family:"Calibri",sans-serif;color:black">E:
</span><span lang="EN-AU" style="font-size:11.0pt;line-height:120%;font-family:"Calibri",sans-serif;color:#004B8D"><a href="mailto:smhs.library@health.wa.gov.au" target="_blank">smhs.library@health.wa.gov.au</a></span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:150%">
<span lang="EN-AU" style="font-size:11.0pt;line-height:150%;font-family:"Calibri",sans-serif;color:#004B8D"><a href="https://nam02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.southmetropolitan.health.wa.gov.au%2F&data=02%7C01%7Ccardh%40duq.edu%7Cb3eacfd025a548b9a76a08d864be4848%7C12c44311cf844e4195c38df690b1eb61%7C0%7C1%7C637370115708433502&sdata=y6n%2B%2BOxjCv4XPRTLPh3DJLLVaDpfqno3gOaWe6L2L1Y%3D&reserved=0" target="_blank">southmetropolitan.health.wa.gov.au</a>
</span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#004B8D"><a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fselibrary.health.wa.gov.au%2F&data=02%7C01%7Ccardh%40duq.edu%7Cb3eacfd025a548b9a76a08d864be4848%7C12c44311cf844e4195c38df690b1eb61%7C0%7C1%7C637370115708443467&sdata=oPl1JvZ1hcicOUp%2F2YTc4Rz%2B23YptsDYC%2FPROaqd1wU%3D&reserved=0" target="_blank">https://selibrary.health.wa.gov.au/</a>
</span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#004B8D"> </span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#004B8D"><img border="0" width="509" height="104" style="width:5.3055in;height:1.0833in" id="gmail-m_-7248908414483094122Picture_x0020_8" src="cid:image001.jpg@01D69719.05606BB0" alt="SMHS_signature_block6-01"></span><span lang="EN-AU"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#004B8D"> </span><span lang="EN-AU"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif"> Eril-l [mailto:<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>]
<b>On Behalf Of </b>James C. Miller<br>
<b>Sent:</b> Tuesday, 29 September 2020 6:33 AM<br>
<b>To:</b> <a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> [Eril-l] What kind of online tool do you use to track reference and instruction statistics?</span><span lang="EN-AU"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-AU"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-AU" style="font-family:"Calibri",sans-serif;color:black">Hi All, </span><span lang="EN-AU"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-AU" style="font-family:"Calibri",sans-serif;color:black"> </span><span lang="EN-AU"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-AU" style="font-family:"Calibri",sans-serif;color:black">We use Zoho to track our reference interactions (answering reference or informational questions) and our
instruction statistics (how many instruction sessions, for which class, for how long, etc). </span><span lang="EN-AU"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-AU" style="font-family:"Calibri",sans-serif;color:black"> </span><span lang="EN-AU"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-AU" style="font-family:"Calibri",sans-serif;color:black">We're considering ditching Zoho. Do any of you have software recommendations for this kind of data collection?
Google Docs? We want something that is easy to use, exports well, and offers a few different options when entering the data (customizable fields for dropdowns, etc). </span><span lang="EN-AU"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-AU" style="font-family:"Calibri",sans-serif;color:black"> </span><span lang="EN-AU"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-AU" style="font-family:"Calibri",sans-serif;color:black">Thanks for reading,</span><span lang="EN-AU"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-AU" style="font-family:"Calibri",sans-serif;color:black">James </span><span lang="EN-AU"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-AU" style="font-family:"Calibri",sans-serif;color:black"> </span><span lang="EN-AU"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-AU" style="font-family:"Arial",sans-serif;color:black">James Miller</span></b><span lang="EN-AU" style="font-family:"Arial",sans-serif;color:black"> | Discovery
& Sciences Liaison Librarian </span><i><span lang="EN-AU" style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#323130;background:white">(pronouns: he/him/his)</span></i><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-AU" style="font-family:"Arial",sans-serif;color:black">Wyndham Robertson Library</span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-AU" style="font-family:"Arial",sans-serif;color:black"> </span></b><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-AU" style="font-family:"Arial",sans-serif;color:black">Need research help?</span></b><span lang="EN-AU" style="font-family:"Arial",sans-serif;color:black"> Make
an appointment with me: <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2Fcalendly.com%2Fmillerjc%2F30min%3Fmonth-view%3Denabled__%3B!!Lav448XFWxY!txqzpizDMutOQsESJWT-4R10ygBCIF_u927mJzdQYotOfUlhiFXGBJ6K6mm1VGKREVMlWvgI%24&data=02%7C01%7Ccardh%40duq.edu%7Cb3eacfd025a548b9a76a08d864be4848%7C12c44311cf844e4195c38df690b1eb61%7C0%7C0%7C637370115708443467&sdata=bRXh97opsXih9Zq3l8lKCnGW1nMmQE%2BD1zgxk9s2w%2BY%3D&reserved=0" target="_blank">
https://calendly.com/millerjc/30min</a></span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-AU" style="font-family:"Arial",sans-serif;color:#407060"> </span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-AU" style="font-family:"Arial",sans-serif;color:#407060">Hollins University</span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-AU" style="font-family:"Arial",sans-serif;color:black">7950 E. Campus Drive: Box 9000</span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-AU" style="font-family:"Arial",sans-serif;color:black">Roanoke, VA 24020</span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-AU" style="font-family:"Arial",sans-serif;color:black"><a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__http%3A%2Flibrary.hollins.edu%2F__%3B!!Lav448XFWxY!txqzpizDMutOQsESJWT-4R10ygBCIF_u927mJzdQYotOfUlhiFXGBJ6K6mm1VGKREZVeo1m0%24&data=02%7C01%7Ccardh%40duq.edu%7Cb3eacfd025a548b9a76a08d864be4848%7C12c44311cf844e4195c38df690b1eb61%7C0%7C0%7C637370115708443467&sdata=RcwKYkSLmLXBsc1fTITPumorVM19%2FCgy5oSANntQ14o%3D&reserved=0" target="_blank">Library.hollins.edu</a>
| 540.362.6653</span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-AU" style="font-family:"Arial",sans-serif;color:black"><a href="mailto:millerjc@hollins.edu" target="_blank">millerjc@hollins.edu</a></span><span lang="EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-AU" style="font-family:"Calibri",sans-serif;color:black"> </span><span lang="EN-AU"><o:p></o:p></span></p>
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<p class="MsoNormal">_______________________________________________<br>
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<p class="MsoNormal"><span style="font-size:9.5pt">Library Assistant IV</span><o:p></o:p></p>
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<p class="MsoNormal">Resource Management<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:9.5pt">Rod Library - Room 240</span><o:p></o:p></p>
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<p class="MsoNormal">University of Northern Iowa<o:p></o:p></p>
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<p class="MsoNormal">Cedar Falls, IA 50614-3675<o:p></o:p></p>
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<p class="MsoNormal">319-273-2339<o:p></o:p></p>
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<p class="MsoNormal"><a href="mailto:Jeanne.Little@uni.edu" target="_blank">Jeanne.Little@uni.edu</a><o:p></o:p></p>
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