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<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Dear Customers and Vendor Partners,</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">The site outage affecting our humanities and social sciences content platform,
</span><a href="https://read.dukeupress.edu/"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1155CC">read.dukeupress.edu</span></a><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">, and the
</span><a href="https://sitemaster.read.dukeupress.edu/admin/login.aspx"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1155CC">administrative dashboard</span></a><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">
has been resolved. You can now resume normal site usage and access content.</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Please refrain from using the administrative dashboard for the next 24 hours. Updates made through the administrative dashboard in the last
24 hours may have been lost. </span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">We apologize again for the inconvenience. If you continue to experience issues with the site, please contact
</span><a href="mailto:customerrelations@dukeupress.edu"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1155CC">customerrelations@dukeupress.edu</span></a><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">.</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Best regards,</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Kimberly Steinle</span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Library Relations and Sales Manager</span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Duke University Press</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Kimberly Steinle <br>
<b>Sent:</b> Friday, September 18, 2020 12:03 PM<br>
<b>To:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> Duke University Press Content Site Outage<o:p></o:p></p>
</div>
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<p class="MsoNormal"><o:p> </o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Dear Customers and Vendor Partners,</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">We have been made aware of instability on our humanities and social sciences content platform,
</span><a href="https://read.dukeupress.edu/"><span style="font-family:"Arial",sans-serif;color:#1155CC">read.dukeupress.edu</span></a><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">, and its tools, causing intermittent outages. We
apologize for this inconvenience. This issue is being addressed with urgency by our platform vendor Silverchair. </span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Please refrain from using any tools or content associated with our platform, such as ebooks, journals, and the
</span><a href="https://sitemaster.read.dukeupress.edu/admin/login.aspx"><span style="font-family:"Arial",sans-serif;color:#1155CC">administrative dashboard</span></a><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">, as any updates
made during this period will be lost. </span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">We will follow up when the issue is resolved and normal use of the site can resume. Thank you for your patience.</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Best regards,</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Kimberly Steinle</span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Library Relations and Sales Manager</span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Duke University Press<o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black"><a href="mailto:ksteinle@dukeupress.edu">ksteinle@dukeupress.edu</a><o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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