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<p class="MsoNormal"><span style="font-size:12.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#1F497D"> </span>
<span style="font-size:12.0pt;color:#1F497D">One of our staff had the problem today, and what I noticed on the screen shot they sent is that the EBSCO load balancer had sent them to the
</span><span style="font-size:12.0pt;color:#1F497D"><a href="http://web.a.ebscohost.com/">http://web.a.ebscohost.com/</a> . When I tested, I go the
<a href="http://web.b.ebscohost.com/">http://web.b.ebscohost.com/</a> server, and didn’t see a problem. The same issue came up with one of our students several weeks ago – it appeared to be specifically the “a” server that was having problems. It’s difficult
to troubleshoot and document, because as far as I know, there’s no way to control which server you get sent to.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#1F497D"> -Kerry<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"> <o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:#1F497D">Kerry Bouchard</span></b><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:12.0pt"><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#1F497D">DIRECTOR OF LIBRARY SYSTEMS</span><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:12.0pt"><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#1F497D">TCU LIBRARY</span><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:12.0pt"><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#1F497D">TCU BOX 298400</span><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:12.0pt"><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#1F497D">FORT WORTH, TX 76129</span><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:12.0pt"><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#1F497D">817-257-6809</span><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><u><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:blue"><a href="mailto:k.bouchard@tcu.edu"><span style="color:blue">k.bouchard@tcu.edu</span></a></span></u><span style="color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> <b>On Behalf Of
</b>Kness, Kelsey<br>
<b>Sent:</b> Thursday, September 17, 2020 1:44 PM<br>
<b>To:</b> Larrison, Stephanie <larrison@txstate.edu>; Platkowski, Melissa <platkowm@uwgb.edu>; eril-l@lists.eril-l.org<br>
<b>Subject:</b> Re: [Eril-l] EBSCO down?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">How interesting! Yes, I thought the same thing. I checked the OCLC stanza’s for an update first thing.
<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black">Kindly,</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:#85092A">KELSEY KNESS</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#212121">Electronic Resources Librarian</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#212121">Collection Management & Resource Services (CMRS)</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#212121">Texas Woman's University</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#212121">Denton, TX | <a href="mailto:kkness@twu.edu">kkness@twu.edu</a></span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;color:black">From: </span></b><span style="font-size:12.0pt;color:black">"Larrison, Stephanie" <<a href="mailto:larrison@txstate.edu">larrison@txstate.edu</a>><br>
<b>Date: </b>Thursday, September 17, 2020 at 1:34 PM<br>
<b>To: </b>"Kness, Kelsey" <<a href="mailto:KKness@twu.edu">KKness@twu.edu</a>>, "Platkowski, Melissa" <<a href="mailto:platkowm@uwgb.edu">platkowm@uwgb.edu</a>>, "<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>" <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>><br>
<b>Subject: </b>RE: EBSCO down?<o:p></o:p></span></p>
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<p class="MsoNormal">Hello Kelsey, <o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Yes! It does appear to be on campus only, which is new one to me. It’s usually the reverse where the proxy is the problem.
<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">I did not mention this on my ticket, but I will now. <o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Thank you for the information!<o:p></o:p></p>
<p class="MsoNormal">Stephanie <o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal"><b>From:</b> Kness, Kelsey <<a href="mailto:KKness@twu.edu">KKness@twu.edu</a>>
<br>
<b>Sent:</b> Thursday, September 17, 2020 1:28 PM<br>
<b>To:</b> Larrison, Stephanie <<a href="mailto:larrison@txstate.edu">larrison@txstate.edu</a>>; Platkowski, Melissa <<a href="mailto:platkowm@uwgb.edu">platkowm@uwgb.edu</a>>;
<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> Re: EBSCO down?<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Thank you all for your messages. As of now, I’ve at least figured out it’s an on-campus issue, off-campus access works fine. I’m at home, on VPN it doesn’t work. Switch off VPN and it works fine. The user reporting issues is on-campus.
All our other databases from other vendors work fine.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Stephanie, that’s what ours looks like too, it takes forever to load
<i>that. </i>Then when you try to search nothing happens.<o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black">Screen recording of getting to the search:<span class="apple-converted-space"> </span><a href="https://urldefense.com/v3/__https:/nam04.safelinks.protection.outlook.com/?url=https*3A*2F*2Fdrive.google.com*2Ffile*2Fd*2F14YCCxE1PCNTPbMgX3uxVD_b8sAxi11Wx*2Fview&data=02*7C01*7Clarrison*40txstate.edu*7C4df7114d6b5f4531cfba08d85b37708a*7Cb19c134a14c94d4caf65c420f94c8cbb*7C0*7C1*7C637359640977120571&sdata=f2n2AAceug2jjPj6paUCPw966lUG2Owc8*2BSZNb8mF1Y*3D&reserved=0__;JSUlJSUlJSUlJSUlJSUlJSU!!O2_lDA!hYi_YG5v0ctSwqzwLmOW8_zU-_inqQJ4VbUMfu60MXGuZjMor2Tjw_7RUgBr8fuB0g$">https://drive.google.com/file/d/14YCCxE1PCNTPbMgX3uxVD_b8sAxi11Wx/view</a><span class="apple-converted-space"> -
it takes about 2 min to load the page</span></span><o:p></o:p></p>
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<span style="color:black">Screen recording of a search:<span class="apple-converted-space"> </span><a href="https://urldefense.com/v3/__https:/nam04.safelinks.protection.outlook.com/?url=https*3A*2F*2Fdrive.google.com*2Ffile*2Fd*2F1Nwvl02yOSVyAc_hO7UIWla7mR4fpTw_x*2Fview&data=02*7C01*7Clarrison*40txstate.edu*7C4df7114d6b5f4531cfba08d85b37708a*7Cb19c134a14c94d4caf65c420f94c8cbb*7C0*7C1*7C637359640977120571&sdata=*2FYIOxeByV7U2teu7xJ0M*2Fuoe64Pf2hqkfiwXPq3gt7I*3D&reserved=0__;JSUlJSUlJSUlJSUlJSUlJSUl!!O2_lDA!hYi_YG5v0ctSwqzwLmOW8_zU-_inqQJ4VbUMfu60MXGuZjMor2Tjw_7RUgDHqMnAyw$">https://drive.google.com/file/d/1Nwvl02yOSVyAc_hO7UIWla7mR4fpTw_x/view</a></span><o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">EBSCO responded around 11:45a that there were no known issues today. About noon, I responded with all the information for them to investigate and am still waiting to hear back.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black">Kindly,</span><o:p></o:p></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:#85092A">KELSEY KNESS</span></b><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#212121">Electronic Resources Librarian</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#212121">Collection Management & Resource Services (CMRS)</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#212121">Texas Woman's University</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#212121">Denton, TX | <a href="mailto:kkness@twu.edu">kkness@twu.edu</a></span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;color:black">From: </span></b><span style="font-size:12.0pt;color:black">"Larrison, Stephanie" <<a href="mailto:larrison@txstate.edu">larrison@txstate.edu</a>><br>
<b>Date: </b>Thursday, September 17, 2020 at 1:20 PM<br>
<b>To: </b>"Platkowski, Melissa" <<a href="mailto:platkowm@uwgb.edu">platkowm@uwgb.edu</a>>, "Kness, Kelsey" <<a href="mailto:KKness@twu.edu">KKness@twu.edu</a>>, "<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>" <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>><br>
<b>Subject: </b>RE: EBSCO down?</span><o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">We are having “loading issues” today, but intermittent and primarily in Firefox. I just submitted a support ticket a couple minutes ago.
<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"><img border="0" width="407" height="247" style="width:4.2395in;height:2.5729in" id="Picture_x0020_1" src="cid:image003.png@01D68CFA.420D2A40"><o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Stephanie Larrison<o:p></o:p></p>
<p class="MsoNormal">Electronic Resources Librarian<o:p></o:p></p>
<p class="MsoNormal">Texas State University<o:p></o:p></p>
<p class="MsoNormal"><a href="mailto:larrison@txstate.edu">larrison@txstate.edu</a><o:p></o:p></p>
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<p class="MsoNormal"><b>From:</b> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Platkowski, Melissa<br>
<b>Sent:</b> Thursday, September 17, 2020 1:05 PM<br>
<b>To:</b> Kness, Kelsey <<a href="mailto:KKness@twu.edu">KKness@twu.edu</a>>; <a href="mailto:eril-l@lists.eril-l.org">
eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> Re: [Eril-l] EBSCO down?<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">I had a suspicious report this morning. But it worked again later.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal"><b>From:</b> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Kness, Kelsey<br>
<b>Sent:</b> Thursday, September 17, 2020 9:55 AM<br>
<b>To:</b> <a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> [Eril-l] EBSCO down?<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Hi all,<o:p></o:p></p>
<p class="MsoNormal">Is there anyone else experiencing an outage of EBSCO databases? I’ve opened a support ticket, but while I wait to hear back I figured I’d see if anyone else is having issues.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">I know they had issues yesterday, but that was supposedly resolved.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black">Kindly,</span><o:p></o:p></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:#85092A">KELSEY KNESS</span></b><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#212121">Electronic Resources Librarian</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#212121">Collection Management & Resource Services (CMRS)</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#212121">Texas Woman's University</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#212121">Denton, TX | </span><a href="mailto:kkness@twu.edu"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">kkness@twu.edu</span></a><o:p></o:p></p>
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