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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Hello Kathleen, Heidi & Mandi,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I contacted our platforms group after I saw what you reported here. We’re working on fixing this, so feel free to reach out to me directly if you have any more
issues. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Thank you,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Melanie<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><b><span lang="EN-GB" style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Melanie Masserant</span></b><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Account Development Manager<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-GB" style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#002060">Springer</span></b><b><span lang="EN-GB" style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#333333">
</span></b><b><span lang="EN-GB" style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:red">Nature</span></b><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">1 New York Plaza, 1 FDR Dr.| New York, NY 10004<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#1F497D">T (212)460-1678 M (646) 771-0659</span><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><a href="mailto:Melanie.masserant@springernature.com">Melanie.masserant@springernature.com</a></span><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><a href="http://www.springernature.com/">www.springernature.com</a><u>
</u></span><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><i><span lang="EN-GB" style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:black;border:none windowtext 1.0pt;padding:0in;background:white"><o:p></o:p></span></i></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Eril-l [mailto:eril-l-bounces@lists.eril-l.org]
<b>On Behalf Of </b>Kathleen Folger<br>
<b>Sent:</b> Tuesday, September 1, 2020 12:51 PM<br>
<b>To:</b> Heidi Card<br>
<b>Cc:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> Re: [Eril-l] [External] Re: Access to Springer<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p style="background:#FFEB9C;border:none;padding:0in"><b><span style="color:black">[External - Use Caution]</span></b>
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<p class="MsoNormal">Our problem now seems to be resolved - we're able to access content to which we are entitled.
<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">-Kathleen<br clear="all">
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<p class="MsoNormal"><span style="background:white">_________________________________________<br>
Kathleen M. Folger, Electronic Resources Officer<br>
University of Michigan Library<br>
312 Hatcher North<br>
Ann Arbor, MI 48109-1190<br>
V:(734) 764-9375<br>
F:(734) 764-0259<br>
<a href="mailto:kfolger@umich.edu" target="_blank">kfolger@umich.edu</a></span><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">My pronouns are she, her, hers – what are yours? <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Tue, Sep 1, 2020 at 12:49 PM Heidi Card <<a href="mailto:cardh@duq.edu">cardh@duq.edu</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Calibri","sans-serif"">Hi Mandi & Kathleen,
</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Calibri","sans-serif""> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Calibri","sans-serif"">I’m having the same issue – I emailed Springer and called (which was not helpful). Please keep us posted if you hear anything.
</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Calibri","sans-serif""> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Calibri","sans-serif""> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Calibri","sans-serif"">Thanks,
</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Calibri","sans-serif""> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Calibri","sans-serif"">Heidi</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:14.0pt;font-family:"Calibri","sans-serif"">Heidi Card
</span></b><span style="font-family:"Calibri","sans-serif"">(she/her),<b> MA, MLIS</b></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span style="font-family:"Calibri","sans-serif"">Access & Discovery Librarian</span></i><span style="font-family:"Calibri","sans-serif"">,
<b>Collections & Metadata Services</b></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Calibri","sans-serif";color:#2F5496">Gumberg Library | Duquesne University<span style="background:#FAFAFA"><br>
</span></span><span style="font-family:"Calibri","sans-serif""><a href="mailto:cardh@duq.edu" target="_blank"><span style="color:#0563C1">cardh@duq.edu</span></a> |
<span style="color:#2F5496">412.396.5233</span></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Calibri","sans-serif";color:#1F4E79"><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__na01.safelinks.protection.outlook.com_-3Furl-3Dhttp-253A-252F-252Fwww.duq.edu-252Flibrary-26data-3D02-257C01-257C-257Ce13e7b8b1e714bd119ac08d61e4712cc-257C12c44311cf844e4195c38df690b1eb61-257C0-257C0-257C636729687933799303-26sdata-3DybuuCRW9rR7EdLRQHY-252FMZ1J-252F5COPPmkMUe6G5F7pD0M-253D-26reserved-3D0&d=DwMFaQ&c=vh6FgFnduejNhPPD0fl_yRaSfZy8CWbWnIf4XJhSqx8&r=R0NdmGUClGItat8Tlq3_Y_LtDkfwavluYEsmAMZFlSh5FGTVgXM2-eQk6FsVm0FC&m=zb14Jl4nBnajclLD0DEzufEqq9-eR3o3k0nrinv0_QQ&s=NHSEDDJD50oktauX_RoZzKo6A6gu4LYzQx5qJknZ2jM&e=" target="_blank"><span lang="EN" style="color:#1F4E79">www.duq.edu/library</span></a></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Calibri","sans-serif""> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Calibri","sans-serif""> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Calibri","sans-serif""> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Kathleen Folger<br>
<b>Sent:</b> Tuesday, September 1, 2020 11:14 AM<br>
<b>To:</b> Mandi Schwarz <<a href="mailto:Mandi.Schwarz@unbc.ca" target="_blank">Mandi.Schwarz@unbc.ca</a>><br>
<b>Cc:</b> <a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> [External] Re: [Eril-l] Access to Springer</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Hi Mandi,<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Yes, we just got a report of the same problem. It looks like we'll have access as normal but, when trying to access content we've purchased, we're being asked for payment.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">-Kathleen<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="background:white">_________________________________________<br>
Kathleen M. Folger, Electronic Resources Officer<br>
University of Michigan Library<br>
312 Hatcher North<br>
Ann Arbor, MI 48109-1190<br>
V:(734) 764-9375<br>
F:(734) 764-0259<br>
<a href="mailto:kfolger@umich.edu" target="_blank">kfolger@umich.edu</a></span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">My pronouns are she, her, hers – what are yours?
<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">On Tue, Sep 1, 2020 at 11:08 AM Mandi Schwarz <<a href="mailto:Mandi.Schwarz@unbc.ca" target="_blank">Mandi.Schwarz@unbc.ca</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA">Hi all!</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA">It appears that Springer has revoked all of our access at some level – if I run a search on SpringerLink and exclude preview-only content I am getting the expected
results, but if I go to the article, the “Download PDF” button at the top right is missing, and below the abstract I see the message “This is a preview of subscription content, log in to check access.” An article that I was able to access last week is now
inaccessible. This is unacceptable at any time, but is especially distressing at the beginning of September.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA">Is anyone else seeing this as well?</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA">Thanks!</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA">Mandi</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Mandi Schwarz<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt">Library Technical Assistant – Electronic Resources | 250-960-6455 |
<a href="mailto:Mandi.Schwarz@unbc.ca" target="_blank">Mandi.Schwarz@unbc.ca</a> | she/her</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt">University of Northern British Columbia | 3333 University Way; Prince George, BC; V2N4Z9</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:9.0pt">Proud member of CUPE3799</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span lang="EN-CA" style="font-size:10.0pt">Gratefully acknowledging that we live and work in the unceded traditional territory of the Lheidli T’enneh.</span></i><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">_______________________________________________<br>
Eril-l mailing list<br>
<a href="mailto:Eril-l@lists.eril-l.org" target="_blank">Eril-l@lists.eril-l.org</a><br>
<a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__nam02.safelinks.protection.outlook.com_-3Furl-3Dhttp-253A-252F-252Flists.eril-2Dl.org-252Flistinfo.cgi-252Feril-2Dl-2Deril-2Dl.org-26data-3D02-257C01-257Ccardh-2540duq.edu-257Cb21a26751c8144546dfd08d84e89b6e4-257C12c44311cf844e4195c38df690b1eb61-257C0-257C1-257C637345700825360527-26sdata-3DXuwHH69N8uPL8-252FuPx3GjMufvMYY7Cr-252BTA1Z893aPVAo-253D-26reserved-3D0&d=DwMFaQ&c=vh6FgFnduejNhPPD0fl_yRaSfZy8CWbWnIf4XJhSqx8&r=R0NdmGUClGItat8Tlq3_Y_LtDkfwavluYEsmAMZFlSh5FGTVgXM2-eQk6FsVm0FC&m=zb14Jl4nBnajclLD0DEzufEqq9-eR3o3k0nrinv0_QQ&s=U0XKy7O4wkO85sfdRhLPAPMADLNDMyFmJorRliSwUI0&e=" target="_blank">http://lists.eril-l.org/listinfo.cgi/eril-l-eril-l.org</a><o:p></o:p></p>
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