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Ann,</div>
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<div style="font-family:Tahoma; font-size:13px"><font size="3" face="Arial">Kind regards,<br>
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<font size="3" face="Arial"><span style="color:rgb(0,50,91)"><b>Dom Benson</b></span></font></p>
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<font size="3" face="Arial"><span style="color:rgb(0,50,91)"><a href="https://www.brunel.ac.uk/life/library/SCO" class="OWAAutoLink">Scholarly Communications Office</a> (interim Repository Manager), also Analytics &
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<font size="3" face="Arial"><span style="color:rgb(0,50,91)"><a href="https://www.brunel.ac.uk/life/library" class="OWAAutoLink">Library</a>, Information Services, Brunel University London
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> on behalf of Tenglund, Ann <ATENG@sbu.edu><br>
<b>Sent:</b> 26 March 2020 18:50<br>
<b>To:</b> eril-l@lists.eril-l.org <eril-l@lists.eril-l.org><br>
<b>Subject:</b> [Eril-l] EZProxy woes (OCLC hosted)</font>
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<p class="x_MsoNormal">We are reaching out for advice to see if other libraries are experiencing problems with EZProxy access to their databases. We are receiving multiple complaints from people who are getting messages that their account credentials are not
correct, or who enter their credentials and then get nothing but a blank screen.
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<p class="x_MsoNormal">This is happening mostly when they are trying to authenticate to our Ebsco Discovery System, but it is also seen when trying to authenticate to databases provided by other vendors.
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<p class="x_MsoNormal">The user accounts in question do work, because when I test them, I can get through. It seems to occur most frequently on Windows 10 computers, and has been seen in Edge, Chrome, and Firefox.</p>
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<p class="x_MsoNormal">I am writing up directions that advise people to click in each box to enter their credentials and not use tab to move between boxes, and also to click on “Login” rather than use the enter/return key. I am also advising people to try different
browsers and to clear their cache.</p>
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<p class="x_MsoNormal">I am also logging the problem with OCLC, because we are an OCLC-hosted EZProxy site.</p>
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<p class="x_MsoNormal">Are others seeing these types of problems? And if so, what are you advising your users to do?</p>
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<p class="x_MsoNormal">Thank you,</p>
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<p class="x_MsoNormal">Ann</p>
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<p class="x_MsoNormal"><span style="font-size:12.0pt; font-family:"Times New Roman",serif">-- </span></p>
<p class="x_MsoNormal"><span style="font-size:12.0pt; font-family:"Times New Roman",serif">Ann M. Tenglund</span></p>
<p class="x_MsoNormal"><span style="font-size:12.0pt; font-family:"Times New Roman",serif">Director of the Library & Faculty Development</span></p>
<p class="x_MsoNormal"><span style="font-size:12.0pt; font-family:"Times New Roman",serif">Friedsam Memorial Library</span></p>
<p class="x_MsoNormal"><span style="font-size:12.0pt; font-family:"Times New Roman",serif">St. Bonaventure University</span></p>
<p class="x_MsoNormal"><span style="font-size:12.0pt; font-family:"Times New Roman",serif">3261 West State Road</span></p>
<p class="x_MsoNormal"><span style="font-size:12.0pt; font-family:"Times New Roman",serif">St. Bonaventure, NY 14778</span></p>
<p class="x_MsoNormal"><span style="font-size:12.0pt; font-family:"Times New Roman",serif">716-375-2378</span></p>
<p class="x_MsoNormal"><span style="font-size:12.0pt; font-family:"Times New Roman",serif"><a href="http://www.sbu.edu/library">www.sbu.edu/library</a></span></p>
<p class="x_MsoNormal"><span style="font-size:12.0pt; font-family:"Times New Roman",serif"><a href="http://www.sbu.edu/frc">www.sbu.edu/frc</a>
</span></p>
<p class="x_MsoNormal"><span style="font-size:12.0pt; font-family:"Times New Roman",serif"><a href="mailto:ateng@sbu.edu">ateng@sbu.edu</a>
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