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<pre><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Due to updates in COUNTER validation, we've improved some of our COUNTER reports, which may result in slightly different results going forwards. Please see the official statement below:<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Usage reporting for Cambridge Core was implemented according to COUNTER’s COP5, the COUNTER Code of Practice (CoP) Release 5, alongside guidance received from one of COUNTER’s recommended auditors. <o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">The reports successfully passed audit in 2019, but due to the improved functionality of the COUNTER Validation Tool, an issue with some book metrics was identified. As a result, we have been recently informed of a clarification to the CoP about which events should be counted towards book investigations and book access denied metrics. <o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">We have previously been under-reporting on “Total_Item_Investigations”, “Unique_Item_Investigations”, and “No_License” metrics for books. This has now been amended and the change has been applied retrospectively, so you will see an increase in metric counts if you rerun PR, TR, TR_B2 or TR_B3 reports.<o:p></o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></pre>
<pre><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">If you have questions, please contact your usual Cambridge colleague or email: <a href="mailto:academictraining@cambridge.org">academictraining@cambridge.org</a><o:p></o:p></span></pre>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Susan Soule<o:p></o:p></p>
<p class="MsoNormal">Library Marketing Manager<o:p></o:p></p>
<p class="MsoNormal">Cambridge University Press<o:p></o:p></p>
<p class="MsoNormal">One Liberty Plaza, Floor 20<o:p></o:p></p>
<p class="MsoNormal">New York, NY 10006<o:p></o:p></p>
<p class="MsoNormal">USA<o:p></o:p></p>
<p class="MsoNormal">Tel: 001 212 337 5019<o:p></o:p></p>
<p class="MsoNormal">Mobile: 001 646 468 4942<o:p></o:p></p>
<p class="MsoNormal">Email: <a href="mailto:ssoule@cambridge.org"><span style="color:windowtext">ssoule@cambridge.org</span></a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p><span style="font-family: arial, helvetica, sans-serif; font-size: x-small;">C</span><span style="font-family: arial, helvetica, sans-serif; font-size: x-small;">ambridge University Press is the publishing business of the University of Cambridge with VAT
registered number GB 823 8476 09. Our principal office is at University Printing House, Shaftesbury Road, Cambridge, CB2 8BS, United Kingdom.</span></p>
<p><span style="font-size: x-small;"><strong><span style="font-family: arial, helvetica, sans-serif;">Disclaimer</span></strong></span></p>
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