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<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Hello<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Thank you for highlighting this issue, we have been in contact with our technical support team and will come back to you directly with their response.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Kind regards<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Open Sans",sans-serif;color:#1F497D">Diane Coaker
<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Open Sans",sans-serif;color:#002060">Communications Manager, Content & Communications, Journals<b><o:p></o:p></b></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Open Sans",sans-serif;color:#002060">Taylor & Francis Group<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Open Sans",sans-serif;color:#002060">T: +44 (0) 20 701 74585<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Open Sans",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Eril-l <eril-l-bounces@lists.eril-l.org>
<b>On Behalf Of </b>Jennifer Shimada<br>
<b>Sent:</b> 12 February 2020 20:49<br>
<b>To:</b> Larrison, Stephanie <larrison@txstate.edu><br>
<b>Cc:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> Re: [Eril-l] [EXT]: tandfonline redirected you too many times<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Hi, Stephanie,<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">I was having this problem as well for Taylor & Francis and Sage, and the "Option DomainCookieOnly" suggestion was what finally fixed it for me (thank goodness for Google!).<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Best,<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Jennifer Shimada<o:p></o:p></p>
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<p class="MsoNormal">Library Director<o:p></o:p></p>
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<p class="MsoNormal">Relay Graduate School of Education<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Wed, Feb 12, 2020 at 12:36 PM Larrison, Stephanie <<a href="mailto:larrison@txstate.edu">larrison@txstate.edu</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">Thank you so much. We’ll give it a try. Glad we are not the only ones seeing this.
<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">~Stephanie<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Emily Miller-Francisco <<a href="mailto:millere@sou.edu" target="_blank">millere@sou.edu</a>>
<br>
<b>Sent:</b> Wednesday, February 12, 2020 10:34 AM<br>
<b>To:</b> Dominic Benson (Staff) <<a href="mailto:Dominic.Benson@brunel.ac.uk" target="_blank">Dominic.Benson@brunel.ac.uk</a>><br>
<b>Cc:</b> Remy, Charlie <<a href="mailto:Charlie-Remy@utc.edu" target="_blank">Charlie-Remy@utc.edu</a>>;
<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>; Larrison, Stephanie <<a href="mailto:larrison@txstate.edu" target="_blank">larrison@txstate.edu</a>><br>
<b>Subject:</b> Re: [Eril-l] [EXT]: tandfonline redirected you too many times<o:p></o:p></span></p>
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<span lang="EN-US"> <o:p></o:p></span></p>
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<span lang="EN-US">We've had luck telling students to use private or incognito browser windows. But obviously that's not ideal. I will definitely try out Laurence's suggestion.<o:p></o:p></span></p>
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<span lang="EN-US"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:36.0pt">
<span lang="EN-US">Emily<o:p></o:p></span></p>
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<span lang="EN-US"> <o:p></o:p></span></p>
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<span lang="EN-US">------------------------------<br>
<b>Emily Miller-Francisco</b><br>
Collection Development Librarian<br>
Southern Oregon University<o:p></o:p></span></p>
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<span lang="EN-US"><a href="tel:541-552-6819" target="_blank">541-552-6819</a> / <a href="mailto:millere@sou.edu" target="_blank">
millere@sou.edu</a> <o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:36.0pt">
<i><span lang="EN-US">pronouns</span></i><i><span lang="EN-US" style="font-size:10.0pt">:
</span></i><i><span lang="EN-US">she/her/hers</span></i><span lang="EN-US"><o:p></o:p></span></p>
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<span lang="EN-US"> <o:p></o:p></span></p>
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<span lang="EN-US">On Wed, Feb 12, 2020 at 8:25 AM Dominic Benson (Staff) <<a href="mailto:Dominic.Benson@brunel.ac.uk" target="_blank">Dominic.Benson@brunel.ac.uk</a>> wrote:<o:p></o:p></span></p>
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<span style="font-family:"Open Sans",sans-serif">Hello</span><span lang="EN-US"><o:p></o:p></span></p>
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<span style="font-family:"Open Sans",sans-serif"> </span><span lang="EN-US"><o:p></o:p></span></p>
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<span style="font-family:"Open Sans",sans-serif">There was a suggestion by Laurence Lockton on the EZproxy list which recommended wrapping your Atypon hosted publishers’ stanzas with option directives:</span><span lang="EN-US"><o:p></o:p></span></p>
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<span style="font-family:"Open Sans",sans-serif"> </span><span lang="EN-US"><o:p></o:p></span></p>
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<span style="font-family:"Open Sans",sans-serif">Option DomainCookieOnly</span><span lang="EN-US"><o:p></o:p></span></p>
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<span style="font-family:"Open Sans",sans-serif">[…]</span><span lang="EN-US"><o:p></o:p></span></p>
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<span style="font-family:"Open Sans",sans-serif">Option Cookie</span><span lang="EN-US"><o:p></o:p></span></p>
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<span style="font-family:"Open Sans",sans-serif"> </span><span lang="EN-US"><o:p></o:p></span></p>
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<span style="font-family:"Open Sans",sans-serif">SAGE’s cookie option was causing another issue. Best advice is to change them all but there are a heck of a lot of clients:
<a href="https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.atypon.com%2Fcustomers%2Fclient-directory%2F&data=02%7C01%7Clarrison%40txstate.edu%7Cf3e86b4e9aad4f73718408d7afd95c02%7Cb19c134a14c94d4caf65c420f94c8cbb%7C0%7C0%7C637171220408837862&sdata=mwEpTlteiEJDIj03jP4uWQrx%2BKo133Lk2G5U923M7fk%3D&reserved=0" target="_blank">
https://www.atypon.com/customers/client-directory/</a> !</span><span lang="EN-US"><o:p></o:p></span></p>
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<span style="font-family:"Open Sans",sans-serif"> </span><span lang="EN-US"><o:p></o:p></span></p>
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<span style="font-family:"Open Sans",sans-serif">Kind regards,</span><span lang="EN-US"><o:p></o:p></span></p>
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<b><span style="font-family:"Open Sans",sans-serif;color:#00325B">Dom Benson</span></b><span lang="EN-US"><o:p></o:p></span></p>
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<span style="font-family:"Open Sans",sans-serif;color:#00325B">Interim Repository Manager, Scholarly Communications Office | Connect with SCO on</span><span style="font-family:"Open Sans",sans-serif;color:#44546A">
<b><a href="https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FBrunelSCO&data=02%7C01%7Clarrison%40txstate.edu%7Cf3e86b4e9aad4f73718408d7afd95c02%7Cb19c134a14c94d4caf65c420f94c8cbb%7C0%7C0%7C637171220408847848&sdata=oH1BA6sXbO3SVSTGKJPJNDUYeYT5iejiUgG9P%2BqjZKQ%3D&reserved=0" target="_blank"><span style="color:#44546A">Twitter</span></a></b></span><span lang="EN-US"><o:p></o:p></span></p>
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<span style="font-family:"Open Sans",sans-serif;color:#00325B">Also Analytics & Discovery Officer, Library, Information Services Directorate</span><span lang="EN-US"><o:p></o:p></span></p>
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<span style="font-family:"Open Sans",sans-serif;color:#00325B">Brunel University London
</span><b><span style="font-family:"Open Sans",sans-serif;color:#BE0F34">|</span></b><b><span style="font-family:"Open Sans",sans-serif;color:#00325B">
</span></b><b><span style="font-family:"Open Sans",sans-serif;color:#BE0F34">T</span></b><span style="font-family:"Open Sans",sans-serif;color:#1F497D">
</span><span style="font-family:"Open Sans",sans-serif;color:#00325B">+44(0)1895 266143</span><span lang="EN-US"><o:p></o:p></span></p>
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<span style="font-family:"Open Sans",sans-serif"> </span><span lang="EN-US"><o:p></o:p></span></p>
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<span style="font-family:"Open Sans",sans-serif"> </span><span lang="EN-US"><o:p></o:p></span></p>
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<span style="font-family:"Open Sans",sans-serif"> </span><span lang="EN-US"><o:p></o:p></span></p>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Remy, Charlie<br>
<b>Sent:</b> 12 February 2020 15:10<br>
<b>To:</b> <a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> Re: [Eril-l] [EXT]: tandfonline redirected you too many times<o:p></o:p></span></p>
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<span lang="EN-US"><o:p></o:p></span></p>
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<span lang="EN-US" style="font-size:12.0pt;font-family:"Helvetica",sans-serif">Hi Stephanie,</span><span lang="EN-US"><o:p></o:p></span></p>
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<span lang="EN-US" style="font-size:12.0pt;font-family:"Helvetica",sans-serif"> </span><span lang="EN-US"><o:p></o:p></span></p>
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<span lang="EN-US" style="font-size:12.0pt;font-family:"Helvetica",sans-serif">I haven’t personally experienced this problem with T&F but have seen it with Wiley and SAGE. I think it’s a problem with the Atypon platform. I’ve reported it to SAGE and Wiley and
will follow up with them on it since it is very annoying. </span><span lang="EN-US"><o:p></o:p></span></p>
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<span lang="EN-US" style="font-size:12.0pt;font-family:"Helvetica",sans-serif"> </span><span lang="EN-US"><o:p></o:p></span></p>
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<span lang="EN-US" style="font-size:12.0pt;font-family:"Helvetica",sans-serif">Charlie</span><span lang="EN-US"><o:p></o:p></span></p>
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<span lang="EN-US" style="font-size:12.0pt;font-family:"Helvetica",sans-serif"> </span><span lang="EN-US"><o:p></o:p></span></p>
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<span lang="EN-US" style="font-size:12.0pt;font-family:"Helvetica",sans-serif"> </span><span lang="EN-US"><o:p></o:p></span></p>
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<span lang="EN-US" style="font-size:12.0pt;font-family:"Helvetica",sans-serif"> </span><span lang="EN-US"><o:p></o:p></span></p>
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<span lang="EN-US" style="font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black">Charlie Remy<br>
Associate Professor <br>
Electronic Resources and Serials Librarian<br>
University of Tennessee at Chattanooga Library<br>
UTC-Dept 6456<br>
600 Douglas St.<br>
Chattanooga, TN 37403<br>
</span><span lang="EN-US" style="font-size:12.0pt;font-family:"Helvetica",sans-serif"><a href="mailto:charlie-remy@utc.edu" target="_blank" title="mailto:charlie-remy@utc.edu">charlie-remy@utc.edu</a><span style="color:black"><br>
Tel. </span><a href="tel:423-425-4470" target="_blank" title="tel:423-425-4470">423-425-4470</a></span><span lang="EN-US"><o:p></o:p></span></p>
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<span lang="EN-US" style="font-size:12.0pt;font-family:"Helvetica",sans-serif"> </span><span lang="EN-US"><o:p></o:p></span></p>
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<span lang="EN-US" style="font-size:12.0pt;font-family:"Helvetica",sans-serif"> </span><span lang="EN-US"><o:p></o:p></span></p>
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<b><span lang="EN-US" style="font-size:12.0pt;color:black">From: </span></b><span lang="EN-US" style="font-size:12.0pt;color:black">Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>> on behalf of "Larrison,
Stephanie" <<a href="mailto:larrison@txstate.edu" target="_blank">larrison@txstate.edu</a>><br>
<b>Date: </b>Wednesday, February 12, 2020 at 10:07 AM<br>
<b>To: </b>"<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>" <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>><br>
<b>Subject: </b>[EXT]: [Eril-l] tandfonline redirected you too many times</span><span lang="EN-US"><o:p></o:p></span></p>
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<span lang="EN-US"> <o:p></o:p></span></p>
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<strong><span style="font-size:13.5pt;font-family:"Calibri",sans-serif;color:#112E51">External Email</span></strong><o:p></o:p></p>
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<span lang="EN-US">Is anyone else getting errors such as “tandfonline redirected you too many times” when connecting off campus or via proxy?<o:p></o:p></span></p>
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<span lang="EN-US"> <o:p></o:p></span></p>
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<span lang="EN-US">I’m seeing it sporadically with Wiley as well, and clearing cookies/cache helps sometime, but many times it does not.
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<span lang="EN-US">The reports are increasing from our patrons and I don’t know how to fix it.
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<span lang="EN-US">Frustrated,<o:p></o:p></span></p>
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<span lang="EN-US">Stephanie Larrison<o:p></o:p></span></p>
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<span lang="EN-US">Electronic Resources Librarian<o:p></o:p></span></p>
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<span lang="EN-US">Texas State University<o:p></o:p></span></p>
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<span lang="EN-US">512-245-8613<o:p></o:p></span></p>
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<span lang="EN-US"><a href="mailto:larrison@txstate.edu" target="_blank">larrison@txstate.edu</a><o:p></o:p></span></p>
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UTC.EDU</a> address. Caution should be used in clicking links and downloading attachments from unknown senders or unexpected email.
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