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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#993366">About 2 pm, Wiley support said they hoped to have it fixed ‘soon,’ but no timeline for what that meant. It does appear to be a little better – I am at least getting
results to load, but still having issues accessing anything. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#993366"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#003A5C;background:white">Jacque Dessino, MA, MLS</span></b><span style="font-size:10.5pt;font-family:"Helvetica",sans-serif;color:black"><br>
</span><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#48708A;background:white">Electronic Services Librarian</span><span style="font-size:10.5pt;font-family:"Helvetica",sans-serif;color:black"><br>
</span><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#48708A;background:white">Libraries</span><span style="font-size:10.5pt;font-family:"Helvetica",sans-serif;color:black"><br>
</span><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#48708A;background:white">Tidewater Community College</span><span style="font-size:10.5pt;font-family:"Helvetica",sans-serif;color:black"><br>
</span><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#48708A;background:white">——————————————————</span><span style="font-size:10.5pt;font-family:"Helvetica",sans-serif;color:black"><br>
</span><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#2B5D7A;background:white"> (e): </span></b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#48708A;background:white"><a href="mailto:jdessino@tcc.edu"><span style="color:#83D2E4">jdessino@tcc.edu</span></a></span><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#2B5D7A;background:white"><o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#2B5D7A;background:white">Portsmouth: Virginia Beach:<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#48708A;background:white">Library A240D</span><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#2B5D7A;background:white"> Joint Use Library,
L205L</span><span style="font-size:10.5pt;font-family:"Helvetica",sans-serif;color:black;background:white"> </span><span style="font-size:10.5pt;font-family:"Helvetica",sans-serif;color:black"><br>
</span><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#48708A;background:white">120 Campus Drive </span><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#2B5D7A;background:white">1700 College Crescent</span><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#48708A;background:white">
</span><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#2B5D7A;background:white"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#48708A;background:white">Portsmouth, VA 23701</span><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#2B5D7A;background:white"> Virginia Beach, VA
2345</span><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#48708A;background:white"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#48708A;background:white">757-822-2646</span><span style="font-size:10.5pt;font-family:"Helvetica",sans-serif;color:black">
</span><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#48708A;background:white">757-822-7154</span><span style="font-size:10.5pt;font-family:"Helvetica",sans-serif;color:black"><br>
</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#993366"><img border="0" width="250" height="69" style="width:2.6041in;height:.7187in" id="Picture_x0020_1" src="cid:image001.jpg@01D5A934.D83149C0" alt="Tidewater Community College"></span><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#2B5D7A;background:white"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#993366"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#993366"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#993366"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Eril-l <eril-l-bounces@lists.eril-l.org>
<b>On Behalf Of </b>Button, Meagan<br>
<b>Sent:</b> Monday, December 2, 2019 3:56 PM<br>
<b>To:</b> Kenyon Stuart <kstuart@umich.edu>; eril-l@lists.eril-l.org<br>
<b>Subject:</b> Re: [Eril-l] Wiley slowness/timeouts<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">We’re also seeing slowness and timeouts with Wiley. We can get to the search page but the searches don’t resolve. This is happening on all campuses, and off-campus
as well. Attached are screenshots of the errors we’re getting.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Meagan<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
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<b><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:gray">-------------<br>
</span></b><b><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#C0392B">Meagan Button, MLIS </span></b><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">| Electronic Resources Specialist | 503-352-1408<br>
Pacific University Libraries | </span><a href="mailto:meagan.button@pacificu.edu"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#0563C1">meagan.button@pacificu.edu</span></a><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:9.0pt;margin-right:0in;margin-bottom:9.0pt;margin-left:0in;background:white">
<span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">Pacific University | 2043 College Way<br>
Forest Grove, OR 97116<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#C0392B;background:white">Go Boxers!</span></b><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black;background:white"> | </span><a href="https://www.pacificu.edu/"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1279BE;background:white">pacificu.edu</span></a><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#A51F2A"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Kenyon Stuart<br>
<b>Sent:</b> Monday, December 2, 2019 12:31 PM<br>
<b>To:</b> <a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> [Eril-l] Wiley slowness/timeouts<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Hello,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">We have received reports of slow connections to Wiley including some timeouts. I have been able to confirm this with some links resolving in a few seconds, others in a half minute or some and
some leading to a Cloudflare page indicating a host (</span><a href="http://onlinelibrary.wiley.com"><span style="font-family:"Arial",sans-serif">onlinelibrary.wiley.com</span></a><span style="font-family:"Arial",sans-serif">) error.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Has anyone else been having problems connecting to Wiley today?<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Thank you,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal">Kenyon Stuart<o:p></o:p></p>
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<p class="MsoNormal">Metadata Services Unit<o:p></o:p></p>
<p class="MsoNormal">320 Harlan Hatcher Graduate Library<o:p></o:p></p>
<p class="MsoNormal">University of Michigan<o:p></o:p></p>
<p class="MsoNormal">Ann Arbor, Michigan 48109-1190 USA<o:p></o:p></p>
<p class="MsoNormal"><span style="color:black">email:</span><span style="color:blue"> </span><a href="mailto:kstuart@umich.edu" target="_blank">kstuart@umich.edu</a><span style="color:black"><o:p></o:p></span></p>
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