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<p class="MsoNormal"><span style="color:black">Hi Diane,</span><span style="font-size:11.0pt;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black">I have a ‘no cold-call’ policy that I really like and have implemented over the last couple years. Having to answer the phone can really disrupt my train of thought when I am deep in specific types of work, so
I do not answer my phone from external callers unless I have scheduled it with them. I typically have my ringer muted as well.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black">I promise that vendors will reach out via email if you continue to ignore their calls. When they do email, I tell them about my policy, instruct them to communicate via email, and they typically respect it. If
you don’t require the services of any specific vendor and they persist, simply mark their correspondence as junk so you don’t have to worry about ignoring them.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black">I’m sure the above may sound a bit callous to some, but I’m busy and don’t have the time for all the niceties if I am not interested in a product/offer.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black">Best,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black">Matt Gallagher<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Assistant Professor, Information Science<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Collection Management & Metadata Librarian<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">University of the Sciences<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">600 S. 43<sup>rd</sup> St., Philadelphia, PA 19104<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Ph: (215) 596-8963<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Eril-l [mailto:eril-l-bounces@lists.eril-l.org]
<b>On Behalf Of </b>Beth M. Johns<br>
<b>Sent:</b> Friday, November 1, 2019 11:41 AM<br>
<b>To:</b> Diane Westerfield <dwesterfield@coloradocollege.edu>; eril-l@lists.eril-l.org<br>
<b>Subject:</b> Re: [Eril-l] Policy for saying "polite no" to overzealous cold-calling/emailing sales reps, and random LibGuide recommendations?<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><strong><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:red;background:yellow">CAUTION:</span></strong><strong><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;background:yellow"> This email originated
from outside the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.</span></strong><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">Most of the time, ignoring works. Otherwise, I just state "we are not interested, please do not contact me again." <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">Then if by phone, I just hang up. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">I seem to recall that about a year ago we were having a discussion about an overzealous company that went so far as to report a librarian to his or her dean??? I don't think that
happens often though. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
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<p><span style="font-size:16.0pt">Beth</span><o:p></o:p></p>
<p style="background:white"><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
<p style="background:white"><span style="font-family:"Calibri",sans-serif;color:black">Beth M. Johns, MLIS<o:p></o:p></span></p>
<p style="background:white"><span style="font-family:"Calibri",sans-serif;color:black">E-Resources Librarian<o:p></o:p></span></p>
<p style="background:white"><span style="font-family:"Calibri",sans-serif;color:black">Saginaw Valley State University<o:p></o:p></span></p>
<p style="background:white"><span style="font-family:"Calibri",sans-serif;color:black">Melvin J. Zahnow Library<o:p></o:p></span></p>
<p style="background:white"><span style="font-family:"Calibri",sans-serif;color:black">pronouns: she/her/hers<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>>
on behalf of Diane Westerfield <<a href="mailto:dwesterfield@coloradocollege.edu">dwesterfield@coloradocollege.edu</a>><br>
<b>Sent:</b> Friday, November 1, 2019 11:22 AM<br>
<b>To:</b> <a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a> <<a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> [Eril-l] Policy for saying "polite no" to overzealous cold-calling/emailing sales reps, and random LibGuide recommendations?</span>
<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="xmsonormal"><span style="color:black">Hi all,</span><o:p></o:p></p>
<p class="xmsonormal"><span style="color:black"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="color:black">Has anyone come up with a written policy that they send to overzealous sales reps of companies you don’t have any products from, and to the random people trying to get you to put their never-heard-of-before company
on your LibGuides? Then you can send a polite “We’re not interested” and just spam them back every time with that policy. If they manage to get you on the phone, I suppose you could read them the policy, say “No thanks” and hang up.</span><o:p></o:p></p>
<p class="xmsonormal"><span style="color:black"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="color:black">Or do you just ignore them? That’s what I do, but sometimes they get overly persistent.</span><o:p></o:p></p>
<p class="xmsonormal"><span style="color:black"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="color:black">Thanks,</span><o:p></o:p></p>
<p class="xmsonormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="color:black">Diane Westerfield, Electronic Resources & Serials Librarian</span><o:p></o:p></p>
<p class="xmsonormal"><span style="color:black">Colorado College, Tutt Library</span><o:p></o:p></p>
<p class="xmsonormal"><span style="color:#1F497D"><a href="mailto:diane.westerfield@coloradocollege.edu">diane.westerfield@coloradocollege.edu</a></span><o:p></o:p></p>
<p class="xmsonormal"><span style="color:black">(719) 389-6661</span><o:p></o:p></p>
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