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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Probably the DNS cache is still pointing to the maintenance web page. You could ask your IT team to force a DNS refresh if it will not refresh.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1F497D">Kind regards,<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-family:"Arial",sans-serif;color:#00325B">Dom Benson<o:p></o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-family:"Arial",sans-serif;color:#00325B">Analytics & Discovery Officer, Library, Information Services<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-family:"Arial",sans-serif;color:#00325B">Brunel University London
</span><b><span style="font-family:"Arial",sans-serif;color:#BE0F34">|</span></b><b><span style="font-family:"Arial",sans-serif;color:#00325B">
</span></b><b><span style="font-family:"Arial",sans-serif;color:#BE0F34">T</span></b><span style="font-family:"Arial",sans-serif;color:#1F497D">
</span><span style="font-family:"Arial",sans-serif;color:#00325B">+44(0)1895 266143<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Eril-l <eril-l-bounces@lists.eril-l.org>
<b>On Behalf Of </b>Mueth, Sarah<br>
<b>Sent:</b> 23 October 2019 16:00<br>
<b>To:</b> 'Allison Martel' <amartel5@springfieldcollege.edu>; eril-l@lists.eril-l.org<br>
<b>Subject:</b> Re: [Eril-l] [External] Re: Is anyone else having problems connecting to Wiley Online Library ??<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-US">I’m seeing an Atypon site that says they’re performing maintenance when I try to access Wiley from my library’s A-Z.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Allison Martel<br>
<b>Sent:</b> Wednesday, October 23, 2019 10:59 AM<br>
<b>To:</b> <a href="mailto:eril-l@lists.eril-l.org">eril-l@lists.eril-l.org</a><br>
<b>Subject:</b> Re: [Eril-l] [External] Re: Is anyone else having problems connecting to Wiley Online Library ??<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US">We've been experiencing the slowness as well here at Springfield College.<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US"> -- <o:p></o:p></span></p>
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<p style="margin-bottom:7.5pt"><b><span lang="EN-US" style="font-size:9.0pt">Allison Martel</span></b><span lang="EN-US"> |
</span><b><span lang="EN-US" style="font-size:9.0pt">Digital Technologies Librarian</span></b><span lang="EN-US"><o:p></o:p></span></p>
<p style="margin-bottom:7.5pt"><span lang="EN-US" style="font-size:9.0pt">Springfield College</span><span lang="EN-US"><br>
</span><span lang="EN-US" style="font-size:9.0pt">Office of Library Services</span><span lang="EN-US"><o:p></o:p></span></p>
<p style="margin-bottom:7.5pt"><span lang="EN-US" style="font-size:9.0pt">263 Alden Street</span><span lang="EN-US"><br>
</span><span lang="EN-US" style="font-size:9.0pt">Springfield, MA 01109</span><span lang="EN-US"><o:p></o:p></span></p>
<p style="margin-bottom:0cm;margin-bottom:.0001pt"><span lang="EN-US"><a href="https://nam05.safelinks.protection.outlook.com/?url=https%3A%2F%2Fspringfield.edu&data=01%7C01%7Cmueths%40uncw.edu%7C255023a2ed51412f089108d757c99df6%7C2213678197534c75af2868a078871ebf%7C1&sdata=C3dwJRSz%2FTJPpeVe0XcgdkD2tr%2BxX94e98%2Fz%2F2ORG4E%3D&reserved=0" target="_blank"><span style="font-size:9.0pt;color:#D50032">springfield.edu</span></a>
</span><span lang="EN-US" style="font-size:9.0pt">| p: (413)</span><span lang="EN-US">
</span><span lang="EN-US" style="font-size:9.0pt">748</span><span lang="EN-US">-</span><span lang="EN-US" style="font-size:9.0pt;font-family:"Arial",sans-serif">3360</span><span lang="EN-US"><br>
<span style="color:#D50032"><a href="mailto:amartel5@springfield.edu" target="_blank">amartel5@springfield.edu</a></span></span><u><span lang="EN-US" style="font-size:9.0pt;color:#D50032"><br>
</span></u><u><span lang="EN-US" style="font-size:9.0pt">(</span></u><span lang="EN-US">she/her/hers)<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US">On Wed, Oct 23, 2019 at 10:57 AM Kristy White <<a href="mailto:whitek9@duq.edu">whitek9@duq.edu</a>> wrote:<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">We are not having any access issues here at Duquesne University.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">Hope this resolves quickly for you.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">Kristy White<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">Acquisitions Librarian
<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Jordan Ruud<br>
<b>Sent:</b> Wednesday, October 23, 2019 10:50 AM<br>
<b>To:</b> eril-l <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> [External] Re: [Eril-l] Is anyone else having problems connecting to Wiley Online Library ??<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="color:#1F497D">We’re getting the same here.</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="color:#1F497D"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="color:#1F497D">Jordan Ruud</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="color:#1F497D">Public Services Librarian, University of Arkansas – Fort Smith</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="color:#1F497D"><a href="mailto:jordan.ruud@uafs.edu" target="_blank"><span style="color:#0563C1">jordan.ruud@uafs.edu</span></a></span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="color:#1F497D">(479) 788-7208</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="color:#1F497D"> </span><span lang="EN-US"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Eril-l <<a href="mailto:eril-l-bounces@lists.eril-l.org" target="_blank">eril-l-bounces@lists.eril-l.org</a>>
<b>On Behalf Of </b>Sara Colglazier<br>
<b>Sent:</b> Wednesday, October 23, 2019 9:47 AM<br>
<b>To:</b> eril-l <<a href="mailto:eril-l@lists.eril-l.org" target="_blank">eril-l@lists.eril-l.org</a>><br>
<b>Subject:</b> [Eril-l] Is anyone else having problems connecting to Wiley Online Library ??<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>
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<b><span lang="EN-US" style="font-size:10.0pt;color:#9C6500">CAUTION:</span></b><span lang="EN-US" style="font-size:10.0pt;color:black"> This e-mail originated from outside of the organization. Do not click links or open attachments unless you recognize the
sender and know the content is safe.</span><span lang="EN-US"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">Hello All,
<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">It appears (at least to us) that there is something going on with Wiley Online.<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">We keep getting error messages and timed out, like<o:p></o:p></span></p>
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<h1 style="margin-bottom:12.0pt"><span lang="EN-US" style="font-size:19.0pt;font-family:"Segoe UI",sans-serif;font-weight:normal">This site can’t be reached</span><span lang="EN-US"><o:p></o:p></span></h1>
<p><span lang="EN-US" style="font-size:11.5pt;font-family:"Segoe UI",sans-serif;color:#5F6368">The webpage at <strong><span style="font-family:"Segoe UI",sans-serif"><a href="https://nam05.safelinks.protection.outlook.com/?url=https%3A%2F%2Fonlinelibrary.wiley.com%2Fresolve%2Fopenurl%3Fsid%3Dvendor%253Adatabase%26genre%3Djournal%26issn%3D1051-0761&data=01%7C01%7Cmueths%40uncw.edu%7C255023a2ed51412f089108d757c99df6%7C2213678197534c75af2868a078871ebf%7C1&sdata=HOZBLE8opZWjHv9LC14JFXgM0q%2FmR%2FG8H%2BhFca%2BwhXs%3D&reserved=0" target="_blank">https://onlinelibrary.wiley.com/resolve/openurl?sid=vendor%3Adatabase&genre=journal&issn=1051-0761</a></span></strong> might
be temporarily down or it may have moved permanently to a new web address.</span><span lang="EN-US"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:9.5pt;font-family:"Segoe UI",sans-serif;color:#5F6368;text-transform:uppercase">ERR_HTTP2_PROTOCOL_ERROR</span><span lang="EN-US"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">Can anyone tell me: is there a Support site or Status Page site that I can go to in order to find out what is going on?<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">Thanks, Sara<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">--
<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">Sara Colglazier
<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">Electronic Resources Management and Discovery Services Librarian<br>
Discovery and Access: Discovery Services, Rm. 432<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">Library, Information, & Technology Services<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">Mount Holyoke College<br>
50 College Street<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">South Hadley, MA 01075<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">T: 413-538-2437<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US">_______________________________________________<br>
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