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<p class="MsoNormal">Hi Seth,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">AnswerConnect is one of a few similar resources that we’ve been struggling with a lot lately. If your users were only accessing the collection from your campus with IP authentication, you probably wouldn’t experience any problems, but
I’m sure that isn’t how you anticipate it being used. IntelliConnect offered users the option of creating a new account on their own. AnswerConnect does not provide that option, an unfortunate reality that was confirmed during one of my conversations with
their tech people. Their solution is what I consider to be the worst possible scenario, and they aren’t alone in choosing this option.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Following my final chat and/or call with them, they provided me access to the ID Manager portal where I can manage users, including adding or removing them manually. Since users can’t create their own accounts, someone on our end has to
enter their details each semester (or each time an individual wants access via our database page). This isn’t at all practical for students, faculty, or our staff time, but according to them, it is the only option available at this time.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We’d probably drop this product and others like it if it weren’t considered so important for our students and faculty. We’re really hoping they adopt a less restrictive method of access. I decided to reply to the list since others probably
have this same issue, or on the off chance anyone has found a less frustrating workaround.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Chris<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>Christopher D. Vidas<o:p></o:p></b></p>
<p class="MsoNormal">Electronic Resources Librarian<o:p></o:p></p>
<p class="MsoNormal">Clemson University<o:p></o:p></p>
<p class="MsoNormal">Library Depot<o:p></o:p></p>
<p class="MsoNormal">103 Clemson Research Blvd<o:p></o:p></p>
<p class="MsoNormal">Anderson, SC 29625<o:p></o:p></p>
<p class="MsoNormal">864-656-5175<o:p></o:p></p>
<p class="MsoNormal"><a href="mailto:cvidas@clemson.edu"><span style="color:#0563C1">cvidas@clemson.edu</span></a><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> Eril-l <eril-l-bounces@lists.eril-l.org> <b>On Behalf Of
</b>Sisler, Seth<br>
<b>Sent:</b> Friday, September 20, 2019 12:09 PM<br>
<b>To:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> [Eril-l] AnswerConnect access<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hi all,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Does anyone have experience with the Wolters Kluwer/CCH product AnswerConnect? I’m looking into it as a possible replacement for their similar, older product, IntelliConnect.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">In my discussions with the sales rep, we were given price tiers based on registered users. We’re trying to figure out if users absolutely must have registered account to get access, or if that’s only needed for users who don’t authenticate
through our proxy server. Are users required to be both IP/proxy authenticated AND registered with the vendor? We’re starting to worry it’ll be fairly restrictive compared to IntelliConnect, which only requires proxy/IP authentication.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Feel free to reply off list<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">- Seth<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Seth W. Sisler, MSLS<o:p></o:p></p>
<p class="MsoNormal">Electronic Resources Librarian<o:p></o:p></p>
<p class="MsoNormal">419 Alden Library | Ohio University<o:p></o:p></p>
<p class="MsoNormal">Athens, OH 45701<o:p></o:p></p>
<p class="MsoNormal">T: (740) 593-2694<o:p></o:p></p>
<p class="MsoNormal"><a href="mailto:sislers@ohio.edu">sislers@ohio.edu</a><o:p></o:p></p>
<p class="MsoNormal"><a href="http://www.library.ohio.edu">www.library.ohio.edu</a>
<o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:8.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><img border="0" width="200" height="54" style="width:2.0833in;height:.5625in" id="Picture_x0020_1" src="cid:image001.jpg@01D56FB9.E8BA6420" alt="ohioColorLogo_3_2"><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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