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<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">University of Denver Libraries set up an account with Tugg.edu in early 2019, and they’ve been responsive to our questions and troubleshooting inquiries (of which there have not been
many). Setup was relatively pain-free too, though as Margaret notes it took a bit of time for setup + access to occur. We also have to submit new licensing for review with General Counsel at DU, so that slows the process on our end and has nothing to do with
Tugg.edu’s customer service.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">Pricing, including public performance rights, for the entirety of Tugg.edu was pretty reasonable compared with other streaming video platforms that offer similar content.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri Light",sans-serif">Shannon<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri Light",sans-serif;color:black">Shannon Tharp (she, her, hers)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri Light",sans-serif;color:black">Collections & Content Management Librarian<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri Light",sans-serif;color:black">University of Denver Libraries<o:p></o:p></span></p>
<p class="MsoNormal"><a href="mailto:Shannon.Tharp@du.edu"><span style="font-size:11.0pt;font-family:"Calibri Light",sans-serif;color:#0563C1">Shannon.Tharp@du.edu</span></a><span style="font-size:11.0pt;font-family:"Calibri Light",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri Light",sans-serif;color:black">303-871-7509<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Eril-l <eril-l-bounces@lists.eril-l.org>
<b>On Behalf Of </b>Sylvia, Margaret<br>
<b>Sent:</b> Wednesday, September 4, 2019 10:32 AM<br>
<b>To:</b> Beth Jacoby <bjacoby@ycp.edu>; eril-l@lists.eril-l.org<br>
<b>Subject:</b> Re: [Eril-l] Anyone using Tugg EVOD?<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">We did this in January and it took about 3 weeks from first contact to access availability, so leave yourself plenty of time. I had to contact them a couple
of times in order to keep the process moving, even though we paid by credit card, so they weren’t waiting to receive a check.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">I remember being told (maybe on the website?) that the process would take 3-5 days, but that was not true for us.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">After the access was set up, I didn’t hear any complaints from the professor who requested it, so I assume everything worked, though I never actually accessed
the film myself. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Margaret Sylvia<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Full Professor and Assistant Director<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">St. Mary’s University Blume Library<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">210-431-2299 ext. 1320<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Eril-l [</span><a href="mailto:eril-l-bounces@lists.eril-l.org"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">mailto:eril-l-bounces@lists.eril-l.org</span></a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">]
<b>On Behalf Of </b>Beth Jacoby<br>
<b>Sent:</b> Wednesday, September 4, 2019 10:41 AM<br>
<b>To:</b> </span><a href="mailto:eril-l@lists.eril-l.org"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">eril-l@lists.eril-l.org</span></a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><br>
<b>Subject:</b> [Eril-l] Anyone using Tugg EVOD?<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Has anyone set up an account on the Tugg Educational Streaming (EVOD) video platform? <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><a href="http://eduhome.tugg.com/evod/">http://eduhome.tugg.com/evod/</a> <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">If so, what has your experience with the service been? Easy to set up? Tugg staff easy to work with?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">A faculty member has requested two streaming videos that appear to be available for institutional licensing only on Tugg. <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Beth<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Beth Jacoby<o:p></o:p></p>
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<p class="MsoNormal">Content Development Librarian<o:p></o:p></p>
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<p class="MsoNormal">Schmidt Library<o:p></o:p></p>
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<p class="MsoNormal">Library & Technology Services<o:p></o:p></p>
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<p class="MsoNormal">York College of Pennsylvania<o:p></o:p></p>
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<p class="MsoNormal">441 Country Club Rd.<o:p></o:p></p>
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<p class="MsoNormal">York, PA 17403-3651<o:p></o:p></p>
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