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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century",serif">Hey hivemind—<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century",serif">I’m currently in the process of attempting to acquire a new computer access system, but my director has requested I try to troubleshoot our current first, which is the notorious
Sam10. I’ve tried to use the customer service email, but it takes a few days to receive a reply, and the replies are usually curt. My biggest grievance is records from Sirsi aren’t being uploaded fully to Sam, resulting in dozens of “undefined users” that
can magically still log into our system. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century",serif">Is there a Sam10 listserv/subreddit/support group out there?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century",serif">Cheers!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century",serif;color:black">Constance Mannone (formerly Sumpter)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century",serif;color:black">Electronic Resources Librarian & ILL<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century",serif;color:black">Baltimore City Community College<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century",serif;color:black">2901 Liberty Heights Ave<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century",serif;color:black">Baltimore, MD 21215<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century",serif;color:black">410 462 8221<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Century",serif;color:black"><a href="mailto:csumpter@bccc.edu">csumpter@bccc.edu</a><o:p></o:p></span></p>
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