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<p class="MsoNormal">Hi all,<o:p></o:p></p>
<p class="MsoNormal">I recently created a troubleshooting libguide for my team members to help them understand different types of issues and who to report them to.<o:p></o:p></p>
<p class="MsoNormal">However, they are struggling to understand how our different systems (link resolver, discovery tool, etc.) feed information to one another. I’m going to make a flow chart, but I just know that some of you have this already
<span style="font-family:Wingdings">J</span> <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">If you have one that you are willing to share to help me get started, thank you in advance!<o:p></o:p></p>
<p class="MsoNormal">Best,<o:p></o:p></p>
<p class="MsoNormal">Jennifer<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Jennifer Hill<br>
Distance Education Librarian/Electronic Resources Manager<br>
Excelsior College Library<br>
c/o JHU Sheridan Libraries/ELP<br>
5801 Smith Ave. McAuley Bldg, Ste. 310<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Baltimore, MD 21209<br>
410-735-4202| </span><a href="mailto:jennifer.hill@jhu.edu"><span style="color:blue">jennifer.hill@jhu.edu</span></a><o:p></o:p></p>
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