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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Thanks, Sunshine and Jennifer!
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Jennifer – I am also interested in the libguide you created. Would be possible for you to share the link?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Thanks a lot!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Hong<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#A30046">Hong Ma</span></b><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#C00000"> |
</span><span style="font-size:10.0pt;font-family:"Calibri",sans-serif">Head of Library Systems
</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif">Loyola University Chicago<span style="color:#C00000">
</span><span style="color:black"> </span><span style="color:#C00000">|</span></span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">
</span><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black">Office: 773-508-2590
</span><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#C00000">|
</span><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black">Email:
</span><span style="font-size:10.0pt;font-family:"Calibri",sans-serif"><a href="mailto:hma2@luc.edu"><span style="color:#0563C1">hma2@luc.edu</span></a></span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Calibri",sans-serif">Protect your online privacy and reputation.
<a href="https://staysafeonline.org/resources/"><span style="color:#0563C1">Learn more</span></a><o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Eril-l <eril-l-bounces@lists.eril-l.org>
<b>On Behalf Of </b>Sunshine Carter<br>
<b>Sent:</b> Thursday, May 09, 2019 1:41 PM<br>
<b>To:</b> Jennifer Hill <jennifer.hill@jhu.edu><br>
<b>Cc:</b> eril-l@lists.eril-l.org<br>
<b>Subject:</b> Re: [Eril-l] flowchart for e-resource systems<o:p></o:p></span></p>
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<p class="MsoNormal">Hi Jennifer,<o:p></o:p></p>
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<p class="MsoNormal">Stacie Trail and I have used a context flow diagram in our troubleshooting classes that is helpful for staff in understanding the big picture. We are Ex Libris customers so they are heavily represented in our diagram.<o:p></o:p></p>
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<p class="MsoNormal">The diagrams is located at <a href="https://drive.google.com/open?id=1vqpbUsxDTbuuWDzCZE8UWFR8i6EEPdql">https://drive.google.com/open?id=1vqpbUsxDTbuuWDzCZE8UWFR8i6EEPdql</a> and many of our diagrams are located in the
<a href="https://drive.google.com/open?id=0B376xj2rtKCTa0dJMDNCMDM2blU">overarching folder</a>.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Hope that helps.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Sunshine<br clear="all">
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<p class="MsoNormal">--<o:p></o:p></p>
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<p class="MsoNormal">Sunshine J. Carter<o:p></o:p></p>
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<p class="MsoNormal">Interim Collection Development Officer &<o:p></o:p></p>
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<p class="MsoNormal">Electronic Resources Librarian/ERM Unit Manager<o:p></o:p></p>
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<p class="MsoNormal">University of Minnesota Libraries<o:p></o:p></p>
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<p class="MsoNormal">309 19th Avenue S.<o:p></o:p></p>
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<p class="MsoNormal">Minneapolis, MN 55455<o:p></o:p></p>
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<p class="MsoNormal">Tel: 612-625-5615<o:p></o:p></p>
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<p class="MsoNormal"><a href="mailto:scarter@umn.edu" target="_blank">scarter@umn.edu</a><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Thu, May 9, 2019 at 12:52 PM Jennifer Hill <<a href="mailto:jennifer.hill@jhu.edu">jennifer.hill@jhu.edu</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Hi all,<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I recently created a troubleshooting libguide for my team members to help them understand different types of issues and who to report them to.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">However, they are struggling to understand how our different systems (link resolver, discovery tool, etc.) feed information to one another. I’m going to make a flow chart, but I
just know that some of you have this already <span style="font-family:Wingdings">
J</span> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">If you have one that you are willing to share to help me get started, thank you in advance!<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Best,<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Jennifer<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D">Jennifer Hill<br>
Distance Education Librarian/Electronic Resources Manager<br>
Excelsior College Library<br>
c/o JHU Sheridan Libraries/ELP<br>
5801 Smith Ave. McAuley Bldg, Ste. 310</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D">Baltimore, MD 21209<br>
410-735-4202| </span><a href="mailto:jennifer.hill@jhu.edu" target="_blank">jennifer.hill@jhu.edu</a><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal">_______________________________________________<br>
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